Surfbreak Oceanfront Hotel, Ascend Hotel Collection, Virginia Beach, United States of America

The hotel itself was very dirty (dirt & stains everywhere) and disorganized. House keeping took all of our towels Wednesday morning and never gave us any in return. When I called the front desk Wed afternoon they told me they did not have any and once housekeeping was done washing them they would bring us some back. I called again Thursday morning and the front desk said they only had a few and that I could come get them, there were no other towels?

I am a middle of the road traveler, think Candlewood Suites, Home 2, Radisson, Double Tree, etc. about 30 nights a year. Sadly, this place was well below any of them. There were no towels in the room when I arrived. I called the front desk, no answer for over 5 minutes so I had to go down to the desk in person. The front desk only had a few, no bath mat. Others were waiting for towels too and they had none for them. The towels were rough and wreaked of bleach (I guess they were sanitary haha ) There were french fries on the floor in the room, no remote control, the batteries in the room safe were dead and the room had a terrible musty odor. I made 3 requests over 2 days in person. they even wrote it down on scrap paper. I did get a remote that they took out of a different room, but checked out with no fresh towels, no working room safe and the fries still on the floor. The elevators were dirty and there was garbage in the halls. I realize things are tough with Covid, but this was ridiculous. I would not recommend for anyone.

Business not following Covid19 protocols. Rude front desk staff. Hotel does not have enough towels to supply guests. Air conditioners on top of Restaurant attached to hotels are extremely loud (not able to hear ocean or people talking). Rooms and hallways extremely dirty. The small "loading area" turned into a club at 2am. Unregistered guests were parked outside with bottles of alcohol dancing and thowing trash around the property.

Not a very clean hotel. Service wasn't great either. Asked for towels 2 days into the vacation and they didn't have any available. Many complaints from other customers visiting. Would not recommend.

Front desk staff friendly and helpful. Beautiful oceanfront view from room. Cleanliness in both room and common areas was not acceptable under normal circumstances let alone COVID 19 pandemic. Great location but will not stay here again.

They didnt have towels, had to buy them from across the street, the staff gave me some eventually. The staff is very helpful and friendly though

The hotel room was very dirty. Dirty furniture, rugs, tv, AC, windows, and mirrors. Service to get towels and room cleaning was bad. I would downgrade the rating of this hotel. We smelled pot regularly and there were prescription pills on the hallway floor. We will never stay again and will warn others to STAY AWAY.

So disappointed and nasty...checked in ok went inside elevator to 4th floor where we exited elevator ..the hallway smelled like a funeral home or Bad spice or bad marijauna that someone had been smoking! Carpets need refreshing and a new paint job! Bathroom had NO towels _called 3 times to front desk with no answer! Went down and retreived last 2 body towels: also need to change detergent because towels reaked of piss smell! See photo of bedsheet! Think we stayed in a suicide room?

Very disappointing! Really nice photos online but does not represent accurately. Hallways very dirty, stained carpet, bad smell everywhere including room. There were no towels or washcloths in room. Called and asked for some and they were not brought to our room until lunchtime the following day and that was even after second call to front desk! Ended up leaving early for our stay. Only nice feature was the view of the ocean.

Dont ever stay here! We waited over 72 hours for towels. Then they brought them at 10:35pm the night before we checked out.we were sleeping and they banged on the door untill i answered. Its horrible service.