6/10 Good
17 December 2024
Average to poor - needs to be better
Surprisingly large, pool area is nice albeit your interrupted by the neighbours shouting from their living rooms 5m opposite, but can't be helped. Just strange to have such a fancy hotel with poor housing opposite.
The levels of English within the staff was shockingly poor, especially the check-in staff, for an IHG hotel I can't quite believe it. I had to work in the morning and realised there is no plugs for the desk, what's the point!
It was very quiet with few guests but no one went out of there way help, had to chase for service at breakfast and again had issues with English. I speak basic Spanish but a high end hotel should have staff with high levels of English, the Intercontinental certainly does where we normally stay.
Won't return, they also have day pass guests who just sit in the pool all day with drinks and put belongings over multiple seats and tables, didn't expect that for this hotel.
We won't return as there are many better hotels which are cheaper also.
Verified traveller
1-night business trip
Verified Hotels.com guest review
