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Grand Velas Riviera Maya - All Inclusive

5.0 star property
All-inclusive property with full-service spa, connected to the convention center, near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Velas Riviera Maya - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
3 outdoor pools, pool umbrellas, sun loungers
Point of interest
Beach/ocean view
Point of interest
Escape to Grand Velas Riviera Maya - All Inclusive, nestled near El Camaleón Mayakoba Golf Course. Enjoy a rejuvenating hot stone massage at SE Spa or tee off on the 18-hole golf course nearby; with beachfront dining, swim-up bars, and yoga classes by the ocean.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • 3 poolside bars and 6 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Free beach shuttle
  • Fitness center
  • Free use of bicycles

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The current price is $1,169
includes taxes & fees
$1,169 per night
Feb 28 - Mar 1

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

Grand Class Pool Suite Ocean Front

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 1378 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Ambassador Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • 1281 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Premium bedding, down comforters, pillowtop beds, free minibar

Zen Grand Two Bedroom Family Suite Nature View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • 2368 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Pool Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 1270 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • 2526 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

Premium bedding, down comforters, pillowtop beds, free minibar

Nature View Suite - Zen Experience

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • 1184 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

Premium bedding, down comforters, pillowtop beds, free minibar

Nature View Suite with Pool - Zen Experience

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 1174 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the neighborhood

Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Gran Coyote Golf - 9 min drive
  • Playa Xcalacoco - 12 min drive
  • Tres Rios Ecopark - 13 min drive
  • Playa del Carmen Main Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Cozumel Intl. Airport (CZM) - 12.8 miles/20.7 km
  • Area shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬13 min drive
  • ‪Privilege Lounge - ‬20 min walk
  • ‪Piano Bar - ‬14 min drive
  • ‪Restaurante Hacienda - ‬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

At Grand Velas Riviera Maya - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Cocina de Autor (+12), one of 8 restaurants, serves Fusion cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club, and a fitness center. Fellow travelers say great things about the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 539 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Additional fees apply for connecting/adjoining rooms and are subject to availability.
    • This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Offsite

    • Area shuttle*
    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–noon
  • 8 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Private dining
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys

What to do

  • On the beach
  • Free beach shuttle
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Kayaking
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Air hockey
  • Foosball
  • Table tennis
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (94548 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Porch
  • Piano
  • Fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's robes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Single sofa bed
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Private indoor hot tub
  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Cocina de Autor (+12) - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Piaf (+12) - This beachfront fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 65 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a security system on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Grand Velas Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Velas Riviera Maya - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Grand Velas Riviera Maya - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Grand Velas Riviera Maya - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 65 (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Grand Velas Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.

What is there to do at Grand Velas Riviera Maya - All Inclusive and nearby?

Have fun with onsite activities like kayaking, volleyball, and beach yoga. Additional recreation onsite includes fitness classes, ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Velas Riviera Maya - All Inclusive also has 3 swim-up bars, 3 poolside bars, and a fitness center, as well as private indoor hot tubs, an arcade, and a picnic area.

Are there restaurants at or near Grand Velas Riviera Maya - All Inclusive?

Yes, there are 8 onsite restaurants, featuring alfresco dining, Fusion cuisine, and garden views.

Does Grand Velas Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a private indoor hot tub and a jetted bathtub.

Does Grand Velas Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Grand Velas Riviera Maya - All Inclusive like?

Grand Velas Riviera Maya - All Inclusive puts you in the heart of Playa del Carmen. Popular attractions include Quinta Avenida, which is 14 minutes away by car.

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Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Great place
marat, 7-night trip

10/10 Exceptional

The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
Anthony, 3-night trip

4/10 Fair

Service is average , terrible beach, very expensive all
Eladio, 3-night trip

10/10 Exceptional

Amazing hotel
Yedidia, 10-night trip

10/10 Exceptional

Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Rosa, 4-night trip

8/10 Very good

Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Maggie, 5-night trip

10/10 Exceptional

Gorgeous hotel with amazing staff and service.
Whitney, 6-night trip

10/10 Exceptional

Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Joseph Urba Rupp, 6-night trip

10/10 Exceptional

Great resort
Armen, 8-night trip

10/10 Exceptional

Excellent service from all personnel
Jose, 5-night trip

10/10 Exceptional

Stuff and property amazing!
Jamie, 3-night trip

10/10 Exceptional

Exceptional service, cleaness and food! Special thanks to Itzel, Francesca, Daniel & Donato.
Sébastien, 7-night trip

10/10 Exceptional

Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!
Rahul, 5-night trip

10/10 Exceptional

Amazing staff , amazing services
Mayelin, 4-night trip

10/10 Exceptional

Beautiful property with amazing restaurants. Very large, quiet pools.
Lauren, 3-night trip

10/10 Exceptional

Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Igor, 5-night trip

10/10 Exceptional

All around great place.

10/10 Exceptional

This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.
Francisco, 7-night trip

10/10 Exceptional

Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
YAIR FRANCISCO, 4-night trip

10/10 Exceptional

Beautiful resort with exceptional service and excellent restaurants.
William, 5-night trip

10/10 Exceptional

Lives up to 5* expectations
Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! Alfonso was a great butler! We will be going back again and recommending to others!
Emily, 4-night trip

10/10 Exceptional

This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.
Jared, 4-night trip

10/10 Exceptional

Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.
Zia, 7-night trip

10/10 Exceptional

Lovely all-inclusive hotel.
Kristin, 5-night trip

10/10 Exceptional

The best service i ever got when staying on vacation Great food Strongly recommend to everyone
tuan, 2-night trip

General property information

Travelers Say
"The spa was beyond amazing!"
Reasons to Book
Outdoor Pool & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
12:00 PM