Destination
Guests
All properties in Mackay (and vicinity), Queensland, Australia

Rydges Mackay Suites

4-star hotel in Mackay with indoor pool and restaurant

  • Free WiFi and free parking
From
NZ$172

Image gallery

  • Deluxe Spa Suite - City View
  • Deluxe Spa Suite - City View
  • Indoor Pool
  • One Bedroom Suite - Living Area
  • Deluxe Spa Suite - City View
Deluxe Spa Suite - City View. Image 1 of 44.
1 / 44Deluxe Spa Suite - City View
9 Gregory Street, Mackay (and vicinity), 4740, QLD, Australia
8.0.Very good.
  • Great location very spacious and clean room Definitely will book again if in area

    Apr 29, 2021

  • The staff were very friendly and happy to help with our questions. Overall great place to…

    Apr 22, 2021

See all 244 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Walkable
Convenient
Easy parking
Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 90 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center

For families

  • Refrigerator
  • Connecting/adjoining rooms available
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Heart of Mackay
  • Artspace Mackay - 3 min walk
  • Mackay Enertainment and Convention Centre - 7 min walk
  • Jubilee Park - 7 min walk
  • Bluewater Lagoon - 10 min walk
  • Queens Park Orchid House - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Studio King
  • Deluxe Spa Suite
  • One Bedroom Suite
  • Family Room
  • One Bedroom Twin Suite
  • Deluxe Two Bedroom Suite

Location

9 Gregory Street, Mackay (and vicinity), 4740, QLD, Australia
  • Heart of Mackay
  • Artspace Mackay - 3 min walk
  • Mackay Enertainment and Convention Centre - 7 min walk

What’s around

Landmarks

  • Heart of Mackay
  • Artspace Mackay - 3 min walk
  • Mackay Enertainment and Convention Centre - 7 min walk
  • Jubilee Park - 7 min walk
  • Bluewater Lagoon - 10 min walk
  • Queens Park Orchid House - 11 min walk
  • Caneland Central - 12 min walk
  • Harrup Park - 27 min walk
  • Town Beach - 36 min walk
  • Far Beach - 41 min walk
  • Mackay Base Hospital - 2.4 mi / 3.8 km

Getting around

  • Mackay, QLD (MKY) - 11 min drive
  • Mackay Station - 9 min drive
  • Nabilla Station - 20 min drive
  • Mapalo Station - 25 min drive

At a glance

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-5:30 AM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Fitness facilities

Working away

  • 24-hour business center
  • Number of meeting rooms - 4
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Elevator
  • ATM/banking
  • Designated smoking areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Moss on Wood - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Moss on Wood Bar - This bar serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Small print

Also known as

  • Grande Mackay Suites
  • Rydges Mackay Suites Hotel
  • Rydges Mackay Suites Mackay
  • Rydges Mackay Suites Hotel Mackay
  • Grande Suites Mackay
  • Mackay Grande
  • Rydges Mackay Suites Hotel
  • Mackay Grande Suites Hotel
  • Mackay Suites
  • Mackay Grande Hotel Mackay
  • Rydges Suites Hotel
  • Rydges Suites

Optional extras

Credit card charges are subject to an extra charge of 1.08 percent

Breakfast costs between AUD 12.00 and AUD 24.90 per person (approximately)

Policies

The 2 person rate for guests booking a "One Bedroom Suite" or "Deluxe Spa Suite" includes access to the king-sized bed only. A guest may use the sofa bed for an additional charge. When booking for 3 or 4 guests, use of the sofa bed is included in the rate at booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 10:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: AUD 100.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Rydges Mackay Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - 5:30 AM. Check-out time is 11:00 AM. Contactless check-out is available.
  • Yes, Moss on Wood offers local and international cuisine. Nearby restaurants include Burp.eat.drink (3-min walk), Kevin's Place (3-min walk), and Cool Mango Salad Bar (4-min walk).
  • Rydges Mackay Suites has an indoor pool and a fitness center.
8.0.Very good.
  • 6.0.Good

    Needs updating

    Good location but the room and furniture are looking tired and worn, washing machine and dishwasher weren't working. No extra blankets or towels.

    Catherine, 2 night trip, Apr 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Big yellow stain on the quilt in the main room, couldn't be missed.

    Ben, 1 night family trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Small Clean Room - Perfect for One Night

    The room was clean and comfortable, it was only for one night so we didn’t need much room/space.

    Catherine, 1 night trip, Mar 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Exactly what I'd expect from a major hotel chain

    Stayed in one of the spa suites. Everything I'd expect from a 4 star or better hotel. Handy to dining with "Eat Street" literally out the back door. Only criticism would be very limited off street parking.

    Raymond, 1 night trip, Mar 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location, beds were a bit hard room service food was tasty but arrived cold

    1 night business trip, Mar 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    My partner and myself had a wonderful view from our room on level 6 and our breakfast coffees was delicious also we decided we will definitely come back to stay again

    1 night romance trip, Feb 18, 2021

    Verified Wotif guest review

  • 6.0.Good

    The location is great and the room is perfect for what we needed. Asked for an early check in over the phone and were told it would be ready for 1-1.30 to then have to wait around when we had plans.

    1 night trip with friends, Jan 15, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    Very happy with the stay ... Reception staff went above and beyond and very professional to deal with. A credit to the motel.

    JOHN, 1 night business trip, Jan 8, 2021

    Verified Wotif guest review

  • 2.0.Poor

    Check in was a nightmare. I asked for 2 single beds got 1 bed returned to reception she tried to tell us they rang and confirmed, they didn't ring at all. We where given a second and got there and the room had been lived in so we returned to reception again. 3rd time lucky but had to return to reception after getting in the lift and room cards had to be recharged. Reception lady was getting angry at us? Anyway i don't recommend this place at all.

    1 night trip with friends, Jan 1, 2021

    Verified Wotif guest review

  • 2.0.Poor

    Disappointing stay at Rydges

    We booked this place looking at the pics online. The room we stayed in was not up to standards and looked nothing like the pics. Our view was the back of a dirty building, carpet was stained, sofa was broken, an alarm was beeping all night & the aircon barely worked. Very disappointed with the quality of the room and would not recommend this to anyone if you are looking to stay somewhere nice for the night.

    Jordayna, 2 night family trip, Dec 31, 2020

    Verified Hotels.com guest review

See all 244 reviews