2/10 Poor
14 November 2024
Great place for terrible room and rude service.
This is the only hotel in this small industrial community. I have been staying here 3 days a week for a month. Each time i have received a room that was in equally bad condition. Either the tub does not work, there are soft spots in the floor, or the desk chair is completely broken.
The first week, the turndown service was great. It was cleaned and replenished, just like pre covid. The last three weeks has been different. No coffee, no new towels.
I have also had to call to get things straight with my credit card charges. The assistant manager was the rudest person I have talked to in my life. She seemed annoyed that anyone was calling to ask her to do work. And when i said she was rude, she made excuses like it was my fault, the customer, for calling. It is literally the only Hotel in Oceola Ar. It is actually a chore to stay at this place when i come for business.
Barry
Barry, 3-night business trip
Verified Hotels.com guest review