We arrived in the afternoon a bit past 3 and found reception closed and the door locked until 5. Not wanting to spend 2 hours outside in the cold with kids and luggage, we asked a couple returning to the hotel to please help us call the number on the door and communicate in French with the person at the end that we'd like to be let in. They did so, and we were told to go up to room 9, where someone came out of another room and wordlessly tossed a key at us, then disappeared again. They seemed rather put out at having their break interrupted. Other than the cold welcome, the stay was OK. Room was cramped, shower caused much condensation on the walls, which made the floors wet, also it was hard to control the temp of the room, but I guess for the price it was tolerable.