2/10 Poor
19 November 2024
Hotel staff theft
We only have one complaint with our stay. Other than that, all else was fine!
We stayed the nights of 8th and 9th of November, in room 96. On the morning of Saturday 8th of November, my wife and went sightseeing and we returned later in the afternoon to find my headphones missing.
They were brand new Apple Air Pods2 costing $220. They were missing from my laptop bag; someone had to open and sift through it to find them. In addition, someone had gone through my wife’s belongings too (lucky nothing was missing).
We immediately reported the theft to the hotel duty manager. I was able to track the headphones and provided the various addresses to the duty manager (with real-time tracking). On the night of the 8th, they travelled from Edinburgh to approx. 45 miles away.
Apparently, the hotel management investigated and could not determine if the staff had taken the headphones.
Regardless, after we left only the housekeeper, and supervisor had entered our room. We know we didn’t lose them, and frankly, it was stolen from our room.
We have reported the matter to Police Scotland.
We will not be staying at another Marriot Bonvoy hotel, we expected a nice stay in our short trip, only to be ruined by this theft. In addition, we were not comped anything.
I will be sure to spread the word that your organization hires criminals and thieves!!
Verified traveller
2-night trip
Verified Hotels.com guest review
