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1 room, 2 adults

Sofitel Hangzhou Westlake

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Babysitting or childcare (free)
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Dry cleaning/laundry service
333 West Lake Avenue, Hangzhou, Zhejiang, 310002, China

Luxury hotel with full-service spa, connected to a shopping center, near West Lake
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (free)
    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great location, very helpful staff. Virus means breakfast is limited but still very good.…Apr 23, 2020
  • The room is nice. The staff are not professional. Not enough people to handle check in.…Jan 8, 2020

Sofitel Hangzhou Westlake

from NZ$200
  • Luxury King Room
  • Superior Room, 2 Twin Beds
  • Junior Suite, 1 King Bed
  • Luxury Room, 1 King Bed (Club Sofitel Access)
  • Luxury City View King Room
  • Luxury Room, 1 King Bed, City View (Club Lounge Access)
  • Superior City View King Room
  • Superior Room, 2 Twin Beds, City View
  • Suite, 1 King Bed (Prestige)
  • Superior Room, 2 Twin Beds
  • Superior King Room

What’s around Sofitel Hangzhou Westlake

Landmarks

  • In Xihu
  • West Lake - 1 min walk
  • Xihu Tiandi - 3 min walk
  • China Academy of Art - 5 min walk
  • Liulang Wenying Park - 10 min walk
  • Wushan Square - 12 min walk
  • No.2 Park - 12 min walk
  • Museum of Traditional Chinese Medicine - 13 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive
  • Hangzhou Station - 5 min drive
  • Hangzhou East Railway Station - 10 min drive
  • Hangzhou South Station - 17 min drive
  • Ding'an Road Station - 7 min walk
  • Longxiangqiao Station - 14 min walk
  • Chengzhan Station - 22 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Raised toilet seat
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Touch Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Yong Jin Ge - This restaurant serves lunch and dinner.

Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.

Le Bar - Onsite pub.

Club lounge - Onsite bar.

Sky Garden Roof Top Loung - Onsite rooftop bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Sofitel Hangzhou Westlake’s small print

Also known as

  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou

Policies

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:30 AM to 10:00 PM.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: CNY 3000 per stay

Optional extras

Rollaway beds are available for CNY 288.0 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sofitel Hangzhou Westlake

  • Does Sofitel Hangzhou Westlake offer free cancellation for a full refund?
    Yes, Sofitel Hangzhou Westlake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sofitel Hangzhou Westlake?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sofitel Hangzhou Westlake?
    Yes, there's free self parking.
  • Is there a pool at Sofitel Hangzhou Westlake?
    Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 10:00 PM.
  • Are pets allowed at Sofitel Hangzhou Westlake?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Sofitel Hangzhou Westlake?
    You can check in from 2 PM - noon. Check-out time is noon. Express check-in and check-out are available.
  • Are there restaurants at or near Sofitel Hangzhou Westlake?
    Yes, there are 3 onsite restaurants. Nearby restaurants include 麦当劳 (5-min walk), JZ Club (6-min walk), and Ajisen (9-min walk).
  • Is airport shuttle service offered by Sofitel Hangzhou Westlake?
    Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one-way.
  • What is there to do at Sofitel Hangzhou Westlake and nearby?
    Have fun with nearby activities like cycling and boat tours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sofitel Hangzhou Westlake also has a fitness center and spa services, as well as a garden.

Recent reviews

Very good 8.0 From 146 reviews

Exceptional 10.0
Great stay
Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.
sg7 night trip
Exceptional 10.0
Everyone is helpful and friendly. They take very good care of me from the moment I arrive until they put me in a taxi to head to my next destination. One of the most pleasant stays. The manager Raymond always takes care of me. Thank you Raymond for your hospitality.
smar, ca4 night business trip
Exceptional 10.0
Wonderful staff, excellent service, beautiful hotel, fantastic artwork in every part of the hotel. Loved it.
au3 night trip
Poor 2.0
Old hotel not five star, stay away.
It was NOT a 5 star hotel at all. The bathroom and the cleanliness is not up to par with a five star hotel. It was old, dusty and dirty bathroom, The room was old and dim looking with dust. The Housekeeping was not good. The front desk even told us we were upgraded to a higher room but when we walked in, it was horrible looking and old. Not what we expected for five star and for the price we paid, I think you can find a better hotel with same convenience around the west lake.
sg2 night family trip
Very good 8.0
Close to the lake. Comfortable stay after a day out. Staff are generally friendly.
sg2 night romance trip
Good 6.0
It was close to West Lake. They locate us in a small room, with dirty carpet and old furniture. The fan in air conditioner made a horrible noise in the middle of night, I could get a good sleep. We requested a room change which was accepted
us3 night family trip
Exceptional 10.0
Sofitel Hangzhou
excellent service and quality of accommodation. Brilliant and extraordinary staff, Anisa, Chhing and Felicity. Definitely recommend and will return.
Abdul Aziz, za4 night romance trip
Exceptional 10.0
Good location and nice room a little dated but clean with the best most comfortable bed ever!
gb3 night business trip
Exceptional 10.0
Close to the lake. Clean, quiet, great location, excellent restaurant right around the corner. Yilan Westlake Restaurant.
us2 night family trip
Good 6.0
Good breakfast. Confusing checkin. Room a bit dated.
us3 night romance trip

Sofitel Hangzhou Westlake