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CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with spa, near Quinta Avenida

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When you stay at CASA TORTUGA 5Th. Ave, you'll be in a fantastic location, only a five-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Main amenities (10)

  • Daily housekeeping
  • Near the beach
  • Full-service spa
  • Indoor pool
  • Free beach club nearby
  • Beach bar
  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Locker space

Feel at home (4)

  • Private bathroom
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Indoor swimming pools
The current price is NZ$68
includes taxes & fees
13 Apr - 14 Apr

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Calle 12 - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
  • Tulum Intl. Airport (TQO) - 96 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

When you stay at CASA TORTUGA 5Th. Ave, you'll be in a fantastic location, only a five-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk.

At a glance

DONE

Hotel size

    • 11 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 15
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Off-site parking within 328 ft (USD 6 per day)
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Beach bar

What to do

  • Shopping
  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance

Facilities

  • An indoor pool
  • Full-service spa
  • Lockers available

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 10 per pet, per day

Parking

  • Parking is available nearby and costs USD 6 per day (328 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:30 PM
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is there a pool at CASA TORTUGA 5Th. Ave?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:30 PM.

Are pets allowed at CASA TORTUGA 5Th. Ave?

Yes, pets are welcome. There's a charge of USD 10 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at CASA TORTUGA 5Th. Ave?

No, unfortunately. However, there's street parking available.

What are the check-in and check-out times at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at CASA TORTUGA 5Th. Ave?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at CASA TORTUGA 5Th. Ave and nearby?

CASA TORTUGA 5Th. Ave has a spa and an indoor pool.

What's the area around CASA TORTUGA 5Th. Ave like?

CASA TORTUGA 5Th. Ave is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 8 minutes' walk from Playacar Beach.

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Reviews

CASA TORTUGA 5Th. Ave Reviews

7.4

Good

7.2

Cleanliness

6.6

Amenities

7.4

Staff & service

7.0

Property conditions & facilities

Reviews

Verified

8/10 Very good

Excelente ubicación! Solo el baño es el único pero, el agua de la regadera pierde presión después de unos segundos, la regadera y las paredes tenían cabellos (parece que los limpian con el trapeador que asean el resto de los cuartos) El cuarto olía un poco a humedad y estaba pegado a la recepción, me chuté las pláticas de 2-3 días del personal con compañer@s o con huéspedes, desde las 5-6am.
Salvador, 4-night trip
Verified

2/10 Poor

Dos noches seguidas una verdadera discoteque arriba de la habitacion hasta las 5 de la mañana,a mi llegada me cobraron de mas,las toallas agujerafas y mi check out tarde 30 min porque mi acompañante se le incharon los pies y me querian cobrar otro dia x 30 min un verdadero infierno,cero recomendable un asco todo desde el personal instalaciones trato y estancia jamas vuelvo ahi
Ricardo, 2-night trip
Verified

4/10 Fair

La habitación estaba en buenas condiciones, aunque no realizaron la limpieza de la habitación en una ocasión, la mayoría del personal con excelente actitud excepto la última noche la señorita de recepción muy despota y grosera al mencionarle que no dejaron toallas suficientes, ella argumento que si no le traía las toallas sucias no me podría dar, cuando NO DEJARON TOALLAS SUFICIENTES para las 4 personas que nos hospedamos, de forma burlona, me dijo que no podía hacer nada!! Yo salí al día siguiente a las 7:00 am sin poder hablar con la responsable y aclarar la situación y no tuvimos toallas para secarnos antes de salir del hotel.
Ivonne, 4-night trip
Verified

2/10 Poor

No se puede dormir porque tienen un bar en el rooftop hasta muy tarde. Tocan la puerta ANTES de la hora del check out. Mintieron cuando se les preguntó la hora del termino de la música altísima del bar, que se extendió 2.5 horas más de lo que dijeron.
Ana, 1-night trip
Verified

6/10 Good

É uma pousada bem simples, usamos so p banho e pernoite, fica exatamente na principal rua que é 5a avenida, e o que invlcomodou um pouco foi que ha 2 cadas de musica um ao lado e outra na frente, eram boas as musicas, porem alto demais, conseguiamos dormir devido ao cansaço do dia, mas tirando o barulho foi bom pq esta locacao foi de ultima hora
Aparecida, 4-night trip
Verified

2/10 Poor

The hotel was dirty at the entrance, the smell was bad, the closes parking lot was like 6-8 blocks away.
MARIA, 5-night trip
Verified

4/10 Fair

Le personnel et l’entretien des équipements
corinne, 7-night trip
Verified

4/10 Fair

Rude staff and charged me more and a little dirty and so picky about towels and not enough toilet paper provided
Denisse, 1-night trip
Verified

