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Queens Hotel Cheltenham

4.0 star property
Hotel with restaurant, near Cheltenham Racecourse

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Queens Hotel Cheltenham

View from room
Executive Double Room, 1 King Bed, Ensuite
Serves lunch and dinner
Superior Suite, 1 King Bed, Ensuite
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Library
  • Reception fireplace
  • Front desk safe
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
The price is NZ$179
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Breakfast, lunch, dinner served; British cuisine
Malmaison Cheltenham
Pet-friendly
Parking available
Free WiFi
Restaurant
8.6 out of 10, Excellent, (840)
The price is NZ$168
includes taxes & fees
15 Dec - 16 Dec
Malmaison Cheltenham
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About the area

Map
The Promenade, Cheltenham, England, GL50 1NN

What's nearby

  • Cheltenham Town Hall - 4 min walk
  • The Promenade - 6 min walk
  • Cheltenham General Hospital - 11 min walk
  • University of Gloucestershire - 12 min walk
  • Cheltenham Racecourse - 5 min drive

Getting around

  • Gloucester Station - 11 min drive
  • Cheltenham Spa Station - 19 min walk
  • Toddington Railway Station - 19 min drive

Restaurants

  • ‪Bar Fever Cheltenham - ‬7 min walk
  • ‪Imperial Gardens - ‬3 min walk
  • ‪Côte - ‬4 min walk
  • ‪No. 131 - ‬2 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk

About this property

Queens Hotel Cheltenham

Queens Hotel Cheltenham puts you a short five-minute drive from Cheltenham Racecourse. The bar is a great place to grab a drink, and guests looking for a bite to eat can visit Victoria's, which serves lunch and dinner. Other highlights at this eco-friendly hotel include a terrace and a garden. The helpful staff and overall property condition get great marks from fellow travellers.

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 84 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 15 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Conference space (1292 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bike hire

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 3
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 3
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Victoria's – This restaurant serves lunch and dinner.
The Gold Cup Bar – This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GBP 20.00 per person
  • Early check-in can be arranged for an extra charge of GBP 50 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 50 (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 30 per pet, per night

Parking

  • Self-parking costs GBP 15 per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Does Queens Hotel Cheltenham offer free cancellation for a full refund?
Yes, Queens Hotel Cheltenham does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Queens Hotel Cheltenham?
Yes, dogs are welcome. There's a charge of GBP 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Queens Hotel Cheltenham?
Yes. Self-parking costs GBP 15 per night. Electric car charging is available.
What are the check-in and check-out times at Queens Hotel Cheltenham?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of GBP 50 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 50 (subject to availability). Express check-in and check-out and contactless check-out are available.
What is there to do at Queens Hotel Cheltenham and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Queens Hotel Cheltenham also has a garden.
Are there restaurants at or near Queens Hotel Cheltenham?
Yes, there's an on-site restaurant, Victoria's.
What's the area around Queens Hotel Cheltenham like?
Queens Hotel Cheltenham is in the heart of Cheltenham, a short 4-minute walk from Cheltenham Town Hall and 6 minutes' walk from The Promenade. Travellers say that the local area is good for shopping and very central.

Queens Hotel Cheltenham Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel and staff were excellent, my husband was unwell so we left early which was out choice. Your receptionist on Sunday morning was very helpful when we checked out and asked if there was anything she could do for my husband which was very nice of her, but he just wanted to get home as he was feeling poorly
Gail, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Pros - - Lovely looking hotel, cosy and comfortable - Great location, parks around, Montpellier street and access to the Promenade with shops, food, main Cheltenham spots easy to reach by walking - All staff were very welcoming, helpful and accommodating even when things went wrong - good service - moved me to a more comfortable room on arrival - came to help when TV wasn’t working etc. - kindly apologetic when my room phone wasn’t working - Gluten free food options in dining - enjoyed breakfast and dinner - Lovely looking comfortable restaurant and cosy bar Cons - - Needed water at night and phone would not connect to reception or room service - had to walk down myself to get a bottle - Only Freeview - no Smart TV / Streaming - Would have liked more food options for vegetarian and gluten free (only 1 main, starter and dessert currently) - perhaps more varieties of bread / pastries - although that said atleast the basics are there (which is still not the case in many hotels!) - 1 bread and 1 cereal No - Room service appeared to have an additional £7.50 charge per tray which I’ve never seen before and put me off ordering anything to my room - Would have loved to see a spa / gym
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vijay, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

john, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really enjoyed my stay here. The staff were excellent and the location is very accessible.
Kristopher, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and great staff. Can’t ask for more from a hotel.
Kristopher, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Jack, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Sean, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

8/10 Very good

Very comfortable and pleasant hotel. Room was well appointed with very comfortable bed and small but good bathroom. Breakfast choice was excellent although some corners cut re quality of ingredients I'd say.
David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Suzy, 1-night business trip
Verified Hotels.com guest review

6/10 Good

The Carpet in our room was not fitted correctly im a carpet fitter myself and with carpet not tucked in on the edge and up the skirting a hole in the floorboards so has you walk about you sink into the floor the carpet needs coming up floor repaired and then re fitted its not a big job about half a days work could sort this also it say City view all we had was a view of 3 tree tops chairs dirty stains on and a stain on the quilt cover for a room thats £200 a night without breakfast we would expect more Fiona on the front desk was amazing and really helpful and informative its a shame as this was a birthday treat for my wife and if it wasn’t for the fact that we had already made plans in town i would have asked for a different room or refund
c, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Deborah, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Queens Hotel
We arrived early but Jack found us a nice room straight away. Excellent hotel in excellet location, with a many option breakfast and nice bar with wonderful evening snacks.. Definitely recommended..
David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel and room. Outside noise was very loud. The charge for a dog was the most we’ve ever paid which was disappointing.
Ross, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

paul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

robert, 4-night trip
Verified Hotels.com guest review

6/10 Good

We were very disappointed with our room which looked onto a courtyard of the internal roof of what can only be described as the back of the kitchen. This proved to be a noisy experience as there were the sounds of generators and fans all evening. We were only there one night and the staff were apparently “unable” to move us to a different room. Given the fact that we were not stopping long we just felt there was a lack of interest in attempting to offer us with a nice experience. There was a friendly female member of staff who checked us in but I have my suspicions that she was over ruled when attempting to move us to a different room. Such a shame.
Rebecca, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Julia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We had a lovely time at Queens Hotel. Reception staff were very welcoming. Breakfast staff were friendly and efficient. Location of hotel was perfect. Room was clean and lovely. Kettle in the room was broken so we couldn’t have a hot drink which was disappointing. Only other negative was having to pay for parking. I’ve never had to pay for parking in a high-quality hotel before and it was a shame.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Paul, 2-night trip
Verified Hotels.com guest review

8/10 Very good

James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

One night stay
Very clean and comfortable room and hotel in nice location.
Martin, 1-night trip
Verified Hotels.com guest review