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West Lake 254D Hotel & Residence

4.0 star property
Family-friendly aparthotel with outdoor pool, near West Lake

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for West Lake 254D Hotel & Residence

Executive Room, 2 Bedrooms | Lake view
Restaurant
Garden view
Lobby
Lobby sitting area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Separate bedrooms
  • Pool
  • Lounge area
  • Airport transfer
  • Gym
  • Parking available
Main amenities
  • 90 smoke-free apartments
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Free area shuttle
  • Fitness centre
  • Self parking
  • Children's pool
  • Room service
  • Babysitting
  • Children's club
  • Airport shuttle
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Kitchenette
The price is NZ$116
includes taxes & fees
31 Dec - 1 January 2025

Room options

Available filters for rooms
Showing 9 of 9 rooms

Deluxe Room, 1 Bedroom

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 54 sq m
  • Studio
  • 1 bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Studio

Premier Studio | Garden view

Premier Studio

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
Blackout curtains
  • 40 sq m
  • Studio
  • 1 bathroom
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Executive Room, 2 Bedrooms | Living area

Executive Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
2 bedrooms
  • 86.9 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | Balcony view

Premier Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
2 bedrooms
  • 95 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
2 bedrooms
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Studio

Executive Studio | Living area

Executive Studio

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
Blackout curtains
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 3 Bedrooms

Deluxe Room, 3 Bedrooms | In-room dining

Deluxe Room, 3 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
3 bedrooms
  • 92 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
3 bedrooms
  • 112 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Map
No 254d Thuy Khue Road, Hanoi, 10000

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Lotte Center Hanoi - 19 min walk - 1.7 km
  • Ho Chi Minh Mausoleum - 4 min drive - 3.2 km
  • Hoan Kiem Lake - 6 min drive - 4.4 km
  • Hanoi Old Town Night Market - 6 min drive - 5.1 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive
  • Hanoi Long Bien Station - 12 min drive
  • Hanoi Railway Station - 14 min drive
  • Ga Thuong Tin Station - 20 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bia Cường Hói 01 Trích Sài - ‬4 min walk
  • ‪Bonjour Cafe - ‬4 min walk
  • ‪Gạt tàn - ‬4 min walk
  • ‪Phở Hợp Thuỵ Khuê - ‬2 min walk
  • ‪Bia hơi Thu Hằng - ‬5 min walk

About this property

West Lake 254D Hotel & Residence

When you stay at West Lake 254D Hotel & Residence, you'll be within a 10-minute drive of West Lake and Hoan Kiem Lake. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. A fitness centre and a children's pool are other highlights, and apartments offer conveniences such as kitchenettes and washers/dryers.

Languages

English, Vietnamese

At a glance

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Children's club*

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (VND 70000 per night)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle

Family friendly

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kids' club (surcharge)

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Paper towels
  • Cookware/dishes/utensils
  • Free tea bags/instant coffee
  • Electric kettle
  • Rice cooker

Dining

  • 1 restaurant
  • Room service available

Bedrooms

  • Alarm clock
  • Bed sheets provided

Bathrooms

  • Combined shower/bath
  • Rainfall shower head
  • Soap
  • Dressing gowns
  • Slippers
  • Towels provided
  • Bidet
  • Free toiletries
  • Shampoo
  • Hairdryer

Living spaces

  • Living room
  • Sitting area

Entertainment

  • 32-inch LCD TV with cable/satellite service

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free bottled water

Location highlights

  • On the lake
  • Near the airport

Things to do

  • Fitness centre
  • Bike hire on site

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Window guards

General

  • 90 rooms
  • 8 floors
  • 1 building
  • Access via exterior cooridors

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 982000 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Parking

  • Self-parking costs VND 70000 per night

Policies

Host has indicated that there is a carbon monoxide detector on the property.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.

Also known as

Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
West Lake 254d & Hanoi
Somerset West Lake Hanoi
West Lake 254D Hotel & Residence Hanoi
West Lake 254D Hotel & Residence Aparthotel
West Lake 254D Hotel & Residence Aparthotel Hanoi

Frequently asked questions

Is there a pool at West Lake 254D Hotel & Residence?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at West Lake 254D Hotel & Residence?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at West Lake 254D Hotel & Residence?
Yes. Self-parking costs VND 70000 per night.
Is an airport shuttle service offered by West Lake 254D Hotel & Residence?
Yes, an airport shuttle is available. The charge is VND 982000 per vehicle one way.
What are the check-in and check-out times at West Lake 254D Hotel & Residence?
You can check in starting at 2 PM. Check-out time is noon.
What is there to do at West Lake 254D Hotel & Residence and nearby?
West Lake 254D Hotel & Residence has an outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near West Lake 254D Hotel & Residence?
Yes, there's an on-site restaurant.
Does West Lake 254D Hotel & Residence have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a microwave.
What's the area around West Lake 254D Hotel & Residence like?
West Lake 254D Hotel & Residence is a short 3-minute walk from West Lake and 17 minutes' walk from Embassy of Japan.

West Lake 254D Hotel & Residence Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Allocated the wrong rooms
Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A great size pool with large lake beside hotel. What you need is close by.
Alan Gordon, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Ponekham, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Always enjoy the staff, location and amenities
Robert, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Robert, 27-night trip
Verified Expedia guest review

10/10 Exceptional

Robert, 19-night trip
Verified Expedia guest review

8/10 Very good

Patricia Nora, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

10/10 Exceptional

Exceeds expections
The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Edward, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Antoinius Eduarda J, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

It was good service for the front counter girls.Helpful & understanding.Well done!The Japanese food at level 1 is good & cheap.We almost have every meal there.Will recommend friends & relatives to this hotel .
Ng, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

the suite was comfortable and spacious. the restaurant served good food. the hotel staff was friendly and knowledgeable
5-night trip
Verified Orbitz guest review

10/10 Exceptional

The staff were great and helpful. The rooms were clean and spacious
4-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

Service is not that good. Compliments is bad
Ho, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Staff professional and friendly. Door man/Security took care of extra luggage and did so with a smile on their faces.
Kay, 2-night business trip
Verified Expedia guest review

8/10 Very good

Room is clean and staff is very helpful
1-night family trip
Verified Expedia guest review

10/10 Exceptional

AWESOME stay
We loved out stay here, modern, clean and good location. Reception and securit staff were excellent giving great local advice and friendly welcomes.
John, 3-night romance trip
Verified Hotels.com guest review

6/10 Good

khongsak, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

I booked the executive studio with balcony and lake views. When i arrived the room had no balcony and no lake view. I went to reception and showed them the confirmation email from wotif, to which they replied their executive studios do not have balconies and wotif can write whatever they want about properties. I could change to a balcony room but it would cost extra. I argued back and forth, then went onto somersets direct website which also stated executive rooms have balcony and lake views. At this point they did move us into another room without additional charge. Breakfast was an additional $15 per person per day, and selection was tiny. Also, this hotel is in the middle of nowhere - you cant find breakfast or any sort of meal within walking distance, only coffee shops which do not serve food. We had to take a taxi in and out of old quarter each day (you can walk it in about an hour if you are up for it). Room was clean, no other issues.
Emma, 3-night romance trip
Verified Wotif guest review

2/10 Poor

Very old conditional Somerset, should avoid it. And is time for them to uplift the property.
CP, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Good !
Happy!
Ha A, 3-night trip with friends
Verified Hotels.com guest review