CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with beach bar, near Playa del Carmen Main Beach

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Photo gallery for CASA TORTUGA 5Th. Ave

Front of property
Living area
Living area
Family Suite, Multiple Beds, Garden View
Front of property
You'll be in a fantastic location at CASA TORTUGA 5Th. Ave, only a five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Main amenities (8)

  • Daily housekeeping
  • Near the beach
  • Free beach club nearby
  • Beach bar
  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Locker space

Room options

Available filters for rooms
Showing 3 of 3 rooms

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Deluxe Suite, Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
  • Tulum Intl. Airport (TQO) - 96 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Clandestino - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

You'll be in a fantastic location at CASA TORTUGA 5Th. Ave, only a five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk.

Languages

English, Italian, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 11 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 15
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15

Children

    • No cots (infant beds)

Pets

    • Pets allowed*
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Off-site parking within 328 ft (USD 6 per day)
    • Street parking available

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Beach bar

What to do

  • Shopping
  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance

Facilities

  • Lockers available

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

ROOM

Room amenities

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

More

  • Daily housekeeping

MONETIZATION_ON

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 10 per pet, per day

Parking

  • Parking is available nearby and costs USD 6 per day (328 ft away)

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

HELP_OUTLINE

Frequently asked questions

Are pets allowed at CASA TORTUGA 5Th. Ave?

Yes, pets are welcome. There's a charge of USD 10 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at CASA TORTUGA 5Th. Ave?

No, unfortunately. However, there's street parking available.

What are the check-in and check-out times at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at CASA TORTUGA 5Th. Ave?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What's the area around CASA TORTUGA 5Th. Ave like?

CASA TORTUGA 5Th. Ave is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 8 minutes' walk from Playacar Beach.

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CASA TORTUGA 5Th. Ave Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
1-night trip

8/10

Its a very nice Hotel, well located and confort enough.
1-night trip

2/10

Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
4-night trip

8/10

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
1-night trip

6/10

Muy agradable, los staffs son muy amable. Solo olores un poco feos del baño. Pero los de más excelente.
1-night trip

10/10

1-night trip

10/10

1-night trip

10/10

1-night trip

6/10

4-night trip

2/10

Ruido desde temprano martillando
2-night trip

10/10

Muy limpias las instalaciones.
1-night trip

8/10

Tardaron en tener la habitación lista más de una hora después de la del check in que por falta de personal y me pidieron que esperara. Sin embargo no me dieron tolerancia de los 15 min que pedí para el check out. El acceso a la habitación era por una escalera que estuvo todo el día bloqueada por una manguera grande que tuvimos que estar esquivando para subir y bajar. Estaban haciendo trabajos de remodelación y el ruido era estruendoso desde temprano. No hay buena recepción de redes telefónicas ni internet portátil, el wifi no funciona y eso fue un problema porque trabajo de forma remota. Si buscan desconectarse del mundo, es el lugar ideal.
1-night trip

4/10

CUCARACHAS!!! Reservé por dos noches, de inicio la atención fue cortes, sin embargo al día siguiente de haber llegado había cucarachas saliendo del closet, al revisar debajo de la cama había un nivel se suciedad impresionante al grado de que se encontraban pertenencias de huéspedes anteriores, reporté la situación y al acudir de recepción ya había una cucaracha junto a mis cosas, el encargado solo la piso y roció un poco de insecticida, comentó que darían solución inmediata pero eso no ocurrió, lo que genera una estancia muy desagradable, nadie quiere dormir entre cucarachas.
2-night trip

8/10

1-night trip

4/10

2-night trip

10/10

Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕
3-night trip

8/10

Todo muy bien
1-night trip

10/10

Todo está muy bien, ubicación, lugar, y el costo es muy accesible! Está justo en la quita avenida y cerquita de la playa. Está seguro y los chicos de la recepción siempre fueron muy amigables y amables. A excepción del ruido que hacen porque están en remodelación.
6-night trip

10/10

1-night trip

10/10

3-night trip

10/10

Excelente ubicación y atención muy recomendable
1-night trip

8/10

5-night trip

6/10

1-night trip

8/10

La jubilación es muy buena Me gustaría que tuviera alguna mesita o escritorio para cuando uno tiene que trabajar
5-night trip

8/10

2-night trip