10/10 Exceptional

Ten en cuenta que alrededor hay bares con música muy alta.
Netzahualcoyotl, 2-night trip
Verified

2/10 Poor

The room had an odd odour and it was in deplorable conditions, it also did not have amenities (shampoo, soap, etc) we approached the receptionist to inform her and asked for a different room. Still, she wasn't helpful nor with any customer service and only called the cleaning staff over to explain that there was nothing they could do. They exchanged our room for a smaller one, which had gum in the wall
The walls had mold
Bathroom in very poor conditions
The door
Anakaren, 1-night trip
Verified

8/10 Very good

Buen lugar, en la 5ta Avenida. Buena zona. Y buena habitación
Samuel, 1-night trip
Verified

10/10 Exceptional

Room was spotless, wifi was great, hot water and great water pressure.Rooftop area was nice and relaxing. One of may favourite hotels in playa and we have been to 7 of them. Not a bunch of rules and they never bug you so you can just relax and enjoy your stay. Staff was very pleasant to us,
Alycia, 5-night trip
Verified

8/10 Very good

La pared tenía hoyos en las esquinas del minisplit y la puerta del baño muy deteriorada, pero muy limpia, la cama confortable y muy buen trato del personal.
ALFONSO SALVADOR, 1-night trip
Verified

10/10 Exceptional

Nice place, quick check in and right on 5th Avenue don't miss the rooftop pool.
Capt.Eric, 1-night trip
Verified

8/10 Very good

Habitación limpia, muy bien ubicada. Accesible caminando a todos los lugares de l 5ta avenida. Por el costo accesible es buena opción!
Alexandro, 1-night trip
Verified

4/10 Fair

Not cover my expectations
Ronald, 1-night trip
Verified

10/10 Exceptional

La atención fue excelente, y la habitación en muy buenas condiciones
Digna, 2-night trip
Verified

10/10 Exceptional

Todo muy bien, servicio, habitación
Loretta, 1-night trip
Verified

10/10 Exceptional

Nice for the price
Estela, 1-night trip
Verified

2/10 Poor

En general, todo. Desde que llegamos en una de las habitaciones no tenian en check in por error del sistema, el papel de baño estaba comenzado, habia solo dos toallas, y el baño no tenia extractor de aire, estaba lleno de moho y de bacterias, cuando pregunte por toallas limpias, me dijeron que solo limpiaban el cuarto y ponian toallas cada tres dias, no tenia buena iluminación y la puerta no era segura. En la salida checaron los cuartos y de uno de ellos querian cobrar una sabana que porque estaba manchada, siendo que habia sabanas rotas, las colchas olian a humedad y las toallas tenian cabellos negros. El piso tambien estaba muy sucio. El personal no fue nada amable, ni siquiera cuando preguntamos por servicio de lavanderia cerca, no nos volveremos a quedar en ese hotel.
Olga, 2-night trip
Verified

2/10 Poor

They tried to charge me a ripped blanket, the restroom had mold the door didnt close restroom had used paper toilet and when i asked for towels they told me they cleaned the rooms every 3 days and they could not give me any towels when i check out the desk man was angry because i didnt leave tip for cleaning but what tip if they didnt clean any during my stay neither gave me towels to shower very bad experience
Jesus, 2-night trip
Verified

8/10 Very good

La habitación estaba limpia pero no había toallas
Urss, 1-night trip
Verified

8/10 Very good

Very plain - but the price was right - and the location was perfect. Internet didn't work. A/C was great. No reading lamps next to the bed. Bed was very comfortable - and clean. Staff had no English - I was just happy to be in PDC. Right on 5th Ave.
Barrie, 4-night trip
Verified

2/10 Poor

Room was cleaned once i never had towels or change sheets
HUGO, 10-night trip
Verified

4/10 Fair

You get what you pay for. Not quiet AT ALL, music is blasting until 3AM every night. There was construction on site or close by that started at 8AM which would loud rumbling. They told us that if the towels or sheets got dirty that we will be charged full price for them. This place is the definition of Landlord Special, everything is painted over and looks like it needs work. The shower had no door so the bathroom floor would become a huge mess and they would say to just leave it because if you used their towel and it got dirty then you had to pay for it. We stayed for 5 nights and not once did we get room service or get it cleaned up. The garbage was never taken and wouldn’t get the bed done and wouldn’t even get toilet paper checked on. Even with having the “Fix Room” sign hanging on the door. There is no breakfast or meals onsite, no microwave and no parking. Luckily there was AC, Fridge and Tv.
Abisai, 5-night trip