2/10 Poor
17 December 2024
No parking and dangerous elevator
The bad.
Not enough parking and is a first come first serve deal. Check in early to get this.
I didn’t and I complained to the front desk three times. I was then walked round the premise by the duty manager Mohammed and this is where the bad thing happened.
I was taken to the basement parking, showed spaces I could use. I was then led into an elevator. Once the door closed, none of the buttons worked! I was sled to scan my card and that didn’t work because that was programmed for one part of the hotel.
He refused to press the alarm button and ended up calling the reception. I then had enough after 5 min and pressed the alarm. No alarm sounded, more like a one off bell sound.
I think we were there for 10 minutes. And eventually the elevator went up one floor.
I was not offered a part refund or any refund.
I complained twice to the front desk about this issue and they apologised.
The manager at the time didn’t really apologise, just asked if I was ok.
The good stuff.
Gym was ok, sauna was good.
The hot tub would have been good if it was open behind 9pm.
I do not recommend staying here.
Thomas
Thomas, 1-night trip
Verified Hotels.com guest review
