We liked our room and the location. Both pools were beautiful. Unfortunately, we had to carry our pram up 2 lots of stairs each time to get to reception. Furthermore, on the second night someone on our floor (of only 4 rooms) was suuuuuuper loud until midnight, keeping our one year old awake. At the time, the staff member was great and came to speak with them multiple times. The next day I asked the manager what was happening and if they had checked out. He said no and that they'd "speak to them" but people were allowed to be noisy until 11pm. I said we couldn't risk our one year old being kept up so late again and asked if we could move. He then became aggressive and confrontational, pretending to check the rooms for less than 10 seconds and saying none were available. Then he started shrugging his shoulders at us. Terrible non-existent customer service. We moved to the Carlton Hotel after this, which way much better!