2/10 Poor
28 October 2024
I recently had an extremely disappointing experience with Hotel Luise Mannheim. I booked a stay expecting a comfortable visit, but upon arrival, I quickly discovered that the heating system wasn’t working. This was a serious issue given the weather, so I raised my concern with the hotel staff, who eventually suggested that I leave, assuring me I would receive a full refund.
Unfortunately, despite their promise, I still haven’t received my refund. I’ve contacted the hotel multiple times and even visited in person, but each time I’m met with a new excuse. This lack of accountability and customer service is truly frustrating, especially after being asked to leave due to their facilities not being in working order.
I hope sharing my experience helps others make informed choices when booking.
Baraa
Baraa, 1-night trip
Verified Expedia guest review