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Pegasy Premium Suites & Residence Westlake

4.0 star property
Aparthotel within easy reach of West Lake

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Photo gallery for Pegasy Premium Suites & Residence Westlake

Executive Penthouse | Terrace/patio
Executive Penthouse
Exterior
49-inch TV with digital channels, Netflix, pay films
Deluxe Apartment, Bathtub, Lake View | Terrace/patio
Nestled near West Lake, Pegasy Suites Lakeside offers a tranquil retreat with a serene garden and outdoor entertainment area. Indulge in the local culture, connect to WiFi, and enjoy convenient amenities like laundry facilities and luggage storage.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Kitchen
  • Lounge area
  • Refrigerator
  • Air conditioning
  • Free parking

Main amenities (11)

  • 10 apartments
  • Daily housekeeping
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Self-serve laundry
  • Concierge services
  • Charcoal grills
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • 2 bedrooms
  • Kitchen
  • Separate dining area
  • Separate sitting area
  • Television
  • Garden

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Apartment

Deluxe Apartment | Living area

Deluxe Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Kitchen
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Grand Apartment

Grand Apartment | Living area

Grand Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dining table
  • 70 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, Bathtub, Lake View

49-inch TV with digital channels, Netflix, pay films

Deluxe Apartment, Bathtub, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dining table
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Kitchen
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Classic Studio

Classic Studio

Classic Studio

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dining table
  • 40 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Apartment

Panoramic Apartment

Panoramic Apartment

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 130 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Penthouse

Executive Penthouse

Executive Penthouse

Highlights

Outdoor play area
Garden
Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
  • 130 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

Street view

Superior Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dining table
  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
No 33 /399 Au Co, Tay Ho, Hanoi, Hanoi, 100000

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Ho Chi Minh Mausoleum - 3 min drive - 3.0 km
  • Hanoi Old Town Night Market - 4 min drive - 4.1 km
  • Hoan Kiem Lake - 5 min drive - 4.5 km
  • St. Joseph's Cathedral of Hanoi - 5 min drive - 4.5 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive
  • Hanoi Long Bien Station - 8 min drive
  • Hanoi Railway Station - 13 min drive
  • Ga Thuong Tin Station - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Oven D'or Restaurant - ‬4 min walk
  • ‪Sheraton Hanoi Lobby Lounge - ‬4 min walk
  • ‪Dân Tộc Quán - ‬3 min walk
  • ‪The Slavic Teahouse - ‬2 min walk
  • ‪Sheraton Club Lounge - ‬4 min walk

About this property

Pegasy Premium Suites & Residence Westlake

Pegasy Premium Suites & Residence Westlake puts you a short five-minute drive from Hoan Kiem Lake and West Lake. You'll have free perks such as WiFi and self-parking. A terrace and a garden are other highlights, and apartments offer nice touches such as rainfall showerheads and slippers.

Languages

English, Vietnamese

More about this property

VISIBILITY

At a glance

Property size

    • 10 apartments

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 16
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • There is no front desk at this property
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation
    • A virtual front desk provides assistance to guests
    • Guests are recommended to download the property's Zalo mobile app before check-in

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16

Children

    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

    • Free secured, covered on-site self-parking
    • On-site carport

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking area (fines apply)
LOB_HOTELS

Property amenities

Internet

  • Free Wi-Fi, with a speed of 50+ Mbps

Parking and transport

  • Free secured, covered self-parking on site
  • On-site parking options include a carport
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Kitchen

  • Fridge (full size)
  • Microwave
  • Rice cooker
  • Cookware/dishes/utensils

Dining

  • Dining table

Bedrooms

  • Bed sheets provided

Bathrooms

  • Combined shower/bath
  • Rainfall shower head
  • Towels provided
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Hairdryer
  • Slippers
  • Free toiletries

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • 49-inch TV with digital service
  • Netflix
  • Streaming services
  • Pay films

Outdoor areas

  • Terrace
  • Charcoal grills
  • Garden
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Laundry facilities
  • Near a laundromat

Work spaces

  • Printer
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No lifts
  • Soundproofing
  • 3 steps to reach property
  • Tile flooring in room
  • Visual alarms in hallways
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Luggage storage
  • Iron/ironing board (on request)
  • Virtual front desk

Location highlights

  • Near the airport
  • Near a train station
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 10 rooms
  • Eco-friendly cleaning products provided
MONETIZATION_ON

Fees & policies

Refundable deposits

  • A damage deposit of USD 1000000 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one-way. Maximum occupancy 3)

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International

Also known as

Pegasy Suites Lakeside
Pegasy Suites & Westlake Hanoi
Pegasy Premium Suites & Residence Westlake Hanoi
Pegasy Premium Suites & Residence Westlake Aparthotel
Pegasy Premium Suites & Residence Westlake Aparthotel Hanoi
HELP_OUTLINE

Frequently asked questions

Does Pegasy Premium Suites & Residence Westlake offer free cancellation for a full refund?

