I stayed about a week ago. During my stay, I woke up at 0330 to itching of my face. I looked around and did not see anything so I took Benadryl. I thought of waking up my husband but with two young children, I didn’t want to make a scene. The next day my face intermittently got swollen became itchy and painful. At one point the swelling wrapped around my neck to the point of interfering with swallowing and breathing. I ended up in the ER with IV fluids, antihistamines, steroids, and antibiotics. During the visit the doctor confirmed I had been bit multiple times by bedbugs. I immediately called the hotel and talked to the manager the following day. Pest control showed up after 1.5 days of reporting and reported that no bed bugs were found, therefore Hilton said they are not to blame and took no responsibility. I have been debating if I should post a review since their report states not bed bugs were found but after speaking with several people about it, they all encouraged I write the review to warn others. Wether bed bugs were found or not, this was the only hotel I stayed at and the bites occurred in the middle of the night while my face was laying on one of their pillows in one of their rooms.
This situation was beyond terrifying. It has been a major lesson for myself and my family. Check your rooms before staying and if something happens, even if you initially think it’s not a big deal, report it to the front desk immediately.