We had two rooms here for our stay in Florence-- one for us and one for our teenagers. Both rooms were beautiful and comfortable, very clean. And the location really could not be beat-- very walkable to just about every major attraction in Florence. Our only issue was that the air conditioning in our room was not working correctly. It was blowing air, but it never got cool our entire stay. Even with the temp set as low as possible, our room was very warm all the time. We brought it up at the front desk, they sent a maintenence worker up to look at it. He fiddled with the remote a bit, turned the unit on and off a few times, then left saying he needed to get someone else. But no one ever came back to address the problem.