Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Queenstown, Otago, New Zealand
1 room, 2 adults

Heartland Hotel Queenstown

3-starThis Hotel property is rated 3 stars.
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Ski equipment rental shops nearby
  • Dry cleaning/laundry service
  • Free self parking
27 Stanley Street, Queenstown, 9197, New Zealand

3-star hotel with restaurant, near Lake Wakatipu
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Ski equipment rental shops nearby
    • Dry cleaning/laundry service
    • Free self parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Great location, nice and clean and great service. Negatives balcony at a push plus right…Sep 24, 2020
  • Nice comfortable hotel if a little tired. Good value for money.,although the hill is…Jul 13, 2020

Heartland Hotel Queenstown

from NZ$98
  • Chalet Quad Room
  • Standard Studio King Room
  • Family Room
  • Standard Twin Room
  • Superior King View Room
  • Standard Triple Room
  • Chalet Studio King Room
  • Chalet Studio King View Room
  • Standard Super King/Split View
  • Superior Studio, Multiple Beds
  • Standard Super King/Split

What’s around Heartland Hotel Queenstown

Landmarks

  • Heart of Queenstown
  • Lake Wakatipu - 5 min walk
  • Skyline Gondola - 13 min walk
  • Queenstown Arts Centre - 3 min walk
  • St Josephs Parish - 3 min walk
  • Queenstown Mall - 4 min walk
  • Church of St Peters - 5 min walk
  • Queenstown Ice Arena - 6 min walk

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

At a glance

Key facts

Hotel size

  • This hotel has 81 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:00 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19.
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Grab bar - near toilet
Languages Spoken
  • English
  • German
  • Japanese
  • Portuguese
  • Spanish

In the room

Home comforts
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

The Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Lobby Bar - Onsite lobby lounge. Open daily.

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Heartland Hotel Queenstown’s small print

Also known as

  • Heartland Hotel
  • Heartland Queenstown
  • Heartland Hotel Queenstown Hotel
  • Heartland Hotel Queenstown Queenstown
  • Heartland Hotel Queenstown Hotel Queenstown
  • Heartland Hotel Queenstown
  • Heartland Queenstown
  • Heartland Queenstown Hotel
  • Hotel Heartland Queenstown
  • Queenstown Heartland
  • Queenstown Heartland Hotel
  • Scenic Circle a Line Hotel
  • Scenic Circle a Line Queenstown

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

This property accepts credit cards, debit cards, and cash.

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Breakfast costs between NZD 19 and NZD 26 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Heartland Hotel Queenstown

  • Does Heartland Hotel Queenstown offer free cancellation for a full refund?
    Yes, Heartland Hotel Queenstown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Heartland Hotel Queenstown?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Is parking offered on site at Heartland Hotel Queenstown?
    Yes, there's free self parking.
  • Are pets allowed at Heartland Hotel Queenstown?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Heartland Hotel Queenstown?
    You can check in from 2:00 PM - 11:00 PM. Check-out time is 10 AM. Contactless check-out is available.
  • Are there restaurants at or near Heartland Hotel Queenstown?
    Yes, there's an onsite restaurant, The Hillside Brasserie. Nearby restaurants include Speights Ale House (3-min walk), Rata Dining (3-min walk), and Halo (5-min walk).
  • Is there an onsite casino at Heartland Hotel Queenstown?
    No, this hotel doesn't have a casino, but Skycity Queenstown Casino (6-min walk) and SKYCITY Wharf Casino (9-min walk) are both nearby.

Recent reviews

Very good 8.0 From 240 reviews

Very good 8.0
Lovely staff A little dated.Moved bed to watch tv
cs, nz1 night trip
Exceptional 10.0
Nice to stay
Fu-Ying, nz1 night trip with friends
Very good 8.0
Very comfortable bed
Helen, nz1 night trip
Very good 8.0
It was good.
nz1 night romance trip
Good 6.0
Quite dated
Room was very dated and did not look anything much like the photos. Bed was a huge disappointment booked a king but it was actually two singles pushed together, with a hard piece down the middle so you couldn’t actually get comfortable. Roof in bathroom looked like it had moulded and just been straight painted over and then there was a few hairs in corners of bathroom and about 4 small hairs throughout our bed sheets. I definitely won’t be staying again, very expensive for the room I received
Jessic, nz1 night trip with friends
Exceptional 10.0
Good and friendly hotel in Queenstown :)
Well located in Queenstown, although the little hill will be good for cardiofitness. Queenstown is a nice town with the skiing areas in the vicinity, but also nice cruises and cycle options. Staff was very friendly and helpful, food in the hotel is good, rooms are fine although the Wifi in my room was rather variable in quality. Nice touch: my birthday was during my stay, found a card with chocolate bar and birthday wishes, much appreciated :)
Arnoud, nz6 night trip
Good 6.0
Handy to town centre
David, nz3 night romance trip
Exceptional 10.0
Very friendly and welcoming staff. Excellent carpark facilities. Very comfotable beds and delicious smelling toiletries too.
Bron, au1 night family trip
Exceptional 10.0
We loved staying here! It's a short walk into town and the room we were in had the most beautiful view of the town and the snow covered hills.
Carolyn, au2 night family trip
Very good 8.0
Good location and view. A little dated but clean, comfortable and had the basics that we needed.
us5 night trip with friends

Heartland Hotel Queenstown