2/10 Poor
4 January 2025
No on site help - pray you have no problems.
I bet this place is fine if you have no issues. Otherwise, there are no employees on site, and customer service is routed through another country where it is clear representative has never even been to the hotel.
Upon checkin, there are zero instructions in the accommodations. Not for WiFi, washer/dryer, or other amenities. Rather, the only instructions remind you not to use the included kitchenette because if the fire department is called it’s a $2500 fine. And a sign in the lobby indicating complaint forms are available upon request.
There was a long hair in the bathroom because it wasn’t clean, there were cobwebs and flies in the accommodation, the shower head didn’t work, and a lamp was broken. And the phone number provided to contact didn’t work.
So, I contacted via the Hotels.com app to let them know. The hotel then entered my room the following day while I was gone without notice or consent. Their muddy shoe prints were then all over the bathroom, foot towels, and showers, but they didn’t actually fix anything or clean up after themselves.
Entering your room is in violation of the written terms and conditions on the hotel’s website that you agree to before you go.
They claim parking is nearby for $20 per night, but it’s not a 3 minute walk, it’s a 10 minute walk on cobble stone streets. And it is $25 per night, not $20.
Customer service was not able to acknowledge their errors, let alone be accountable. Their customer service was horrible.
Verified traveller
2-night family trip
Verified Hotels.com guest review
