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The Westin Palace, Madrid

5.0 star property
Luxury hotel with restaurant, near Thyssen-Bornemisza National Museum

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Westin Palace, Madrid

Lobby
Premium bedding, pillow-top beds, minibar, in-room safe
Exterior
Royal Suite | Bathroom
Smart TV
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Connecting rooms available
  • Parking available
  • Pet-friendly
  • Non-smoking
  • Air conditioning
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • 24-hour room service
  • Business centre
  • Meeting rooms
  • Limo/town car service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
Feel at home
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The price is NZ$822
includes taxes & fees
24 Jan - 25 January 2025

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Neptuno View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed (Neptuno View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Suite

Palace Suite

Palace Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds (Neptuno View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Single Beds (Neptuno View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Living room

Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

Royal Suite | Living room

Royal Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, 2 Twin Beds

Palace Room, 2 Twin Beds

Palace Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Palace Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Palace Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Cortes View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed (Cortes View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

Suite, 1 Bedroom (View) | Living room

Suite, 1 Bedroom (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Neptuno Suite

Neptuno Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk - 0.2 km
  • Prado Museum - 4 min walk - 0.4 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 9 min walk - 0.8 km
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.9 km

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive
  • Madrid Recoletos Station - 14 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Atocha Cercanías Station - 16 min walk
  • Anton Martin Station - 7 min walk
  • Banco de Espana Station - 7 min walk
  • Sevilla Station - 8 min walk

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby Westin Palace - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS Neptuno - ‬1 min walk
  • ‪La Dolores - ‬3 min walk

About this property

The Westin Palace, Madrid

The Westin Palace, Madrid offers a great location, putting you within a short 10-minute walk of Prado Museum and Gran Via. After visiting the 24-hour fitness centre for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a terrace and a garden. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: Anton Martin Station is 7 minutes and Banco de Espana Station is 7 minutes.

Languages

English, French, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 470 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 1 AM
    • Contactless check-in and check-out are available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets stay for free
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • On-site parking is limited
    • On-site garage
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1912
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • LED television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 42 per person

Children & extra beds

  • Rollaway beds are available for EUR 110.0 per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Does The Westin Palace, Madrid offer free cancellation for a full refund?
Yes, The Westin Palace, Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Westin Palace, Madrid?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at The Westin Palace, Madrid?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at The Westin Palace, Madrid?
Check-in start time: 2:00 PM; check-in end time: 1 AM. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at The Westin Palace, Madrid?
No, this hotel doesn't have a casino, but Casino de Madrid (8-min walk) and Casino Gran Via (10-min walk) are both nearby.
What is there to do at The Westin Palace, Madrid and nearby?
The Westin Palace, Madrid has a 24-hour fitness centre and a garden.
Are there restaurants at or near The Westin Palace, Madrid?
Yes, there's an on-site restaurant.
Does The Westin Palace, Madrid have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The Westin Palace, Madrid like?
The Westin Palace, Madrid is in Madrid Centro, a short 7-minute walk from Anton Martin Station and 6 minutes' walk from Gran Via.

The Westin Palace, Madrid Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Fair

Very expensive for a hotel under renovation. Most of public rooms were blocked off. Staff was unapologetic for the construction site atmosphere of the property. Not worth the price.
david, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Luis, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone was so kind. Couldn't not have been more happy. I definitely will come back to this location when I'm in Madrid again
Adrian, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Alexander, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The property is under restoration. All main public spaces are closed off. Other than the room itself which was excellent the hotel experience was sub par.
Mustafa, 3-night trip
Verified Expedia guest review

8/10 Very good

The stay was pleasant but I had no idea the renovation was so extensive. Every thing in the hotel was gone a there was one makeshift restaurant and one makeshift bar. Disappointing but my room was superb.
Paula, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marlon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angelo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel. A bit noisy due to construction
Stanisa, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Convenient safe friendly and great services.
Jacqueline, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Loved my stay at Westin Palace, location is great, the recently renovated rooms are very comfortable. Will make this my preferred Hotel when visiting Madrid.
Montserrat, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Close but far enough away from craziness of madrid nightlife
Paul, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good service, location, warm rooms, they just need to clean daily the room floors
Deyanira, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Veronica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Miguel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Alexander, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

An, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Very disappointing on our 3rd day. The room wasn’t cleaned until 18:15 after 2 calls to the front desk.
Dr. John M. Nelson, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cristina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Juan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent room, breakfast, service.
Tanya, 2-night family trip
Verified Expedia guest review

8/10 Very good

Property is undergoing renovations. Our room was recently remodeled and looked great but the hallways and lobby are very antiquated. Certain portions of the hotel were also closed due to this reason. Buffet breakfast was included in our package and the spread was very good. Staff and service were also good.
Mura Cristina, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lina, 3-night trip
Verified Expedia guest review

6/10 Good

There were many things to like about this hotel but there were just too many things that were weak to give it more than three stars. What is to like: 1) location is great, 2) most of the staff had excellent service skills (for example there was a problem with our room when we checked in (lights in cupboards would not turn off) and they immediately moved us to a new room with an upgrade,3) beds are extremely comfortable, 4) quality of the refurbished rooms was very high. What did not work so well: 1) rooms facing the roads are can be noisy at night (bring ear plugs), 2) the hotel is under going major refurbishments, so it will be extremely noisy in the room during the day and there are teething problems in the new rooms too (note light issue above and TV worked but no channels after the first night, 3) some staff at breakfast do not speak English which resulted in my partner missing breakfast due to a tight check out time we needed to make our trip work. All in all it was fine, and I am pretty sure it will get better post refurbishment, but you do expect better given the price
Ben Meirion, 3-night romance trip
Verified Expedia guest review