On the shores of Cancun, Moon Palace The Grand Cancun - All-inclusive offers a luxurious getaway with 27 holes of golf, a marina, and private beach. Unwind in the steam room or indulge in spa treatments like aromatherapy and massages; enjoy breakfast at one of 12 on-site restaurants or grab a drink at one of 5 swim-up bars.
VIP Access
Reviews
8.48.4 out of 10
Very good
Popular amenities
Bar
Free parking
Laundry facilities
Main amenities (12)
Daily housekeeping
On a private beach
Marina
Golf course
12 restaurants and 9 bars/lounges
5 swim-up bars
9 outdoor pools and lazy river
Free water park
Nightclub
Rooftop terrace
Free children's club
Free supervised childcare
Feel at home (6)
Supervised childcare (free)
Children's pool
Children's club (free)
Playground on-site
Private hot tub
Premium TV channels
The current price is NZ$1,113
NZ$1,113
includes taxes & fees
6 May - 7 May
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Grand Swim Up Suite Garden View
Grand Swim Up Suite Garden View
Highlights
Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
79 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Grand Deluxe Garden View
Grand Deluxe Garden View
Highlights
Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
77 sq m
Sleeps 4
1 King Bed OR 2 Double Beds
View all photos for Grand Family Suite Garden View
Grand Family Suite Garden View
Highlights
Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
154 sq m
Sleeps 6
1 King Bed and 2 Double Beds
View all photos for Grand Presidential Suite
Grand Presidential Suite
Highlights
Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
232 sq m
Sleeps 6
1 King Bed and 2 Double Beds
View all photos for Grand Honeymoon Suite - King Size Bed
Grand Honeymoon Suite - King Size Bed
Highlights
Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
77 sq m
Sleeps 2
1 King Bed
View all photos for Grand Governor Suite - King Size Bed
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
What's nearby
Moon Palace Golf Club - 3 min drive - 2.1 km
Xoximilco - 6 min drive - 4.9 km
El Tinto Golf Course - 6 min drive - 5.4 km
Ventura Park Cancun - 12 min drive - 12.1 km
Riviera Cancun Golf Resort - 18 min drive - 14.0 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive
Airport shuttle (surcharge)
Restaurants
Lobby Bar - 18 min walk
Grand Lobby Bar
Grand Central Buffet - 8 min walk
Momo teppanyaki Resturant - 4 min drive
The Grill - 11 min walk
About this property
Moon Palace The Grand Cancun - All-inclusive
Placing you within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Moon Palace The Grand Cancun - All-inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and beachside drinks. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, aromatherapy and hydrotherapy. JC Steakhouse, one of 12 restaurants, serves dinner. Other highlights at this luxurious property include 5 swim-up bars, a golf course and a marina. Fellow travellers love the pool and helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Languages
English, Spanish
At a glance
Hotel size
1304 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free supervised childcare
Free children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
Free full breakfast
12 restaurants
9 bars/lounges
5 swim-up bars
Beach bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Travelling with children
Free children's club
Free water park access
Children's pool
Mini golf
Lazy river
Bowling alley
Playground
Free supervised childcare/activities
Trampoline
Children's games
Toys
What to do
On a private beach
Free beach club
Fitness classes
Pilates classes
Yoga classes
Basketball
Bowling alley
Ecotours
Mini golf
Hiking/biking trails
Evening entertainment
Shopping
Pool table
Air hockey
Hiking/biking trails nearby
Horse riding nearby
Working away
10 meeting rooms
Computer station
Conference space (32630 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Free beach cabanas
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
9 buildings/towers
Built in 2017
ATM/banking
Rooftop terrace
Garden
Fitness centre
Golf course on-site
9 outdoor pools
Free water park
Arcade/games room
Spa services
Lazy river
Marina
Nightclub
4 outdoor tennis courts
Steam room
Water slide
Lockers available
Banquet hall
Reception hall
Outdoor furniture
Art Deco architecture
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path to lift
Accessible airport shuttle
Handrails in hallways
Handrails in stairwells
Visual fire alarm
Step-free path to entrance
Room amenities
Be entertained
MP3 docking station
42-inch Smart TV
Premium cable channels
Home comfort
Air conditioning
Free stocked minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Pillow menu
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
What to enjoy
Private indoor hot tub
Furnished balcony
Freshen up
Rainfall shower heads
Shower only
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Free international and long-distance calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Dining
JC Steakhouse – This steakhouse only serves dinner. Reservations are required.
Tavola – This family restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia – This diner specialises in Mexican cuisine and only serves dinner. Open daily.
Habibi - Lebanese Cuisine – This family restaurant serves breakfast, lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of USD 26 per person (return)
Children & extra beds
In-room babysitting is available for an extra charge
Airport shuttle service for children up to age 17 costs USD 26 (return)
Policies
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Also known as
Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun
Frequently asked questions
Does Moon Palace The Grand Cancun - All-inclusive offer free cancellation for a full refund?
