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Grand Velas Riviera Maya - All Inclusive

5.0 star property
All-inclusive property with full-service spa, connected to the convention centre, near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Velas Riviera Maya - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Ambassador Two Bedrooms Family Suite Ocean View
6 bars/lounges, 3 swim-up bars, 3 poolside bars, 2 beach bars
Interior
6 bars/lounges, 3 swim-up bars, 3 poolside bars, 2 beach bars
Escape to Grand Velas Riviera Maya - All Inclusive, nestled near El Camaleón Mayakoba Golf Course. Enjoy a rejuvenating hot stone massage at SE Spa or tee off on the 18-hole golf course nearby; with beachfront dining, swim-up bars, and yoga classes by the ocean.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Pool
  • Bar
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • 3 poolside bars and 6 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Free beach shuttle
  • Fitness centre
  • Free use of bicycles

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The current price is NZ$2,130
includes taxes & fees
28 Apr - 29 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

Highlights

Patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 128 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Ambassador Suite Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Ambassador Suite Ocean View

Highlights

Patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • Ocean view
  • 119 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Premium bedding, down duvets, pillow-top beds, free minibar

Zen Grand Two Bedroom Family Suite Nature View

Highlights

Patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • Resort view
  • 220 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Ambassador Pool Suite Ocean View

Highlights

Patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 118 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • Ocean view
  • 235 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

Premium bedding, down duvets, pillow-top beds, free minibar

Nature View Suite - Zen Experience

Highlights

Patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • Resort view
  • 110 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

Premium bedding, down duvets, pillow-top beds, free minibar

Nature View Suite with Pool - Zen Experience

Highlights

Patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Lagoon view
  • 109 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.2 km
  • Gran Coyote Golf - 9 min drive - 5.3 km
  • Playa Xcalacoco - 12 min drive - 7.2 km
  • Tres Rios Ecopark - 13 min drive - 6.8 km
  • Quinta Avenida - 14 min drive - 10.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.8 miles/20.7 km
  • Area shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬13 min drive
  • ‪Privilege Lounge - ‬20 min walk
  • ‪Piano Bar - ‬14 min drive
  • ‪Restaurante Hacienda - ‬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

At Grand Velas Riviera Maya - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Cocina de Autor (+12), one of 8 restaurants, serves Fusion cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club and a fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 539 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Additional fees apply for connecting/adjoining rooms and are subject to availability.
    • This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Off-site

    • Area shuttle*
    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–noon
  • 8 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Private dining
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys

What to do

  • On the beach
  • Free beach shuttle
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Kayaking
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Air hockey
  • Table football
  • Ping pong
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (94548 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Porch
  • Piano
  • Fitness centre
  • Adjacent to a golf course
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Single sofa bed
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Private indoor hot tub
  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Cocina de Autor (+12) – This beachfront fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Piaf (+12) – This beachfront fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 65 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Grand Velas Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Velas Riviera Maya - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Grand Velas Riviera Maya - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Grand Velas Riviera Maya - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 65 (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Grand Velas Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.

What is there to do at Grand Velas Riviera Maya - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, volleyball and beach yoga. Additional recreation on-site includes fitness classes, ecotours and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Velas Riviera Maya - All Inclusive also has 3 swim-up bars, 3 poolside bars and a fitness centre, as well as private indoor hot tubs, an arcade and a picnic area.

Are there restaurants at or near Grand Velas Riviera Maya - All Inclusive?

Yes, there are 8 on-site restaurants, featuring al fresco dining, Fusion cuisine and garden views.

Does Grand Velas Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

Does Grand Velas Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Grand Velas Riviera Maya - All Inclusive like?

Grand Velas Riviera Maya - All Inclusive puts you in the heart of Playa del Carmen. Popular attractions include Quinta Avenida, which is 14 minutes away by car.

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Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Restaurant
Beach
Room
Spa
Massage
Concierge
Family friendly
Trip

What guests liked

  • The spa at this property is highly praised for being stunning, fantastic, and world-class, offering great massages and a serene hydrotherapy circuit. (7 reviews)
  • The restaurants at this property deliver exceptional service and offer a wide variety of delicious, fine dining experiences. (8 reviews)
  • The all-inclusive experience offered phenomenal food, exceptional service, and luxurious amenities, making it a standout among other resorts. (5 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Amazing resort
Hussein, 8-night trip

10/10 Exceptional

Everything is amazing here
David, 4-night trip

10/10 Exceptional

Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Anamaria, 5-night trip

10/10 Exceptional

Great place
marat, 7-night trip

10/10 Exceptional

The property itself I great. However, the brokered transport from the hotel isn’t very flexible. Our flight was delayed and we had to forgo the entire amount, which was pricey.
Bhupathy, 6-night trip

10/10 Exceptional

.
JUAN MANUEL, 2-night trip

10/10 Exceptional

Perfect except for service around pool
Alejandro, 4-night trip

10/10 Exceptional

Amazing hotel
Yedidia, 10-night trip

8/10 Very good

Some of the staff is really great some not so much
evis, 8-night trip

10/10 Exceptional

The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
Anthony, 3-night trip

10/10 Exceptional

Gorgeous hotel with amazing staff and service.
Whitney, 6-night trip

10/10 Exceptional

Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Rosa, 4-night trip

10/10 Exceptional

Great resort
Armen, 8-night trip

10/10 Exceptional

The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
Amber, 3-night trip

4/10 Fair

Service is average , terrible beach, very expensive all
Eladio, 3-night trip

8/10 Very good

Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Maggie, 5-night trip

10/10 Exceptional

Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Joseph Urba Rupp, 6-night trip

2/10 Poor

Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
Yuriy, 5-night trip

10/10 Exceptional

All around great place.

10/10 Exceptional

Beautiful property with amazing restaurants. Very large, quiet pools.
Lauren, 3-night trip

10/10 Exceptional

Stuff and property amazing!
Jamie, 3-night trip

10/10 Exceptional

Amazing staff , amazing services
Mayelin, 4-night trip

10/10 Exceptional

Exceptional service, cleaness and food! Special thanks to Itzel, Francesca, Daniel & Donato.
Sébastien, 7-night trip

10/10 Exceptional

Beautiful resort with exceptional service and excellent restaurants.
William, 5-night trip

10/10 Exceptional

Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!
Rahul, 5-night trip