Encanto Acapulco

Photo gallery for Encanto Acapulco

Primary image
Infinity pool
Infinity pool
Outdoor pool
Ocean Pool Villa | Balcony

Overview of Encanto Acapulco

VIP Access

Encanto Acapulco

5-star property
Luxury resort in Brisas del Marqués with 2 restaurants and spa

9.2/10 Superb

420 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Steam room
  • Pool bar
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting
  • Conference center
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Brisas del Marqués
  • Parque Papagayo - 12 min drive
  • La Quebrada Cliffs - 40 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • Becco Al Mare - 6 min drive
  • Zibu - 6 min drive
  • Si Senor Acapulco - 6 min drive
  • Sirocco - 6 min drive
  • El Pesca'O - 8 min drive

About this property

Encanto Acapulco

5-star luxury resort in the heart of Brisas del Marqués
At Encanto Acapulco, you can look forward to a roundtrip airport shuttle, a poolside bar, and a free daily manager's reception. Indulge in a Swedish massage, a body wrap, and a manicure/pedicure at Mar Abierto, the onsite spa. Enjoy Mexican cuisine, ocean views, and al fresco dining at the two onsite restaurants. In addition to a terrace and a hair salon, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), a shopping center shuttle, and wedding services
  • Tour/ticket assistance, a front desk safe, and concierge services
  • Guest reviews speak highly of the location
Room features
All 44 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Children's slippers and free infant beds
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 44 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free covered onsite valet parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Beach shuttle*
  • Shopping center shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–1:00 PM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children stay free
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (1018 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • 24-hour pool access
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Mar Abierto has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Dining

RestauranteTerraza - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
Restaurante Origen - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 25.00 per accommodation, per night

Optional extras

  • Breakfast costs between USD 25 and USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 90 per vehicle (roundtrip, maximum occupancy 4)
  • Beach shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Does Encanto Acapulco offer free cancellation for a full refund?
Yes, Encanto Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Encanto Acapulco?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at Encanto Acapulco on 23 October 2022 start from NZ$492, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Encanto Acapulco?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Encanto Acapulco?
Yes, there's an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Encanto Acapulco?
Sorry, pets aren't allowed.
Is parking offered on site at Encanto Acapulco?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Encanto Acapulco?
Yes, an airport shuttle is available. The charge is USD 90 per vehicle roundtrip.
What are the check-in and check-out times at Encanto Acapulco?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Encanto Acapulco and nearby?
Encanto Acapulco has 2 bars and a spa, as well as an outdoor pool and a steam room.
Are there restaurants at or near Encanto Acapulco?
Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include Zibu (2 mi), Sirocco (2.3 mi), and Si Senor Acapulco (2.7 mi).
What's the area around Encanto Acapulco like?
Encanto Acapulco is in Brisas del Marqués, a short 1-minute walk from Capilla Del Atardecer. Travelers say that the resort is in a great location.

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Lorenzo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Anniversary Stay
I was hesitant to go to Acapulco with recent crimes. However, to get to Encanto you must pass 3 guard gates. It is also about 30-40 minutes outside “old” Acapulco. Encanto was clean, (for English travelers) everyone spoke English, simple elegance, service was amazing and private. The views are spectacular. Another highlight was the private dinner my husband scheduled for our 30th anniversary. They gave us a private balcony, a custom menu with wine, a private server and candle and roses all around. We really enjoyed having our own patio with an ocean view including a pool. And there is 24/7 room service. There isn’t a concierge, but the front desk staff is helpful. They know the history of Acapulco, the old Hollywood romance and shows and local attractions.
Esther, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jeremy, 2-night trip
Verified Expedia guest review

8/10 Very good

El hotel es sensacional. La atención maravillosa y la comida deliciosa. Vista y diseño bello, aunque a veces poco funcional (esquinas de cama en que fácilmente te lastimas, llaves de lavamanos poco funcionales) . La luz del baño sumamente baja para lograr maquillarse.
GABRIEL, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Hugo, 2-night family trip
Verified Expedia guest review

6/10 Good

No hot water but amazing hotel
This is an amazing hotel and it's been many time I go there however this time there was no hot water in our room for 3 days and the only answer we got from the reception was.."we are sorry"... So huge disappointment for this trip. Except the hot water this hotel is amazing!
francis, 2-night trip
Verified Hotels.com guest review

6/10 Good

ALBERTO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

2/10 Poor

Fraud, plain and simple.
The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some sort of error, yet hotels.com confirmed that there was no error. This was a blatant manipulation and everyone should be warned that this hotel clams to support the VIP program but when you check in they say that they do not.
Paul, 2-night trip
Verified Hotels.com guest review