Cathedral of Santa Maria del Fiore - 9 min walk - 0.8 km
Ponte Vecchio - 11 min walk - 1.0 km
Getting around
Peretola Airport (FLR) - 33 min drive
Florence (ZMS-Santa Maria Novella Train Station) - 19 min walk
Florence (FIR-Firenze Campo di Marte Rail Station) - 20 min walk
Florence Campo di Marte Station - 20 min walk
Unità Tram Stop - 17 min walk
Valfonda - Stazione Santa Maria Novella Tram Stop - 19 min walk
Alamanni - Stazione Santa Maria Novella Tram Stop - 20 min walk
Airport shuttle (surcharge)
Restaurants
Finisterrae - 2 min walk
Pino's Sandwiches - 1 min walk
Le Vespe Cafe - 1 min walk
Koto Ramen - 1 min walk
Off Hook - 2 min walk
About this property
Palazzo Firenze by Baglioni Hotels & Resorts
When you stay at Palazzo Firenze by Baglioni Hotels & Resorts, you'll be in a great location, within a short 10-minute walk of Historic Centre of Florence and Piazza della Signoria. For a bite to eat, guests can visit Guelfi e Ghibellini, which serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a snack bar/deli.
Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age – 18
Check-out time is 11:30 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets allowed (1 total, up to 15 kg per pet)*
Service animals welcome
Food and water bowls available
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
On-site valet parking (EUR 45 per night)
Transfers
Airport shuttle from 6 AM to 1 AM*
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
24-hour room service
Snack bar/deli
Travelling with children
Babysitting (surcharge)
What to do
Discount at nearby fitness centre
Bike rentals nearby
Ecotours nearby
Golfing nearby
Hiking/biking trails nearby
Scooter/moped hire nearby
Working away
Business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bike hire
Facilities
Built in 1700
Safe-deposit box at front desk
Fireplace in reception
Banquet hall
Accessibility
Lift
Room amenities
Be entertained
Plasma television
Satellite TV channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Dressing gowns and slippers
Sleep well
Soundproofed rooms
Turndown service
Free cot/infant bed
Bed sheets provided
What to enjoy
In-room massage
Individually furnished and decorated
Freshen up
Private bathroom
Bath or shower
Rainfall shower heads
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Desk chair
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Guelfi e Ghibellini – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights
Optional extras
Full breakfast is offered for an extra charge of approximately EUR 39 for adults and EUR 39 for children
Airport shuttle service is offered for an extra charge of EUR 80 per vehicle (return. Maximum occupancy 3)
Renovations and closures
The property is closed between 2 February and 13 May.
Children & extra beds
Babysitting is available for an extra charge
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 50 per pet, per stay
Parking
Valet parking costs EUR 45 per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Also known as
Relais Hotel Santa Croce
Relais Santa Croce
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Relais Santa Croce Hotel
Baglioni Relais Santa Croce Florence
Relais Santa Croce by Baglioni Hotels
Palazzo Firenze by Baglioni Hotels & Resorts Hotel
Palazzo Firenze by Baglioni Hotels & Resorts Florence
Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence
Frequently asked questions
Is Palazzo Firenze by Baglioni Hotels & Resorts currently open?
The property is closed between 2 February and 13 May.
Does Palazzo Firenze by Baglioni Hotels & Resorts offer free cancellation for a full refund?
Yes, Palazzo Firenze by Baglioni Hotels & Resorts does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Palazzo Firenze by Baglioni Hotels & Resorts?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of EUR 50 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palazzo Firenze by Baglioni Hotels & Resorts?
Yes. Valet parking costs EUR 45 per night.
Is an airport shuttle service offered by Palazzo Firenze by Baglioni Hotels & Resorts?
Yes, an airport shuttle is available from 6 AM to 1 AM on request. The charge is EUR 80 per vehicle return.
What are the check-in and check-out times at Palazzo Firenze by Baglioni Hotels & Resorts?
Check-in start time: 2:00 PM; check-in end time: 5:30 AM. Check-out time is 11:30 AM. Express check-in and contactless check-out are available.
What is there to do at Palazzo Firenze by Baglioni Hotels & Resorts and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Additional recreation nearby includes ecotours.
