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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Allegro Playacar - All Inclusive

3.5-star3.5 stars
Great for families

Good to know

  • Children's club
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Lote Hotelero No. 7, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with pool bar, near Quinta Avenida
  • Free buffet breakfast, free WiFi in lobby, and free parking
  • Great for families

    Good to know

    • Children's club
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Food was garbage, drionks were well drinks, only enjoyed the pool. I would stay away....Feb 18, 2021
  • The resort was just reopening after a 10 month closing due to COVID. We arrived day 4.…Dec 28, 2020

Allegro Playacar - All Inclusive

from NZ$169
  • Family Room, Ocean View
  • Superior Room
  • Premium Room

What’s around Allegro Playacar - All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 23 min walk
  • Playa del Carmen Maritime Terminal - 24 min walk
  • Playa del Carmen Main Beach - 24 min walk
  • Mamitas Beach Club - 39 min walk
  • Nuestra Senora del Carmen Catholic Church - 33 min walk
  • Playacar Golf Club - 39 min walk
  • Plaza Paraiso - 21 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

At a glance

Key facts

Size

  • 286 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free uncovered onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Basketball on site
  • Ecotours on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 38
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Tennis racquets
  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Topaz - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

O Sole Mio - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Cielito lindo - Overlooking the pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Snack and grill - Overlooking the pool, this buffet restaurant specializes in local and international cuisine and serves lunch only. Open daily.

Fuji - This restaurant specializes in sushi and serves dinner only. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Tennis on site
  • Basketball on site
  • Ecotours on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site

Nearby

  • Golfing nearby
  • Parasailing nearby

Allegro Playacar - All Inclusive’s small print

Also known as

  • All Inclusive Allegro Playacar
  • Occidental Playacar
  • Playa Del Carmen Allegro
  • Allegro Playacar Resort All Inclusive Playa del Carmen
  • Allegro All Inclusive All-inclusive property
  • Allegro Playacar Playa del Carmen
  • Allegro Playacar All Inclusive Playa del Carmen
  • Allegro Playacar - All Inclusive Playa del Carmen
  • Allegro Playacar - All Inclusive All-inclusive property
  • Allegro Playacar All Inclusive All-inclusive property
  • Allegro Playacar
  • Allegro Playacar All Inclusive
  • Playacar Allegro
  • Allegro Playa Del Carmen
  • Allegro Playacar Occidental
  • Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Occidental Allegro Playacar Hotel Playa Del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Cleaning fee: MXN 1.50 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Allegro Playacar - All Inclusive

  • Does Allegro Playacar - All Inclusive offer free cancellation for a full refund?
    Yes, Allegro Playacar - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Allegro Playacar - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Allegro Playacar - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Allegro Playacar - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Allegro Playacar - All Inclusive?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Allegro Playacar - All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Are there restaurants at or near Allegro Playacar - All Inclusive?
    Yes, there are 5 onsite restaurants, featuring international cuisine and pool views. Nearby restaurants include Perché no (2.4 mi), Doña Aurelia (2.5 mi), and L'Atelier (2.6 mi).
  • What is there to do at Allegro Playacar - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball and ecotours. Enjoy a swim in one of the 3 outdoor swimming pools or use the all-inclusive property's other amenities, which include a fitness center and spa services. Allegro Playacar - All Inclusive also has a garden.

