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Puerta Del Mar Hotel

4.5 star property
Luxury hotel with 2 outdoor pools, near El Palmar Beach

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Photo gallery for Puerta Del Mar Hotel

Indoor pool, 2 outdoor pools, pool umbrellas
21-inch flat-screen TV with digital channels, TV
Gazebo
Balcony
Indoor pool, 2 outdoor pools, pool umbrellas
In the heart of the city, Puerta Del Mar Hotel is a luxury haven with 2 outdoor pools and an indoor pool featuring a waterslide. Unwind at the spa tub or sauna, enjoy garden views from Los Molcajetes restaurant while savoring breakfast. Guests appreciate convenient perks like luggage storage and a 24-hour front desk.

Reviews

7.4 out of 10
Good

Popular amenities

  • Airport transfer
  • Parking available
  • Bar
  • Non-smoking
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • 2 outdoor pools and indoor pool
  • Fitness centre
  • Sauna
  • Self parking
  • Children's pool
  • Hot tub
  • Waterslide
  • Pool bar
  • Room service

For families (6)

  • Children stay free
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Kitchen

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Garden
Balcony
Individually decorated
Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 Double Sofa Beds OR 1 King Bed

View all photos for Master suite

Standard Room

Master suite

Highlights

Garden
Balcony
Individually decorated
Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Double Suite Junior

1 bedroom, premium bedding, down duvets, in-room safe

Double Suite Junior

  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Double Suite Deluxe

1 bedroom, premium bedding, down duvets, in-room safe

Double Suite Deluxe

  • Sleeps 6
  • 2 Single Beds, 2 Single Sofa Beds and 1 King Bed

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8.4 out of 10, Very good, 1,001 reviews
The price is NZ$227
includes taxes & fees
2 Mar - 3 Mar
Emporio Ixtapa
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About the area

Map
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880

What's nearby

  • El Palmar Beach - 14 min walk
  • Marina Ixtapa - 2 min drive
  • Linda Beach - 13 min drive
  • Marina Ixtapa Golf Club - 14 min drive
  • La Ropa Beach - 25 min drive

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 26 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Subway - ‬5 min walk
  • ‪Deborah's Restaurant - ‬5 min walk
  • ‪Señor Frog's - ‬6 min walk
  • ‪Casa Morelos Mexican Seafood - ‬5 min walk
  • ‪Fontan Ixtapa - ‬6 min walk

About this property

Puerta Del Mar Hotel

Puerta Del Mar Hotel offers a great location, putting you within a 15-minute walk of El Palmar Beach. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Los Molcajetes, which serves breakfast, lunch and dinner. There's an indoor pool and a poolside bar, and in-room conveniences at this luxurious hotel include sofa beds and fridges.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 45 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (MXN 100 per stay)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Off-site

    • Area shuttle*
    • Shopping centre shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Free daily reception
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Beach nearby
  • Use of nearby fitness centre
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Horse riding nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1991
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Mosquito nets
  • Fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Hot tub
  • Sauna
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 21-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • King sofa bed
  • Premium bedding
  • Cot/infant bed (surcharge)

What to enjoy

  • Balcony
  • Garden
  • Individually decorated

Freshen up

  • 2 bathrooms
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Los Molcajetes – Overlooking the garden, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Airport shuttle service is offered for an extra charge of MXN 480 per vehicle (one-way)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Renovations and closures

This property is closed from 20 January 2025 to 30 April 2025 (dates subject to change).

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cots/infant beds are available for MXN 70 per night

Parking

  • Self-parking costs MXN 100 per stay

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the swimming pool without adult supervision

Policies

Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Puerta Del Mar
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Ixtapa
Puerta Mar Hotel Ixtapa
Puerta Mar Hotel
Puerta Mar Ixtapa
Puerta Del Mar Hotel Hotel
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Hotel Hotel Ixtapa

Frequently asked questions

Is Puerta Del Mar Hotel currently open?

This property is closed from 20 January 2025 to 30 April 2025 (dates subject to change).

Does Puerta Del Mar Hotel offer free cancellation for a full refund?

Yes, Puerta Del Mar Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Puerta Del Mar Hotel?

Yes, there are 2 outdoor pools, an indoor pool and a children's pool.

Are pets allowed at Puerta Del Mar Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Puerta Del Mar Hotel?

Yes. Self-parking costs MXN 100 per stay.

Is an airport shuttle service offered by Puerta Del Mar Hotel?

Yes, an airport shuttle is available. The charge is MXN 480 per vehicle one-way.

