Santuario Las Escaleras

Photo gallery for Santuario Las Escaleras

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Honeymoon Suite | Balcony
Owner Suite | Balcony
Presidential Suite, 2 Bedrooms | Room
Owner Suite | Room

Overview of Santuario Las Escaleras

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Santuario Las Escaleras

3.0 star property
City-center De La Merced hotel with restaurant

8.6/10 Fabulous

174 verified guest reviews

Property highlights

  • Free breakfast
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Laundry facilities
  • Spa
Isauro Rossete 4, Barrio La Merced, San Cristobal de las Casas, CHIS, 29240
Main amenities
  • Daily housekeeping
  • Restaurant
  • Spa services
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Garden
  • Library
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Wedding services
For families
  • Second bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In De La Merced
  • San Cristobal de las Casas Cathedral - 1 min drive

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive
  • Airport shuttle (surcharge)

About this property

Santuario Las Escaleras

3-star hotel in the heart of De La Merced
Free continental breakfast, a roundtrip airport shuttle, and a terrace are just a few of the amenities provided at Santuario Las Escaleras. Treat yourself to spa services, such as a body scrub, aromatherapy, or a massage. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a library.
You'll also find perks like:
  • A 24-hour front desk, a TV in the lobby, and luggage storage
  • Smoke-free premises, wedding services, and concierge services
  • Multilingual staff and tour/ticket assistance
  • Guest reviews speak highly of the breakfast
Room features
All guestrooms at Santuario Las Escaleras offer comforts such as bathrobes, in addition to amenities like free WiFi. Guests reviews give good marks for the comfortable rooms at the property.
More conveniences in all rooms include:
  • 2 bathrooms with free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Daily housekeeping and phones


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms


  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking


  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM
  • Restaurant


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Spa services


  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • 2 bathrooms
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 189 per vehicle (roundtrip)

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Also known as

Las Escaleras
Las Escaleras Hotel San Cristobal de las Casas
Las Escaleras San Cristobal de las Casas
Santuario Las Esclaeras
Las Escaleras by Inmense
Santuario Las Escaleras Hotel
Santuario Las Escaleras San Cristobal de las Casas
Santuario Las Escaleras Hotel San Cristobal de las Casas

Frequently asked questions

Does Santuario Las Escaleras offer free cancellation for a full refund?
Yes, Santuario Las Escaleras does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Santuario Las Escaleras?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Santuario Las Escaleras on 28 October 2022 start from NZ$143, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Santuario Las Escaleras?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Santuario Las Escaleras?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Santuario Las Escaleras?
Sorry, there's no onsite parking at Santuario Las Escaleras.
Is airport shuttle service offered by Santuario Las Escaleras?
Yes, an airport shuttle is available. The charge is USD 189 per vehicle roundtrip.
What are the check-in and check-out times at Santuario Las Escaleras?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Santuario Las Escaleras and nearby?
Santuario Las Escaleras has spa services and a garden.
Are there restaurants at or near Santuario Las Escaleras?
Yes, there's an onsite restaurant. Nearby restaurants include Namandí cafe & crepas (3-min walk), Te Quiero Verde (3-min walk), and 500 Noches (4-min walk).
What's the area around Santuario Las Escaleras like?
Santuario Las Escaleras is in De La Merced, a short 2-minute walk from Amber Museum of Chiapas and 4 minutes' walk from Regional Costume Museum.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Great staff and hotel was safe.
4-night trip
Verified guest review

10/10 Exceptional

Great location and service. Friendly staff. Can be a bit damp in the month of July. Otherwise, the rooms have plenty of blankets for warmth.
5-night trip
Verified guest review

8/10 Very good

Anna, 1-night trip
Verified guest review

8/10 Very good

Great place
We sure enjoyed our stay. It was a friendly welcome and they assisted us with our bags to our room. Real attention to detail is a highlight at this hotel. Flowers in the room, a nice greeting on the TV screen, a warm welcoming letter. The restaurant had good food, service and the staff was always helpful. We slept in a big comfortable bed in a nice peaceful environment. It was all good. We wouldn't hesitate for one minute to return there.
Balcony vies
Great bedroom
Corinne, 4-night trip
Verified guest review

10/10 Exceptional

Iris and the staff is really nice and make you feel welcome and at home! I really enjoyed the upgrade, the amenities, but specially their warm and kind service!
Julio, 2-night romance trip
Verified Expedia guest review

6/10 Good

Hotel workout
No phone no heat and miles of stairs
clarke, 4-night business trip
Verified guest review

10/10 Exceptional

It was great close to everything easy walking around and a very friendly staff.....
Graciela, 2-night trip with friends
Verified guest review

10/10 Exceptional

Esteban, 2-night trip
Verified guest review

4/10 Fair

Rude Host!!!
The gentleman who assisted us during our check-in process was extremely rude and harsh. Was bothered when we asked for extra towels. Loved the hotel! Hated his service!
Elizabeth, 1-night family trip
Verified guest review

10/10 Exceptional

Very nice and comfortable hotel. Great customer service
Maria, 3-night trip with friends
Verified guest review