Are there restaurants at or near Palazzo Firenze by Baglioni Hotels & Resorts?
Yes, there's an on-site restaurant, Guelfi e Ghibellini.
What's the area around Palazzo Firenze by Baglioni Hotels & Resorts like?
Palazzo Firenze by Baglioni Hotels & Resorts is in Santa Croce, a short 1-minute walk from Historic Centre of Florence and 6 minutes' walk from Piazza della Signoria.
Palazzo Firenze by Baglioni Hotels & Resorts Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.4/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
18 October 2024
Dean
Dean, 2-night trip
Verified Hotels.com guest review
6/10 Good
23 September 2024
Remarkable rudeness by Relais Santa Croce.
One evening my wife was listening to piano player in lobby for a few minutes while I took a business call. The doorman told her she could not sit and listen to the piano player because he was paid by the restaurant. So my wife was told she could not listen to the piano player in the lobby of the hotel we were paying thousands of dollars as guests. Remarkably rude. We will not be back.
kent
kent, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 August 2024
This hotel is very close to the main attractions.Fine hotel facilities.
The staff very friendly,genuine and profesional.
Too bad nobody was able to bring the CANICULE under control.
Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti!
Dan
Dan, 8-night trip
Verified Expedia guest review
10/10 Exceptional
28 July 2024
Amazing
Isabelle
Isabelle, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
14 July 2024
Spacious suites and super nice staff. Definitely would stay again if I come back.
seyed
seyed, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
16 June 2024
Phenomenal staff. Great place and very quiet and peaceful. Beautiful!
Ayman
Ayman, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
22 May 2024
The property is beautiful. The beds are very comfortable and the staff is wonderful!
Stacey
Stacey, 6-night trip
Verified Expedia guest review
10/10 Exceptional
16 March 2024
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
james
james, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
28 November 2023
There was absolutely nothing we did not like!
Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Laurence
Laurence, 3-night family trip
Verified Expedia guest review
6/10 Good
27 September 2023
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Emiliano
Emiliano, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 September 2023
Great property and great staff!
Kenneth
Kenneth, 5-night trip
Verified Expedia guest review
10/10 Exceptional
21 June 2023
Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff.
I wish, however, they'ld get rid of CNN on the list of TV channels.
Charles
Charles, 3-night family trip
Verified Orbitz guest review
10/10 Exceptional
18 May 2023
Great hotel in every single way!!
Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Abdullah
Abdullah, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
15 May 2023
Shlomo
Shlomo, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 April 2023
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
William
William, 4-night romance trip
Verified Expedia guest review
6/10 Good
5 December 2022
Terence
Terence, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 November 2022
Staff very, very helpful.
William
William, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
6 October 2022
The place was very good
sergei
sergei, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
4 October 2022
This is a wonderful property with an even better staff.
Stacy
Stacy, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 August 2022
This is a wonderful boutique hotel in Florence, very near Piazza Santa Croce. Walkable to all major areas of interest, but not in a jammed tourist area. Service of the reception/concierge staff was impeccable. They all really took the time to develop individual suggestions and solutions. Worth visiting again.
Frederick
Frederick, 6-night family trip
Verified Expedia guest review
8/10 Very good
15 July 2022
Great old palace conversion. Check in was great. Check out person was rude on the morning of 7/11… nice room, however, shower leaked, not enough body soap for two to take shower….needs more attention to detail
Richard
Richard, 2-night romance trip
Verified Expedia guest review
8/10 Very good
10 July 2022
All staff were amazing especially
Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.
Rosemary
Rosemary, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
14 June 2022
Beautiful quiet hotel with 24 rooms. Well located but at the edge of the Florence tourist craziness. Excellent service. Delicious breakfast. Try the mushrooms with the eggs!
Susan
Susan, 3-night romance trip
Verified Expedia guest review
8/10 Very good
6 May 2022
Great staff and big spacious rooms
Amr
Amr, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 April 2022
I loved everything about this hotel and the staff. It is a classy comfortable stay and the location was excellent. We never had to take a taxi for everything was in walking distance. It made our experience in Florence even more magical.