10/10 Exceptional
17 September 2023
Richard
Richard, 1-night trip
Verified Hotels.com guest review
The Hotel Chester
Upmarket hotel in historical district in Chester
Choose dates to view prices
The Hotel Chester
Photo gallery for The Hotel Chester
Overview of The Hotel Chester
9.6 out of 10 Exceptional
9.6/10 Exceptional
Property highlights
- Pet-friendly
- Free WiFi
- 24/7 front desk
- Non-smoking
19 Newgate St, Chester, England, CH1 1DE
Main amenities
- Daily housekeeping
- 24-hour front desk
- Reception fireplace
- Concierge services
- Luggage storage
Feel at home
- Kitchenette
- Television
- Daily housekeeping
- Minibar
- Mini-fridge
- Free toiletries
Room options
View all photos for Flamingo
Flamingo
View all photos for Money Penny
Money Penny
View all photos for Secret Garden
Secret Garden
View all photos for Elegance
Elegance
View all photos for The Tree House
The Tree House
View all photos for Standard Studio
Standard Studio
View all photos for Emerald
Emerald
View all photos for Bouquet
Bouquet
View all photos for 1762
1762
Standard Studio
Standard Studio
View all photos for Ralph
Ralph
View all photos for Standard Studio
Standard Studio
View all photos for Knightsbridge
Knightsbridge
View all photos for Zoo
Zoo
View all photos for Safari
Safari
About this area
What's nearby
- Heart of Chester
- Chester Racecourse - 2 min drive
- Chester City Walls - 3 min drive
- Chester Zoo - 7 min drive
- Cheshire Oaks Designer Outlet - 11 min drive
- Delamere Forest - 16 min drive
- Oulton Park Circuit - 19 min drive
Getting around
Restaurants
- Istanbul BBQ - 11 min walk
- Picanha by Fazenda - 1 min walk
- Porta - 11 min walk
- Chez Jules - 11 min walk
- Artichoke - 13 min walk
About this property
The Hotel Chester
Languages
English, Italian, Spanish, Welsh
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)
Social distancing
Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.
At a glance
Hotel size
- 16 rooms
Arriving/Leaving
- Check-in time from 3:00 PM until 10:00 PM
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is 11:00 AM
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
- If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets allowed (dogs only, 1 total, up to 22 lb per pet)*
- Service animals welcome
- Specific rooms only, restrictions apply*
- Pets must be supervised
- Food and water bowls available
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- No on-site parking
Other information
- Smoke-free property
Property amenities
Services
- 24-hour front desk
- Concierge services
- Luggage storage
- Romance packages
Facilities
- Fireplace in reception
Room amenities
Be entertained
- 32-inch Smart TV
- Digital TV channels
Home comfort
- Heating
- Portable fan
- Minibar
- Iron/ironing board
Sleep well
- Turndown service
- Selected Comfort mattress
- Bed sheets provided
Freshen up
- Designer toiletries
- Hairdryer
- Towels
- Toilet paper
Stay connected
- Free WiFi
Food and drink
- Champagne service
- Mini fridge
- Microwave
- Kitchenette
- Stovetop
- Toaster
- Cookware, dishes and utensils
More
- Daily housekeeping
Fees & policies
Refundable deposits
- Deposit: GBP 50 per accommodation, per stay
Pets
- Service animals exempt from fees
- Pet deposit: GBP 50 per stay
- Pets are allowed for an extra charge of GBP 30 per pet, per stay
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Contactless check-out is available.
Enhanced food service safety measures are in place.
This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Property registration number 00000000
Also known as
The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester
Frequently asked questions
Reviews
9.6
Exceptional
9.8/10
Cleanliness
9.6/10
Staff & service
7.8/10
Amenities
9.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
15 September 2023
Tara
Tara, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 September 2023
Julia
Julia, 1-night trip