4/10 Fair
22 December 2024
Requested a ground floor room and received an email confirmation from the hotel that I would have a ground floor room. I made the reservation MONTHS in advance because I was attending the dog show in Orlando. Got several calls the day of my check-in before we arrived that they did not have the room I reserved and I would be on the second floor-did I want the room-was I coming, because they were sold out, etc. Arrived to be put on the second floor. Room was dirty, with bugs. Kitchen had nothing-no dishes, pots or pans, etc. My intention of staying there to save money by not having to eat out did not happen. Place stunk of pot and one night there was even a mobile dispensary parked outside. Neighbors were noisy all night with the TV blaring-even lodging a complaint with the office did nothing. Toilet did not flush right and ended up plugged and we had to go to the Motel 6 for a plunger because the Studio 6 office was closed. Young kids were running around barefoot and unsupervised. Lots of pitbulls and not being picked up after (I travel with dogs and always clean up after them), but it is frustrating to not be able to find a place to walk your dog where there isn't any poop left by others. Garbage cans outside were overflowing daily. I rarely leave a bad review, but this week-long stay was not what I had hoped for. Won't be coming back next year.
Rebecca
Rebecca, 7-night business trip
Verified Hotels.com guest review
