2/10 Poor
31 January 2025
ROACHES
Once we got to the room and my fiancee started to sanitize the room, as she always do, she found a roach. We didn't think much of it because it was just one, but when she tried making tea in the teapot a whole bunch of them came out. Once I reported it to the front desk I found out the custodians had already reported the roach problem for that particular room and management said it was supposed to be offline. Then I tried getting a refund, but was told I couldn't because it was booked through a 3rd party. IN MY OPINION ACTIONS LIKE THIS IS UNACCEPTABLE FOR A HIGH END HOTEL CHAIN LIKE HILTON!
Obie
Obie, 1-night trip
Verified Hotels.com guest review