Recent reviews

Very good 8.2 From 382 reviews

Poor 2.0
The hotel staff and the beach were fantastic. I thought the food was pretty good. But, the front desk staff was not very helpful. Our first room was near the night time entertainment area and it was so loud we could not sleep at all. It sounded like a concert in our room. We also had hardly any water pressure and a refrigerator that did not work. The front desk said they could not move us until the next day. Our new room air conditioning went out and we notified the front desk and they did not fix it so we had no air conditioning for 3 days until we left the hotel. Also we had to extend our stay 1 day due to a flight change. The front desk staff told us to do it online through Barcelo, their hotel group so we did. So on the last night we were sleeping and at 1:30 in the morning there was knocking at what seemed to be our door and than someone entered our room in the middle of the night. It was the front desk staff. They leave and the knocking continues so I open the door and they proceed to tell me I need to get dressed and come to the front desk to confirm my credit card for the additional night. They could have called, but none of the phones worked in the hotel and why could they not let us know earlier in the stay. I was furious! Here we are trying to sleep in our hot room with no air conditioning so we can get up early for our flight and someone barges into our room with no announcement. Unacceptable, this has never happened to me before, I would not recommend.
Patrick, us5 night romance trip
Good 6.0
Great beach , poor upkeep of facilities. Pool bathroom needs total renovation, steps to beach need painting, puts guests at risk for splinters,
Maria, us6 night romance trip
Very good 8.0
Allegro Playacar is set up like a village of low rise thatched roofed two floor units. Our upper suite was updated and clean and the bed and linens were very comfortable. Each suite has a nice sized balcony/porch and we were able to see a bit of the ocean. The walkability is very good and they provide barrier free access on the grounds. The surroundings are very picturesque. We were impressed that they had special wheelchairs for beach access. And we saw those chairs being put to good use. The beach is lovely and goes on forever and there are different water sports offered. We are shade lovers, and although there are palm trees that provide some shade on the beach, we would have liked to have more sun shelter options. The two very lovely pools had canvas, lattice shelters, however, they did not block all of the sun. We would have preferred that the canvas pieces were closer together to provide complete shade. The staff were very efficient and they provided beach and pool activities. The evening entertainment was good. There was a good variety of food as well as whatever drinks you preferred. There were drinking water dispensers as well. We had one issue with a clogged toilet and it was fixed in no time! Check in was efficient and we were welcomed and given a tour by Israel who made us feel right at home. We are looking at returning next year for a longer stay instead of renting an Airbnb in Cancun. Cheers!
Matthew, us2 night romance trip
Exceptional 10.0
El personal es muy atento, son muy amigables y con buena energía! Ios mejores. La comida deliciosa, la playa muy bonita, el hotel muy limpio, buenas bebidas. Aunque mi consejo es, si van en plan familiar o plan relax este es el lugar perfecto. Si van en plan locura y una ciudad con muchos más ambiente entonces Cancún.
Daniela, ca5 night family trip
Exceptional 10.0
This was my 2nd time staying at Allegro. Love this place! Staff is great, rooms updated and clean, food was good and entertainment offered if you are looking for some. They don’t serve alcohol til noon, so stock up night before. Ha. Cant wait to go back! I heart Alegro!
Charlie, us2 night family trip
Fair 4.0
Beach area was beautiful. Horrible guest services. Upon arrival we found the room we had did not have air conditioning. We had to ask 4 times over 2 days before we got an answer. They made us change rooms. The guy they sent to help us move rooms was 2 hours late and he was rude when he saw our luggage and made a fuss because he had to go back to get a luggage carrier. When they move us into the new room, it was in the back of the resort in a room that the lights did not work, the drain in the shower backed up every time we took a shower, the phone didn’t work and the TV did not work. We asked multiple times for assistance and were told that they would be sending some one to our room. No one ever showed up. We finally just gave up asking. We paid extra for a week of internet use and then had to pay for an entire week when we only needed 3 days. Internet should not cost $90 for a 10 day stay!!! We were not timeshare clients and were were treated like 2nd class. If the resort is going to cater to only timeshare holders, they should not allow other guests.
us10 night trip with friends
Very good 8.0
The best thing about this resort, is the friendliness of the staff,especially the restaurant servers. Miguel, Humburto,Alec,Richardo and Sarai, you all went above and beyond for us during our 2 week stay. The food is excellent. The beach is beautiful . Lots of loungers so never had to worry about getting down to the beach early to make sure we got chairs. The only downfall is the air conditioning...it works but never really got the room cool.it took 3 days to get it down to 21C. We cant wait to fo back!
Laurie, ca14 night family trip
Very good 8.0
Very clean, friendly and hard working staff, amazing beach and turquoise waters
Mark, us6 night family trip
Exceptional 10.0
Staff is wonderful. Very clean resort. food only ok.
us4 night trip
Exceptional 10.0
This resort is beautiful, the grounds are lovely and well kept, and really give you the feel of being in a tropical paradise! You wake every morning to the sounds of tropical birds. Because the rooms are in individual bungalow style, they are very private. You are steps from a pool and the beach, and the beach is very clean and free of seaweed, with beautiful white sand and lovely warm water. But the staff is what truly sets this place apart - they make you feel like royalty, they are gracious, accommodating and extremely helpful in every way.
Lola, us4 night romance trip

Allegro Playacar - All Inclusive