Yes, Pegasy Premium Suites & Residence Westlake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Pegasy Premium Suites & Residence Westlake?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Pegasy Premium Suites & Residence Westlake?

Yes, there's free self parking. On-site parking options include a carport.

Is an airport shuttle service offered by Pegasy Premium Suites & Residence Westlake?

Yes, an airport shuttle is available. The charge is USD 18 per vehicle one-way.

What are the check-in and check-out times at Pegasy Premium Suites & Residence Westlake?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Pegasy Premium Suites & Residence Westlake and nearby?

Pegasy Premium Suites & Residence Westlake has a garden.

Does Pegasy Premium Suites & Residence Westlake have a kitchen or kitchenette?

Yes, there is a kitchen, which also includes a rice cooker, cookware and a fridge.

What's the area around Pegasy Premium Suites & Residence Westlake like?

Pegasy Premium Suites & Residence Westlake is a short 3-minute walk from West Lake and 9 minutes' walk from Syrena Shopping Center.

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Pegasy Premium Suites & Residence Westlake Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Clean and comfortable room, enthusiastic and thoughtful staff, furniture so modern!
1-night trip

10/10

The room was very nice, my boyfriend usually had problem sleeping at other places but at this place we were very comfortable. It’s in a very quiet and peaceful area so highly recommend it to those who want to relax

10/10

Great night here. Private and quiet. Big tub to relax and cook with friends
1-night trip

10/10

I came back here after the first time. Everything is still pretty new and good. The receptionist guys are friendly and helpful
1-night trip

10/10

Have a nice lakeview, nice staff, private, full furniture,
1-night trip

10/10

This apartment exceeded all my expectation, providing a cozy and inviting atmosphere that made me feel right at home. From the comfortable furnishings to the impeccable cleanliness, it offered everything I needed for a perfect stay.
1-night trip

4/10

Bad communication almost made us miss our flight. They hold all guests id’s and I told them we would need it back at 6:30 am so we could head to the airport because at night there is no one at the front desk. They do send you a text with basic info but no mention of early morning departure procedures. If they respond otherwise, it’s not true. We had to wait almost an hour until someone finally came to the front and returned my TRC ID. Room was not very clean and had to request they re-clean certain areas.
1-night trip

2/10

We booked Pegasy Suites Lakeside for 11 nights, but left after 4 due to poor conditions. Here’s why: Cleanliness Bathrooms were filthy with mold and dirt. Both bathtubs lacked drain stoppers initially. Foul odor from toilets and drains spread into living areas, requiring open windows. Broken bathroom window lock made it unsafe. Bedding was thin, dark gray, unlike the high-quality white sheets shown in photos. Old, small, thin bath towels, no hand towels or washcloths provided. Laundry machine emitted a terrible odor. Old, thin, dirty bathroom carpets. Facilities Poorly equipped kitchen; only one pot and one incompatible pan for the induction cooktop. No kitchen towel, laundry soap, or basic kitchen necessities provided. Faulty cabinets and drawers in bedrooms and kitchen. Leaky, spraying bathroom faucets. Old, dirty, damaged iron and ironing board available upon request. Only one pair of slippers in a 3-bedroom accommodation. Noise Rooms were not soundproof as claimed. Morning noise from street cleaners, loud nighttime bars, and early ward announcements. Loud music from nearby preschool disrupted peace. Service Poor service: staff initially refused extra toilet paper, then rudely threw it at me. Limited, poor-quality toilet paper and no essential items provided. Value Misleading listing photos and descriptions. Poor cleanliness, inadequate facilities, and unprofessional service make it overpriced. In summary, Pegasy Suites Lakeside was one of the worst stays.
12-night trip

4/10

Assez peu ressemblant aux photos et assez vieillot. Le wifi marche partiellement, le matin assez tôt la femme de chambre chante, la baignoire fuit, les murs sont très mal insonorisés et il n’y aucun volets aux fenêtres. Très peu de vaisselle aussi pour soit disant 2 personnes. Le seul point positif est le personnel accueillant et à l’écoute mais malheureusement l’hôtel mal en point gâche tout.
7-night trip

10/10

1-night trip