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All properties in La Cruz de Huanacaxtle, Nayarit, Mexico
All inclusive

Grand Matlali Hills Resort & Spa Natural Experiences

Upscale beach property with free beach shuttle, near Playa Bucerias

  • Free WiFi in lobby and free parking
From
NZ$287

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1 / 76Beach
6.8.Good.
  • Great service! However the best pools, the ones they advertise the most were closed and…

    Jan 15, 2021

  • The resort was beautiful, staff were accommodating. The downside is having to take a…

    Dec 26, 2020

See all 162 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 90 guestrooms
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 3 bars/lounges
  • Outdoor pool
  • Rooftop terrace

Feel at home

  • Children's pool
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • Playa Bucerias - 32 min walk
  • La Cruz Sunday Market - 28 min walk
  • Marina Riviera Nayarit at La Cruz - 33 min walk
  • La Cruz Square - 33 min walk
  • Nuevo Vallarta Beach - 6.8 mi / 11 km
  • Destiladeras Beach - 6.8 mi / 10.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Tropical View Junior Suite - All Inclusive
  • Ocean View Junior Suite - All Inclusive
  • Tropical View All Inclusive - Kids Free
  • Tropical View Junior Suite - European Plan
  • Master Suite con Piscina Vista al Mar

Location

  • Playa Bucerias - 32 min walk
  • La Cruz Sunday Market - 28 min walk
  • Marina Riviera Nayarit at La Cruz - 33 min walk

What’s around

Landmarks

  • Playa Bucerias - 32 min walk
  • La Cruz Sunday Market - 28 min walk
  • Marina Riviera Nayarit at La Cruz - 33 min walk
  • La Cruz Square - 33 min walk
  • Nuevo Vallarta Beach - 6.8 mi / 11 km
  • Destiladeras Beach - 6.8 mi / 10.9 km
  • Flamingos Golf Club - 5.4 mi / 8.7 km
  • Punta de Mita Sea Pool - 6.5 mi / 10.5 km
  • El Cora Crocodile Sanctuary - 8.8 mi / 14.1 km
  • Plaza Lago Real Shopping Center - 9.2 mi / 14.8 km
  • Paradise Plaza Shopping Center - 9.3 mi / 15 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 28 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Size

  • 90 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle*

Parking

  • Free secured, uncovered onsite self parking
  • Free secured, uncovered onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See small print for additional details or extra charges

At the property

Food and drink

  • 3 restaurants
  • 3 bars/lounges
  • Snack bar/deli
  • Beach bar
  • Barbecue grills

Things to do

  • Free beach shuttle
  • Beach sun loungers
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa tub
  • Golf lessons available nearby
  • Golfing nearby
  • Beach umbrellas
  • Beach towels

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet meals, snacks, and beverages included

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Restaruant Rodizzio - Onsite restaurant.

Restaurant Raixes - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open select days.

Beach Club Eva Mandarina - This beachfront family restaurant serves lunch only. Open daily.

Small print

Also known as

  • Grand Matlali Hills Spa All Inclusive
  • Grand Matlali Hills Resort Spa Natural Experiences
  • Grand Matlali Hills Spa

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Matlali Hills Resort & Spa Natural Experiences does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there are 3 onsite restaurants, featuring beachfront dining. Nearby restaurants include Frascati (2.2 mi), MEZZOGIORNO (2.7 mi), and Toscana Mia (2.7 mi).
  • Yes, an airport shuttle is available.
  • Grand Matlali Hills Resort & Spa Natural Experiences has 3 bars, an outdoor pool, and a spa tub, as well as a fitness center, a picnic area, and a garden.
6.8.Good.
  • 8.0.Very good

    The hotel check-in staff were more interested in trying to sale time shares than anything else. There were times when no one answered the phone to have transportation to the lobby. The pool snack bar staff were the best staff on the place! Leo, Luis and Ruben were great!

    7 night trip, Nov 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The hospitality was amazing ... the workers were really nice and professional. Food was good, drinks good, overall excellent. Definitely this is my go to spot! Gracias por todo ❤️

    Raisanseedjang, 4 night family trip, Oct 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    naz place

    Villas are great , sraff are friendly

    Theresa R, 2 night trip with friends, Aug 24, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    I loved the relaxing vibe and the views were gorgeous.The staff was very kind and the room was beautiful. Unfortunately we had no hot water the few days we stayed there. At breakfast when we ate there were a bunch of ants crawling all over One section of the food which ruins the appetite. Also the transportation at times would take up to 30 minutes and I realize that’s not the drivers faults and they’re busy but maybe adding a couple more busses in the future might help? Or more golf carts? We ended up switching hotels unfortunately but thank you to the staff who was so kind during our stay!

    Ashley, 6 night romance trip, Aug 23, 2020

    Verified Expedia guest review

  • 6.0.Good

    Nice and quiet tucked away from the city over the hills.

    Eddie, 1 night family trip, Aug 22, 2020

    Verified Travelocity guest review

  • 6.0.Good

    The place is nice, they forget to add us at list for dinner next day and we have to wait until they have available because it is by reservation also please do not lie to customers about a breakfast for 90 minutes with someone that will explain better about packaged for next vacaciones tell the thru you use our time and money than we already pay trying to sell us a contract for according to your agents membership but is not working like that and when you tell them it is time to go they get mad because you're not buying the house even when you put clear at the beginning that you want only informacion besides that they make spent 3 hrs some people 5hrs

    Irma, 2 night family trip, Jun 25, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Wish we experienced it

    We were not able to locate the hotel which was disappointing I’m sure it is a great experience for some.

    Darlene, 1 night trip, Jun 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fun in Mexico

    It was amazing

    Robert, 2 night trip, Mar 3, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The resort is beautiful. Our room was gorgeous. The view was amazing. We saw lots of birds. The pools were amazing. The staff was amazing. Lots of staff to mention- Roberto, Gustavo, both of the Jesus’! The shuttle to the beach resort was timely and easy to catch! The things I wish they had- a schedule for sinners so that you can plan your meals. Not all restaurants were open every night. We ate Italian 2x because that’s all they had. I also wish they had a lobby bar- would be nice to have a drink while waiting for a shuttle or a cab. I’d also like to see a gift shop- for some snacks or Tanning supplies, or Tylenol. Overall, I think this resort is beautiful with beautiful pools, friendly staff, and amazing views.

    Melissa, 6 night trip with friends, Feb 20, 2020

    Verified Expedia guest review

  • 6.0.Good

    They need to work on the service

    Marcos, 1 night business trip, Feb 19, 2020

    Verified Hotels.com guest review

See all 162 reviews