2/10 Poor
13 November 2024
Double Charged 1315.08 from my booking
The Lack of Customer Service at Red Roof Inn from the People at the Hotel in Hendersonville N.C.to the Customer Service People,Up To and Including Senior Executives is by far the Worst I have Ever Experienced..They Truly Put the Customer Last.Their Outlook is The Customer is Always Wrong.
‘There is Nothing We Can Do’ is their Preferred Answer.
I was Double Charged for a 12 day stay. (Over$1300.00)
They Collected the Money at the Hotel. Now they say that can Not happen. I have the Proof from my bank that they Were Paid.
They Refuse to Check or acknowledge their Deposits or their Monthly Profit and Loss Statements.They would see the Overage at that point. My Bank has Opened a Dispute. I have Written the Better Business Bureau. My next step is to include My Attorney in the Conversation..
clearly their CEO Zack Gharib has a Business Model that does NOT include Outstanding Customer Service.
This Outlook will not serve the company well. In such a Competitive Business Environment the only way to increase your market share is to Appreciate Your Customer and Win them to Your Location..
Red Roof Inn Hendersonville, NC has caused ALL Red Roof Inns to Lose This Customer and All of their Networks.
Nicole
Nicole, 13-night business trip
Verified Hotels.com guest review