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Hard Rock Hotel Riviera Maya

4.5 star property
Upmarket beachfront resort with spa, near Puerto Aventuras Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Riviera Maya

2 outdoor pools
Aerial view
2 outdoor pools
Water park
Premium bedding, in-room safe, blackout curtains, iron/ironing board
VIP Access

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
Main amenities
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The price is NZ$675
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 480 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 240 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate bathtub and shower, jetted bath, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

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Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Heaven, Rock Suite)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, Oceanfront (Heaven, Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 240 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Heaven, Rock Suite Platinum)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite (Heaven, Rock Suite Platinum)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 480 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room (Heaven, Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Heaven, Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Grand Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Grand Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 179 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room (Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 90 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Terrace/patio

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Pool
Free breakfast
Spa
Airport transfer
8.2 out of 10, Very good, (433)
The price is NZ$667
includes taxes & fees
1 Dec - 2 Dec
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
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About the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

What's nearby

  • Blu Riviera Maya - 20 min walk - 1.7 km
  • Puerto Aventuras Golf Club - 7 min drive - 5.6 km
  • Puerto Aventuras Marina - 8 min drive - 6.1 km
  • Dolphin Discovery - 9 min drive - 6.4 km
  • Chac Mol Cenote - 13 min drive - 7.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 69 min drive
  • Tulum Intl. Airport (TQO) - 82 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 18.4 miles/29.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Wai - ‬12 min walk
  • ‪The Market - ‬4 min walk
  • ‪Tequilla Bar - ‬11 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 10-minute drive of Puerto Aventuras Marina. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. The Market, one of 9 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include 7 bars/lounges, a nightclub and a free kid's club. The helpful staff and overall property condition get good marks from fellow travellers.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 1264 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 5:30 AM
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 18 kg per pet)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • On a private beach
  • Tennis
  • Basketball
  • Volleyball
  • Pro golf lessons
  • Mini golf
  • Kayaking
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (87823 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site

Facilities

  • 9 buildings/towers
  • Built in 2013
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on-site
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

The Market – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Zen – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (return)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Riviera Maya Resort
Hard Rock Hotel Riviera Maya Resort
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Resort Puerto Aventuras

Frequently asked questions

Does Hard Rock Hotel Riviera Maya offer free cancellation for a full refund?
Yes, Hard Rock Hotel Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hard Rock Hotel Riviera Maya?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hard Rock Hotel Riviera Maya?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Riviera Maya?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hard Rock Hotel Riviera Maya?
Yes, an airport shuttle is available. The charge is USD 68 per person return.
What are the check-in and check-out times at Hard Rock Hotel Riviera Maya?
Check-in start time: 3:00 PM; check-in end time: 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Hard Rock Hotel Riviera Maya?
No, this resort doesn't have a casino, but Riviera Gran Casino (22-min drive) is nearby.
What is there to do at Hard Rock Hotel Riviera Maya and nearby?
Have fun with on-site activities such as kayaking, and improve your game on the tennis courts. Additional recreation on-site includes basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hard Rock Hotel Riviera Maya also has 7 bars, a nightclub and a private beach, as well as a water slide, a sauna and a steam room.
Are there restaurants at or near Hard Rock Hotel Riviera Maya?
Yes, there are 9 on-site restaurants, featuring international cuisine.
Does Hard Rock Hotel Riviera Maya have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Hard Rock Hotel Riviera Maya have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hard Rock Hotel Riviera Maya like?
Hard Rock Hotel Riviera Maya is located on the waterfront. Popular attractions include Xplor Theme Park, which is 15 minutes away by car.

Hard Rock Hotel Riviera Maya Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Jessica, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

EMA PATRICIA, 1-night trip
Verified Hotels.com guest review

2/10 Poor

All I can say that is the worst resort I ever stared. I went there for a family trip I had been to the hard rock in punta Cana so I thought I would have a good experience but I was so wrong. Hard rock is just a name really because they are expensive but the experience here was the worst. The food isn’t good the only good place was el gallo tacos were good other than that nothing else. To night life the club isn’t open every day so at 7 when the pools close they have a 1 hr show at the theater or outdoor and your night is done. Took us over 3 hrs to get our room. There was cockroaches in the room. The workers were nice except for the reception people I had the worse experience with a bunch of them. No one knew anything and they all will tell you different things. At check out I ended up paying for their erroneous information but they won’t let you check out unless you pay and their attitude is we have your credit card that is going to be charge and that’s it very rude. So much more to say. But all I can say is do not waste your money here I wish I would’ve chosen another resort to go and feel like my hard working money was actually well spent. I just got back and I feel like a need another vacation after going through what I went through with them. Don’t waste your money. Pay attention to the reviews. I feel like if you are a member you might have a good review here because they definitely treat you different but why wouldn’t they when the cheapest membershipis $80,000
ROBERT EMMANUEL, 5-night family trip
Verified Expedia guest review

6/10 Good

Eric, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

They hotel is super out dated. Its so old the bath room looks like a 3 world country the showed handles broke while i was there its. My family rented 6 rooms and everyone came back with Covid-19 due to the dirtiest bed sheets. Dont pay high amount for this property. I dont recommended it.
Juan, 5-night family trip
Verified Expedia guest review

6/10 Good

Jose, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Elaf, 4-night family trip
Verified Expedia guest review

8/10 Very good

Jazmine, 3-night trip
Verified Expedia guest review

4/10 Fair

No AC the whole trip! Asked for additional fans in our room and none were provided.
Breanna Lanae, 3-night family trip
Verified Expedia guest review

8/10 Very good

Air conditioning needs an upgrade it was very hot at the red lobby and rooms.
Yanira, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Not bad. 2nd time. Kids friendly place.
RAMI, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent place
Eriselda, 6-night family trip
Verified Expedia guest review

8/10 Very good

Virgilio, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Rosa, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Loved it
Coby, 4-night family trip
Verified Expedia guest review

8/10 Very good

Excelent place to stay. Rooms are very old, noisy and smelly. Shame on this
IVAN, 6-night family trip
Verified Expedia guest review

2/10 Poor

Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Ivis, 3-night romance trip
Verified Expedia guest review

2/10 Poor

On their website shows as a 5 star hotel! that is not a 5 star hotel! Everything was old dirty or broken! The hotel itself is falling apart! Roof holes and leaks everywhere and mold everywhere! We reserved from July 18-22 we left on the 20th and went to a real 5 star hotel! Extremely difficult to seat at any of their restaurants! 2-3hr wait everywhere! Everyone ended up at the buffet! Which was always full and not good at all! Extremely disappointed ☹️
ISIS, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Larry, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Moises, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Absolutely loved this experience! I will be returning and getting a hard rock membership! Everybody was so kind and food was great!!
Schrade, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Laura, 2-night trip
Verified Orbitz guest review

4/10 Fair

The ac wasn't working properly bed area 11 lights out i reported they never fixed concierge team lied to me i ask for for something they drove thru a procedure i want to do.
Vicente, 3-night trip
Verified Expedia guest review

6/10 Good

Scott, 7-night trip
Verified Expedia guest review

2/10 Poor

Las habitaciones sucias, con salidero en el baño, el personal muy poco profesional, las toallas de la piscina con manchas, intenso olor a desinfectante en el lobby, el aire acondicionado de la habitación fue reportado 2 veces y nunca funciono, goteras en el techo de la habitación reportado y nunca arreglado
EDUARDO, 4-night family trip
Verified Expedia guest review