What are the check-in and check-out times at Puerta Del Mar Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Puerta Del Mar Hotel and nearby?

Have fun with activities such as cycling, horse riding and sailing, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Puerta Del Mar Hotel also has 2 outdoor pools and a sauna, as well as a fitness centre and a garden.

Are there restaurants at or near Puerta Del Mar Hotel?

Yes, Los Molcajetes offers garden views.

Does Puerta Del Mar Hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes an espresso maker, a coffee maker and cookware.

Does Puerta Del Mar Hotel have any outdoor private spaces?

Yes, every room features a balcony and a garden.

What's the area around Puerta Del Mar Hotel like?

Puerta Del Mar Hotel is in the heart of Ixtapa, a short 14-minute walk from El Palmar Beach and 9 minutes' walk from Magic World Aquapark.

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Puerta Del Mar Hotel Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

The grounds are clean, beautiful, and peaceful.
Tanya, 3-night trip

8/10 Very good

Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.
Mark, 18-night trip

4/10 Fair

20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!
Jayln, 17-night trip

8/10 Very good

Un buen lugar para descansar
Nos gustó hotel puerta del mar, pasamos unas maravillosas vacaciones en familia, el lugar es agradable, limpio y cerca del mar, con todos los servicios al alcance. No hay necesidad de usar vehículo salvo para ir a otros lugares. Ampliamente recomendable.
Edgardo Israel, 3-night trip

8/10 Very good

Santiago, 2-night trip

10/10 Exceptional

Jesus geovani, 1-night trip

2/10 Poor

Mal servicio me hicieron esperar dos horas para recibir mi habitación
Eduardo, 1-night trip

6/10 Good

laura, 2-night trip

8/10 Very good

Jose, 2-night trip

10/10 Exceptional

Se localiza a una cuadra de la zona comercial y a diez minutos caminando de la playa. El servicio del restaurant es bueno, pero podrían mejorarse los tiempos de atención teniendo más personal. Aún así es un lugar bastante recomendable.

4/10 Fair

Lo que oferto Expedia no van de acuerdo a las políticas del hotel, si bien me dieron un itinerario, resultó que no respetaron ese itinerario, fueron tres habitaciones y no sabían que tenían reserva, por lo que no estaban listas las habitaciones, chequen bien la información del hotel con la información que tienen ustedes! No fue buena experiencia.
Jose, 1-night trip

10/10 Exceptional

Bernardino Enrique, 3-night trip

10/10 Exceptional

Claro que regreso.
Las habitaciones son de un tamaño perfecto para una familia, dos baños, sofas cama, cuentan con cocina y sus utensilios, ademas de refrigerardor y horno, todo para poder preparar y comer dentro de la habitacion.
luigi, 2-night trip

10/10 Exceptional

Las 3 B
Un hotel muy bien cuidado y bonito pese a que se vea viejo, muy bien ubicado y atención excelente.
Marco Aurelio Giovanni, 2-night trip

4/10 Fair

BRENDA, 5-night trip

6/10 Good

Jorge, 3-night trip

10/10 Exceptional

Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Linda M, 14-night trip

10/10 Exceptional

Bill, 4-night trip

4/10 Fair

No lo recomiendo
Mal internet, no me facturaron, instalaciones viejas y con animales( cucarachas, hormigas, termitas, etc), caro, inseguro ya que me corte con un mosaico de la cama ( tenía tanto los mosaicos quebrados como las varillas de fuera ya que era de concreto) cobraron estacionamiento, cuando llegas el check in te hacen firmar lista con las cosas qué hay en la habitación (toallas, sábanas, enseres etc) en general es mal servicio
Jonathan, 1-night trip

10/10 Exceptional

Julio César, 1-night trip

8/10 Very good

Sisters vacation
Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Crystal, 4-night trip

10/10 Exceptional

Gabriela, 2-night trip

10/10 Exceptional

Buena atención
FRANCISCO, 1-night trip

2/10 Poor

Preferible que no te dejen utensilios
No me agradó que te hacen sentir como delincuente y no un turista, te cuentan hasta los vidrios de las puertas y todos los utensilios que te dejan, preferible que no te los dejen a menos que tú los solicites, no cambiaban las sábanas NO ME AGRADO ESE TRATO
Mirna, 3-night trip

8/10 Very good

areas de oprtunidad
compré paquete con desayuno (recomiendo sin desayuno), el cual solo era el americano y no cambiaban, el barman le falta se agradable a las personas, en ocaciones no hacia caso (le falta empatia).
Juvenal, 2-night trip