2/10 Poor
10 August 2022
First of all, both the building and room look very different from the pictures posted by the owners, and it is clear that they have made significant photo enhancements to deceive and make them appear cleaner and brighter than they really are. When we first arrived to the hotel and asked if our room was ready, the man at the front said it would be in an hour. Displeased with how the place looked from the outside, the man presented us with an ultimatum of either cancelling our stay or paying in cash on the spot, with no other alternatives. We then asked if we could see the room before making any hasty decisions, as we are a family of five and had nowhere to go, but he refused. When we finally saw it, and despite the fact that our room was presented as having five beds, we were shocked to find that it had one twin bed, a pull-out couch, and a mattress on the floor. (The last of which was conveniently left out from the pictures.)
Among the list of other problems with the room were an old and disgusting bathroom with a broken toilet flush, an unprofessional staff that claimed to not be able to speak English despite the fact that we heard them speak it with some other guests, an air conditioner that drips water, and, worst of all, wooden, easy-to-trip-on stairs that don’t have bannisters and were a huge hazard considering the bathroom is upstairs. We barely slept as we were worried our kids would hurt themselves.
Frankly, this hotel should not even be listed in Expedia.pathetic
Wafa
Wafa, 1-night family trip
Verified Expedia guest review