Yes, Moon Palace The Grand Cancun - All-inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Moon Palace The Grand Cancun - All-inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace The Grand Cancun - All-inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Moon Palace The Grand Cancun - All-inclusive?
Yes, an airport shuttle is available. The charge is USD 26 per person return.
What are the check-in and check-out times at Moon Palace The Grand Cancun - All-inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Moon Palace The Grand Cancun - All-inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are both nearby.
What is there to do at Moon Palace The Grand Cancun - All-inclusive and nearby?
Have fun with on-site activities such as hiking, and practise your swing at the golf course. Additional recreation on-site includes fitness classes, basketball and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the all-inclusive property's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All-inclusive also has a private beach, a lazy river and a steam room, as well as private indoor hot tubs, an arcade and a garden.
Are there restaurants at or near Moon Palace The Grand Cancun - All-inclusive?
Yes, there are 12 on-site restaurants, featuring Italian cuisine.
Does Moon Palace The Grand Cancun - All-inclusive have rooms with private hot tubs?
Yes, each room has a indoor private hot tub.
Does Moon Palace The Grand Cancun - All-inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Moon Palace The Grand Cancun - All-inclusive like?
Moon Palace The Grand Cancun - All-inclusive is a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes' walk from Arrecife de Puerto Morelos National Park.
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Moon Palace The Grand Cancun - All-inclusive Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
9.0/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
27 December 2024
Very clean hotel and excellent food options,
mehdi
mehdi, 6-night trip
10/10 Exceptional
22 February 2025
Great Family Resort
Amazing Stay with Family!
Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one.
Many restaurants choices at The Grand and nearby hotels to choose from.
Kids had multiple swimming pools to choose.
All in all a great family spot!
Vikram
Vikram, 5-night trip
8/10 Very good
28 December 2024
It’s a great family resort.
Rola
Rola, 6-night trip
10/10 Exceptional
26 December 2024
Good resort and services
JAEHYUK
JAEHYUK, 4-night trip
10/10 Exceptional
17 January 2025
What perfect resort I visited.
Highly recommended.
JAEWOON
JAEWOON, 4-night trip
10/10 Exceptional
17 December 2024
We love coming to the grand, every time we visit we have the best time!
Abigail
Abigail, 2-night trip
10/10 Exceptional
6 December 2024
awesome hotel
mengjiao
mengjiao, 5-night trip
10/10 Exceptional
22 December 2024
Overall it was a very good trip
Weixi
Weixi, 7-night trip
10/10 Exceptional
28 December 2024
It’s a great place for families. So many options of food and very tasty. Kids had so much fun.
Jiachen
Jiachen, 5-night trip
10/10 Exceptional
30 November 2024
Absolutely best all inclusive resort I have ever been to
Kumait
Kumait, 5-night trip
10/10 Exceptional
19 November 2024
This resort is really nice for families with kids, water park and the shows are our favorite
Yapeng
Yapeng, 7-night trip
10/10 Exceptional
4 December 2024
Is a family place , is like a home
Ernesto
Ernesto, 4-night trip
10/10 Exceptional
13 October 2024
We loved how friendly and accommodating the staff was.
Swari Pradyuman
Swari Pradyuman, 4-night trip
10/10 Exceptional
14 November 2024
We’ve been there before and will be back. Amazing resort.
Decent experience, very salesy and try to sell you their membership and other “coupons for future trips” the entire time.
Zohaib
Zohaib, 10-night trip
10/10 Exceptional
6 January 2025
We stayed at the Grand and loved it. It did not feel overly crowded except at the main buffet during peak time. Service in some ala carte restaurants was not great but we made due.
Daniel
Daniel, 5-night trip
10/10 Exceptional
18 December 2024
We are just back from an awesome 5N/6D trip to the Moon Palace The Grand. It’s a great place for families with kids. Our 12y old boy enjoyed the water park and our 4y old girl enjoyed the playroom. The dining options were great. The transportation within the resort is an added benefit. The entire property is a world within itself.
Praneeth Venkata
Praneeth Venkata, 5-night trip
10/10 Exceptional
20 October 2024
Great property
Medford
Medford, 3-night trip
10/10 Exceptional
6 January 2025
3rd time here in 3 years at The Moon Palace The Grand. My family come every Christmas vacation. Our family loves the flow master surf machine. There is also a second one at the other lobby. Rooms are large. Very busy time of year..
Jeffery
Jeffery, 9-night trip
10/10 Exceptional
19 November 2024
The facility is enormous. Has three hotel Lobbys 10 pool areas, water park golf and many many options for good food
Gloria
Gloria, 6-night trip
10/10 Exceptional
26 October 2024
VIP BENEFITS & very children friendly and clean
Dajia
Dajia, 4-night trip
10/10 Exceptional
6 November 2024
We really enjoyed our stay . Everything was perfect . The staff , the food, large and clean rooms. So many things to do for kids. I would definitely go there again.