2/10 Poor
6 August 2024
We booked the family room and mistakingly put 2 people down. Owner argued that we could only have 2 people - no compassion as we had travelled to Waharoa for a tangihanga (funeral) - owner demanded we pay extra despite paying over $300 - we told owner we would never have booked a family room for 2 people only. It was a genuine mistake - owner showed no compassion or understanding of our situation. We had travelled over 6 hours to get to the tangihanga. Totally unhelpful especially when we were already stessed and sad.
Tracey
Tracey, 2-night trip
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