Ambassador at Grand Velas All Inclusive, nestled near Tres Rios Ecopark, is a haven of relaxation with 3 swim-up bars and beachfront dining. Unwind on the white sand beach or indulge in rejuvenating treatments at SE Spa. With free in-room WiFi and multiple pools to choose from, this luxury all-inclusive hotel offers endless options for recreation and relaxation.
VIP Access
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Connecting rooms available
Pool
Bar
Free parking
Air conditioning
Laundry facilities
Main amenities (12)
Daily housekeeping
On the beach
8 restaurants and 2 beach bars
3 poolside bars and 6 bars/lounges
3 swim-up bars
Full-service spa
3 outdoor pools and indoor pool
4 hot tubs
Free children's club
Free supervised childcare
Free beach shuttle
Fitness centre
For families (6)
Babysitting (surcharge)
Children's pool
Children's club (free)
Connecting/adjoining rooms available
Private bathroom
Separate bath and shower
The current price is NZ$2,373
NZ$2,373
includes taxes & fees
7 Apr - 8 Apr
Room options
Available filters for rooms
Showing 3 of 3 rooms
View all photos for Ambassador Two Bedrooms Family Suite Ocean View
Ambassador Two Bedrooms Family Suite Ocean View
Highlights
Patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
236 sq m
Ocean view
Sleeps 7
1 King Bed and 2 Queen Beds
View all photos for Ambassador Suite Ocean View
Ambassador Suite Ocean View
Highlights
Patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
118 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Queen Beds
View all photos for Ambassador Pool Suite Ocean View
El Camaleón Mayakoba Golf Course - 8 min drive - 3.2 km
Gran Coyote Golf - 9 min drive - 5.3 km
Tres Rios Ecopark - 13 min drive - 6.8 km
Playa del Carmen Main Beach - 17 min drive - 9.6 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
Tulum Intl. Airport (TQO) - 100 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.9 miles/20.7 km
Area shuttle (surcharge)
Free beach shuttle
Restaurants
Amaranto - 13 min drive
Alberca - Pool - 12 min drive
Privilege Lounge - 13 min drive
Piano Bar - 14 min drive
Restaurante Hacienda - 11 min drive
About this property
Ambassador at Grand Velas All Inclusive
At Ambassador at Grand Velas All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Chaka, one of 8 restaurants, serves Regional cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 beach bars, a free kid's club and a fitness centre.
All-inclusive
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Languages
English, Portuguese, Spanish
At a glance
Hotel size
195 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Free supervised childcare
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
On-site parking is limited
On-site parking includes off-street options
Off-site
Area shuttle*
Free beach shuttle
Other information
Designated smoking areas
Property amenities
Food and drink
8 restaurants
6 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
Private dining
Private picnics
Free daily reception
24-hour room service
Snack bar/deli
Travelling with children
Free children's club
Children's pool
Mini golf
Free supervised childcare/activities
Children's games
Toys
What to do
On the beach
Free beach shuttle
Beach yoga
Fitness classes
Pilates classes
Beach volleyball
Ecotours
Mini golf
Hiking/biking trails
Kayaking
Shopping
Pool table
Free use of nearby fitness centre
Cave exploring nearby
Parasailing nearby
Scuba-diving nearby
Skydiving nearby
Zip-lining nearby
Working away
Business centre
Meeting rooms
Computer station
Conference centre (91548 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free food/drink shopping service
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach cabanas
Free beach shuttle
Free bike hire
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages
Facilities
Built in 2008
ATM/banking
Garden
Picnic area
Terrace
Fitness centre
Adjacent to a golf course
3 outdoor pools
An indoor pool
Arcade/games room
Full-service spa
4 hot tubs
Sauna
Steam room
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Room amenities
Be entertained
IPod docking station
Flat-screen television
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Free stocked minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
Pillow-top mattress
What to enjoy
Furnished balcony/patio
Separate sitting area
Freshen up
Private bathroom
Jetted
Separate bath and shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Access via exterior corridors
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, SE Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.
Dining
Chaka – Overlooking the garden, this family restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Cocina de Autor – This beachfront fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Fees & policies
Optional extras
Local area shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late checkout can be arranged for an extra charge of USD 75 (subject to availability)
Children & extra beds
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Ambassador Grand Velas All Inclusive Playa del Carmen
Ambassador Grand Velas All Inclusive
Ambassador Grand Velas Playa del Carmen
Ambassador Grand Velas
Ambassador Grand Velas All Inclusive All-inclusive property
Ambassador Velas Inclusive in
Ambassador At Velas Inclusive
Ambassador at Grand Velas All Inclusive Hotel
Ambassador at Grand Velas All Inclusive Playa del Carmen
Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen
Frequently asked questions
Does Ambassador at Grand Velas All Inclusive offer free cancellation for a full refund?
