Royal Palm South Beach Miami, a Tribute Portfolio Resort, Miami Beach, United States of America

Brilliant

The only issue we had was we could not get clean towels when we requested it. Rooms were pretty clean. The hotel is nice also. I do want to say they need better security at night for people sneaking into the pool.

Leading up to our stay I tried to call the hotel dozens of times, sometimes as many as 7 times a day, with no answer. Once we arrived they didn’t care they didn’t answer the phone when I spoke to them. The ac didn’t work in our room, the people at the front desk didn’t care about that either. They were under staffed as well. There was no room service nor did they answer the hotel phone when you called from your room either. They hotel could be nice but because they are so understaff and have such horrible customer service it was not. They also promised amenities that were not available.

We saw others complaining about their invoices as we were checking in. Now we know what it was about! The day before we left, we found out that the refrigerator in the room has sensitizers that if you unload it to use it to cool your own beverages, you get charged. My daughter and I do not drink alcohol and did not eat or drink anything previously in the room.We even showed them the pictures of the items still in the frig! Before checking out, the hotel fixed our bill without those charges. After we left, the hotel added them back! Criminal! Over $180 and we did not eat or dring anything!

Bebs makes cracking noises like will fall apart. Unrested nights.

Only downgraded because Of service at the bar. Waiting 10 minutes and no one greeted me. But hotel otherwise was very professional. But was clean the partial ocean view was stunning. Would stay again. Also the facility was rare with outdoor pool and large area for lounging.

Lovely property, retro feel but extremely well maintained and brought into the modern age in all the critical ways (plumbing, amenities, etc) while keeping the 60s charm of the original property. Friendly service throughout - hotel, pool, beach, and bar. Beach umbrellas are an extra $20 (towels and chairs included in resort fee), but that is standard for this area and they are transparent about it. Overall a stellar experience.

My wife and I stayed here for a 3 night 4 days stay. Bed was comfortable, room was clean but not serviced well, we had to practically beg for toilet paper twice because they did not provide enough, doormen were great, pools were clean and in good shape, drinks were very average, location is fantastic and very very convenient. We were extremely annoyed by the DJ they had blaring music around the pool area from 8 am to 11 at night for the convention that was going on at the time. Beach was great but the service at beach was really bad. Took forever to get food at the beach. Gym area was good enough for basics. Overall would stay again if there was no blaring music. I would ask what kind of convention they might be having next time if I were to go back.

On your website, it said I was getting a guest room and balcony, I get to my room and I have nothing in there only a little room

Hotel location, staff and room were great