Sandos Caracol Eco Resort - All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf

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Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Eco Family Superior
Pool View Penthouse | Living area
Restaurant
Reception
Escape to Sandos Caracol Eco Resort - All Inclusive, a tranquil oasis with an adjacent golf course and access to the nearby Quinta Alegría Shopping Mall. Bask in the sun on a pristine white sand beach, indulge in rejuvenating spa treatments at SPA SANDOS or enjoy any of the 9 on-site restaurants.

Reviews

6.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Free breakfast
  • Bar
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 5 hot tubs
  • Free water park
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children's pool
  • Children's club
  • Playground on-site
  • Private bathroom
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 31 of 31 rooms

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Separate bedroom
Ceiling fan
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Ceiling fan
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
Bathrobes
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
Bathrobes
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

Suite Premium with Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

Suite Premium with Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior with View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium with Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Master with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium with Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Room Superior with Pool View

  • Sleeps 4
  • 2 Double Beds

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium with Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

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About the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 1.8 km
  • Quinta Avenida - 8 min drive - 5.3 km
  • Playa del Carmen Main Beach - 9 min drive - 5.3 km
  • Punta Esmeralda Beach - 9 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Tulum Intl. Airport (TQO) - 105 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

At Sandos Caracol Eco Resort - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 7 restaurants, and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 9 bars/lounges, a health club and a fitness centre. Fellow travellers like the family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Italian, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 956 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)
    • Children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas

Parking

    • Free on-site self-parking

Transfers

    • Airport shuttle*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 7 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Padel court
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped hire
  • Kayaking
  • Parasailing
  • Sailing
  • Personal watercraft (motorised)
  • Scuba diving
  • Snorkelling
  • Shopping
  • Pool table
  • Golfing nearby
  • Windsurfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • 2 outdoor pools
  • Free water park
  • Full-service spa
  • Outdoor padel court
  • Outdoor pickleball court
  • 5 hot tubs
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

ROOM

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

STAR_OUTLINE

Special features

Spa

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.


MONETIZATION_ON

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: MXN 85 per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

HELP_OUTLINE

Frequently asked questions

Is there a pool at Sandos Caracol Eco Resort - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Sandos Caracol Eco Resort - All Inclusive?

Yes, there's free self parking.

Is an airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Sandos Caracol Eco Resort - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Sandos Caracol Eco Resort - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, parasailing and sailing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, ecotours and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 9 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?

Yes, there are 7 on-site restaurants.

Does Sandos Caracol Eco Resort - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Caracol Eco Resort - All Inclusive like?

Sandos Caracol Eco Resort - All Inclusive is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

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Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food
Room
Service staff
Restaurant
Beach
Buffets
Children
Booking
Family friendly
Recreation

Reviews

10/10

Very kid friendly, great to walk around
5-night trip

10/10

We loved that the resort is immersed in the forest and that animals are living freely around us.
7-night trip

10/10

Property was beautiful and clean, kids loved water park, we went in the river and the cenotes
4-night trip

10/10

Love the eco and family-friendly aspects of this resort!
8-night trip

10/10

Amazing people and the food was amazing
7-night trip

10/10

Staff was very friendly and resort clean.
5-night trip

10/10

Waterpark, cenote were awesome. Entertainment and staff were amazing.
7-night trip

10/10

Sandos Caracol was a great experince for our family.
4-night trip

10/10

Great stay, great staff. Loved the resort and the activities and shows. Overall a great experience
7-night trip

10/10

My second time here and it was all around great! love the wildlife and the property!!
7-night trip

10/10

Always nice to stay here. Staff is awesome and the food is great. The only negative was there was so much seaweed on the beach it was hard to walk or get into the ocean.
4-night trip

8/10

Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!
4-night trip

8/10

beach wasnt great but everything else was amazing
7-night trip

8/10

Great Family Resort
9-night trip

10/10

The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!
5-night trip

10/10

Cool trails and pathway system throughout the resort.
7-night trip

6/10

beautiful rooms well cleaned. very greatful when my son got sick the staff was amazing. wouldn't let me do a thing. staff on resort is amazing. all facilities were great activites at pools were so much fun.
7-night trip

10/10

Great for kids
5-night trip

10/10

This place was great! Lots of things to do right at the resort. Lots of wildlife. Great food options. Solid entertainment. 10/10 would recommend.
6-night trip

8/10

Overall good
7-night trip

8/10

The whole experience was great for my kids and me. The only downside is that there were too few ping pong tables for the large number of people there, and the pool tables (only 2) were not in good condition. The rest of the hotel and food are great.
4-night trip

8/10

Great staff, easy to navigate property and good food. Lots to do for kids
7-night trip

8/10

My kids loved the water park. The beach was nice but the ocean was hard to access. The water in front on the resort had lots of large rocks.
7-night trip

10/10

Very friendly staff, very large resort with lots to see and explore. Huge beach with tons of seating options.
7-night trip

8/10

Liked the layout and everything it has to offer eco friendly.
7-night trip