Yes, Ambassador at Grand Velas All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ambassador at Grand Velas All Inclusive?
Yes, there are 3 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Ambassador at Grand Velas All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Ambassador at Grand Velas All Inclusive?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Ambassador at Grand Velas All Inclusive?
Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 75 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Ambassador at Grand Velas All Inclusive?
No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.
What is there to do at Ambassador at Grand Velas All Inclusive and nearby?
Have fun with on-site activities such as kayaking, volleyball and beach yoga. Additional recreation on-site includes fitness classes, ecotours and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 4 hot tubs. Ambassador at Grand Velas All Inclusive also has 3 swim-up bars, 3 poolside bars and a sauna, as well as a steam room, an arcade and a picnic area.
Are there restaurants at or near Ambassador at Grand Velas All Inclusive?
Yes, there are 8 on-site restaurants, featuring al fresco dining, Regional cuisine and garden views.
Does Ambassador at Grand Velas All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Ambassador at Grand Velas All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Ambassador at Grand Velas All Inclusive like?
Ambassador at Grand Velas All Inclusive puts you in the heart of Playa del Carmen. Popular attractions include Quinta Avenida, which is 14 minutes away by car.
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Ambassador at Grand Velas All Inclusive Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
9.8/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
30 November 2024
Best all inclusive in Riviera Maya! A true 5 star experience
Hamza
Hamza, 7-night trip
10/10 Exceptional
5 June 2023
Service
mehul
mehul, 5-night trip
10/10 Exceptional
16 February 2025
Todo estuvo muy agradable, las comidas exquisitas y todo, pero lo malo es que no hubo comunicación por parte de el área de alimentos para decirnos que también había alimentos para bebés, nos dimos cuenta al final de la estadía que había menús para niños, dependiendo de los meses y años que tuvieran
Fabiola
Fabiola, 4-night trip
10/10 Exceptional
21 January 2025
Best Resort I have been to.
Josh
Josh, 7-night trip
10/10 Exceptional
30 January 2024
Excelente hotel
Todo el personal muy amable
Los califico 10
Todo está allí
Playa
Comida
amables
luis
luis, 4-night trip
2/10 Poor
18 March 2023
KAVEH
KAVEH, 5-night trip
10/10 Exceptional
13 February 2022
Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Leanne
Leanne, 5-night trip
10/10 Exceptional
6 January 2022
It’s was great
Vardan
Vardan, 7-night trip
10/10 Exceptional
11 September 2021
excellent service
raul
raul, 2-night trip
10/10 Exceptional
10 September 2021
Second time in this wonderful hotel.
Family friendly. Like a paradise.
claudia V
claudia V, 3-night trip
10/10 Exceptional
18 August 2020
The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Lauren
Lauren, 4-night trip
2/10 Poor
18 March 2020
Verified traveller
5-night trip
10/10 Exceptional
16 August 2019
Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atención del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimió a sus compañeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa.
Verified traveller
7-night trip
10/10 Exceptional
13 August 2019
The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
Verified traveller
4-night trip
4/10 Fair
11 August 2019
Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Andres
Andres, 5-night trip
10/10 Exceptional
5 August 2019
El mejor
Excelente
Verified traveller
6-night trip
10/10 Exceptional
13 June 2019
Verified traveller
6-night trip
6/10 Good
27 May 2019
unico el servicio y la limpieza. no me gusto los restaurantes de la noche excepto Frida.
Roberto
Roberto, 4-night trip
10/10 Exceptional
21 April 2019
We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!
Mmm
Mmm, 7-night trip
10/10 Exceptional
19 August 2018
Miguel
Miguel, 6-night trip
10/10 Exceptional
12 April 2018
Great but need to work on kid friendliness
This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing.
Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
morgan
morgan , 6-night trip
10/10 Exceptional
2 April 2018
The Best of the Best in service!
If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!
Juan
Juan, 7-night trip
10/10 Exceptional
1 April 2018
Otroligt fint och välskött Hotel
Väldigt god mat och bra service
Stranden var det enda negativa samt att det ej fanns skötbord på herrtoan
Martin
Martin, 7-night trip
This review was submitted before 2018 and has not been verified.
10/10 Exceptional
6 November 2017
Paradise
Realmente increíble. Todo el personal trabaja para satisfacer tus necesidades.
Increíble
Verified traveller
2-night trip
This review was submitted before 2018 and has not been verified.
8/10 Very good
6 August 2017
Great hotel and service,but beach Is not the best.
This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!