Carmella Boutique Hotel, Haifa, Israel

New renovated building, room new, seems nice, very small. No view, looking at other buildings. It seems like in downtown - actually it is in the middle of a residential area. there's nothing to do in the area, meaning you need to take your car to attractions. We started the AC and we heard tiking noises (tik...tik...tik), we shut down the AC - noises didn't stop, but the air in the room was stiff, hard to breathe. Front desk came, heard, didn't seem bothered. said they don't have vacant room to move us, but will cancel the stay for a full refund. We left. Sounds nice? not really: Friday afternoon, we couldn't get a room in hotels in the area. We cancel the restaurant reservation for Friday evening, we canceled all our plans for the weekend and went back home (a too hours drive). Huge disappointed, especially since this was our kid's present for my birthday. So - avoid this hotel. At any cost (and it's very expensive, especially considering the location, lake of view and size of the room)

First trip to Israel and I have tonsay this was the best hotel in all of Israel! We stayed in a 5 star hotel in Jerusalem (David Citadel) before our check-in here, and their service was horrible compared to Carmella boutique! This hotel has two offsite but nearby cafes to have breakfast at and we loved it! Breakfast was included and the free parkng was soooo convenient since we rented a car! Everyone from check in to check out were so amazingly friendly and helpful, especially front desk gentleman named Yameen...I'm sorry for possibly mispelling your name! -Thanks for the lovely chat, advice and kindness! I complimented you to family and friends. We wished our stay was longer so we could stay another night in this pretty hotel! Definitely recommending tonfamily and friends!!

Beyond amazing. Easy check in, great customer service meaning all the staff we interacted with were super kind and helpful which is a very nice touch when in a foreign place. They offered extra support and accommodated us due to the holidays. The room was super clean, bed big and comfy, and provided a complimentary bottle of water. Also, we loved the location at the top of Mt Carmel and in close proximity to restaurants and grocery store. We were very pleased and will definitely stay here when we return to Haifa.

We really have fun and relax.. very accomodating