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1 room, 2 adults

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen, Mexico

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Beach towels
  • Billiards or pool table
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with free water park, near Grand Coral Golf Riviera Maya
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Beach towels
    • Billiards or pool table
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This property is closed from 28 March 2020 to 30 June 2020 (dates subject to change).
  • Free WiFi
  • Free WiFi
  • Free parking
  • Free parking
  • Pool
  • Pool
  • Airport transfer
  • Airport transfer
  • Gym
  • Gym
  • Air Conditioning
  • Air Conditioning

Main amenities

  • 956 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools and 5 spa tubs
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Beach umbrellas
  • Airport shuttle
  • Terrace
  • Free WiFi and free parking

Feel at home

  • Children's pool
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • On the beach
  • Quinta Avenida - 1.9 mi / 3 km
  • Grand Coral Golf Riviera Maya - 2.7 mi / 4.3 km
  • Quinta Alegría Shopping Mall - 4.9 mi / 7.9 km
  • 3D Museum of Wonders - 5.2 mi / 8.4 km
  • Central Square - 6.3 mi / 10.1 km
  • Maroma Beach - 8.6 mi / 13.9 km
  • Puerto Morelos Town Square - 19.4 mi / 31.2 km
  • Yal-ku Lagoon - 30.4 mi / 48.9 km
More about the area
7.8Good1259See all 1,259 Hotels.com reviews
Service
Fantastic service
Location
Great location
Beach
Reasonable beach
Cleanliness
Quite clean

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen, Mexico

  • Standard Room
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Eco Family Superior
  • Eco Family Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)
  • Superior Select Adults Only
  • Deluxe Select Adults Only
  • Penthouse Select Adults Only

More great choices

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What’s around Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen, Mexico

Landmarks

  • On the beach
  • Quinta Avenida - 1.9 mi / 3 km
  • Grand Coral Golf Riviera Maya - 2.7 mi / 4.3 km
  • Quinta Alegría Shopping Mall - 4.9 mi / 7.9 km
  • 3D Museum of Wonders - 5.2 mi / 8.4 km
  • Central Square - 6.3 mi / 10.1 km
  • Maroma Beach - 8.6 mi / 13.9 km
  • Puerto Morelos Town Square - 19.4 mi / 31.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Airport shuttle (surcharge)
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At a glance

Key facts

Size

  • 956 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free valet parking
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen, MexicoCheck location

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Food and drink
  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Skydiving nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2005
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Dutch
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Recommended hotels

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Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Skydiving nearby

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen, Mexico’s small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort - All Inclusive All-inclusive property
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen, Mexico

  • Is there a pool at Sandos Caracol Eco Resort - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?
    Sorry, pets aren't allowed.
  • Is parking offered at Sandos Caracol Eco Resort - All Inclusive?
    Yes, there's free self and valet parking.
  • Is airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?
    Yes, an airport shuttle is available.
  • What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?
    You can check in from 3:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • What is there to do near Sandos Caracol Eco Resort - All Inclusive?
    Recommended spots to visit include Quinta Avenida (1.9 mi) and Grand Coral Golf Riviera Maya (2.7 mi), along with Quinta Alegría Shopping Mall (4.9 mi) and 3D Museum of Wonders (5.2 mi).
  • Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?
    Yes, there are 9 onsite restaurants.

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen, Mexico

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