For $400+ minimum AUD a night at this 5 star hotel, details should be perfect. There were 3 of us on my booking but there were only 2 towels in our room. The phone in the room didn’t work as well so couldn’t call for more towels or room service. No one gave us the tour of our hotel, to show us where all the facilities are. We weren’t even advised if we had wifi in our room or laundry options. I’ve stayed at quite a few nice hotels in Samoa & this has to be my least favourite. Service should be the best thing about any hotel, especially a 5 star hotel. We got put in a room all the way in back near an industrial site which gave off 3 star motel vibes. Our rooms are only accessible by stairs as well, no elevator.