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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Upmarket beachfront property with golf course, near Moon Palace Golf Club

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Sundeck
Private beach, white sand, free beach cabanas, sun-loungers
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Aerial view
VIP Access

Reviews

8.4 out of 10
Very good
On the shores of Cancun, Moon Palace The Grand Cancun - All-inclusive offers a luxurious getaway with 27 holes of golf, a marina, and private beach. Unwind in the steam room or indulge in spa treatments like aromatherapy and massages; enjoy breakfast at one of 12 on-site restaurants or grab a drink at one of 5 swim-up bars.

Popular amenities

  • Bar
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 12 restaurants and 9 bars/lounges
  • 5 swim-up bars
  • 9 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare

Feel at home (6)

  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private hot tub
  • Premium TV channels
The current price is NZ$1,088
includes taxes & fees
4 May - 5 May

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.2 out of 10, Very good, 2,703 reviews
The price is NZ$633
includes taxes & fees
7 May - 8 May
Moon Palace Cancun - All Inclusive
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About the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 3 min drive - 2.1 km
  • Xoximilco - 6 min drive - 4.9 km
  • El Tinto Golf Course - 6 min drive - 5.4 km
  • Ventura Park Cancun - 12 min drive - 12.1 km
  • Riviera Cancun Golf Resort - 18 min drive - 14.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Placing you only a five-minute drive from Moon Palace Golf Club, Moon Palace The Grand Cancun - All-inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and beachside drinks. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, aromatherapy and hydrotherapy. JC Steakhouse, one of 12 restaurants, serves dinner. Other highlights at this luxurious property include 5 swim-up bars, a golf course and a marina. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 1304 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Children's games
  • Toys

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Bowling alley
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (32630 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2017
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness centre
  • Golf course on-site
  • 9 outdoor pools
  • Free water park
  • Arcade/games room
  • Spa services
  • Lazy river
  • Marina
  • Nightclub
  • 4 outdoor tennis courts
  • Steam room
  • Water slide
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path to lift
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairwells
  • Visual fire alarm
  • Step-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Furnished balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free international and long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

JC Steakhouse – This steakhouse only serves dinner. Reservations are required.
Tavola – This family restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia – This diner specialises in Mexican cuisine and only serves dinner. Open daily.
Habibi - Lebanese Cuisine – This family restaurant serves breakfast, lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (return)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 17 costs USD 26 (return)

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive offer free cancellation for a full refund?

Yes, Moon Palace The Grand Cancun - All-inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Moon Palace The Grand Cancun - All-inclusive?

Yes, there are 9 outdoor pools and a children's pool.

Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Moon Palace The Grand Cancun - All-inclusive?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Moon Palace The Grand Cancun - All-inclusive?

Yes, an airport shuttle is available. The charge is USD 26 per person return.

What are the check-in and check-out times at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are both nearby.

What is there to do at Moon Palace The Grand Cancun - All-inclusive and nearby?

Have fun with on-site activities such as hiking, and practise your swing at the golf course. Additional recreation on-site includes fitness classes, basketball and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the all-inclusive property's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All-inclusive also has a private beach, a lazy river and a steam room, as well as private indoor hot tubs, an arcade and a garden.

Are there restaurants at or near Moon Palace The Grand Cancun - All-inclusive?

Yes, there are 12 on-site restaurants, featuring Italian cuisine.

Does Moon Palace The Grand Cancun - All-inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub.

Does Moon Palace The Grand Cancun - All-inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Moon Palace The Grand Cancun - All-inclusive like?

Moon Palace The Grand Cancun - All-inclusive is a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes' walk from Arrecife de Puerto Morelos National Park.

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Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Food
Service staff
Children
Restaurant
Room
Family friendly
Water park
Beach
Booking
Recreation

What guests liked

  • The pools are numerous, clean, and well-maintained, offering a variety of options for all ages. (41 reviews)
  • Dining options were great with many high-quality choices and excellent food quality. (44 reviews)
  • The all-inclusive experience offered a wide variety of high-quality food options, excellent service, and abundant entertainment choices. (23 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great resort for families.
Jessica, 5-night trip

10/10 Exceptional

Our family of 4, with a 5 and 7 year old, had an amazing time at The Grand! With so many activities, it was frequently hard to choose what to do. When we needed a break from the sun, the bouncy house and playroom provided great entertainment. The evening shows were also a hit and very kid friendly. Would definitely recommend!
Lindsay, 5-night trip

10/10 Exceptional

Very clean hotel and excellent food options,
mehdi, 6-night trip

8/10 Very good

It’s a great family resort.
Rola, 6-night trip

6/10 Good

Nice staff, poor food quality

Good customer service and friendly staff but poor food quality, especially buffet, limited access to restaurant bookings for dinner, slow restaurant service, overpriced golf course (no GPS on cart, driving range closed, poor greens). We would not return but appreciated the upgrade on our room
Jennifer, 6-night trip

10/10 Exceptional

Great Family Resort

Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Vikram, 5-night trip

10/10 Exceptional

Everyone was so nice and we enjoyed being able to enjoy all the amenities. The beach was beautiful and the heated pool in January was great.
John, 6-night trip

10/10 Exceptional

Loved moon palace! Great place to take the family over the holidays. Staff was very friendly and lots for the kids to do. We very much enjoyed our stay
Tom, 5-night trip

10/10 Exceptional

Good resort and services
JAEHYUK, 4-night trip

10/10 Exceptional

What perfect resort I visited. Highly recommended.
JAEWOON, 4-night trip

10/10 Exceptional

Lots of events and activities for kids and adults.
Peter Hoi Tung, 5-night trip

10/10 Exceptional

We love coming to the grand, every time we visit we have the best time!
Abigail, 2-night trip

10/10 Exceptional

awesome hotel
mengjiao, 5-night trip

10/10 Exceptional

Good all inclusive property!
Jaclyn, 4-night trip

10/10 Exceptional

Every staff was wonderful! Smiles all around and you could tell they love it there. Lots of activities for the family and great service.
Ceremony, 4-night trip

10/10 Exceptional

Loved all the things to do!
Hayden, 5-night trip

10/10 Exceptional

Overall it was a very good trip
Weixi, 7-night trip

10/10 Exceptional

It’s a great place for families. So many options of food and very tasty. Kids had so much fun.
Jiachen, 5-night trip

10/10 Exceptional

Absolutely best all inclusive resort I have ever been to
Kumait, 5-night trip

10/10 Exceptional

This resort is really nice for families with kids, water park and the shows are our favorite
Yapeng, 7-night trip

10/10 Exceptional

Is a family place , is like a home
Ernesto, 4-night trip

10/10 Exceptional

Excellent
RAVINDER, 4-night trip

10/10 Exceptional

Great Christmas family vacation lots for the family and kids to do. The only thing in my personal opinion was that the food was just ok I guess I was expecting more as far as flavor it definitely was a lot of options so that’s a huge plus!
Andrea, 3-night trip

10/10 Exceptional

We’ve been there before and will be back. Amazing resort.
Faisal, 10-night trip

10/10 Exceptional

Absolutely unbelievable vacation. Excellent property, excellent staff
Marc, 6-night trip