There was a dead bed bug found in the extra set of towels that l was given. No bathtub in this hotel only showers, empty bottles in shower, told a microwave & refrigerator available in room, not, had to call front desk & ask where everything was, amenities that were listed & guaranteed. They sent up a small refrigerator & small microwave on top of an old pallet cart & just put it at the foot of the bed, plugged it in the wall, just sitting out in the middle of the room, no designated area. The whole 5th floor was awakened around two am with screaming, cussing, yelling, fighting, actual physical abuse & violence. It was horrific & very scary. We kept calling downstairs, no one would answer the phones. Finally l called on an outside line, the reservation #, a young girl answered & l told her she needed to come up immediately, take care of the situation or l was calling the police, (l should have just done that). Also there were multiple lines ringing in the background. This went on until well after 4am. The young girl just went to the room with the violent man & told him it was a warning, he was all cry baby, so sorry. He also had been seen earlier slapping the woman across the face. That was it! Nothing! Crazy! Then asked to talk to a manager & simply told management had their own number, no one was back there but could leave a message & someone would call me back on Monday. No call! Nothing! Horrible! I booked the weekend for rest, relaxation.
Very upsetting & unpleasant!