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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants, near Santiago Bernabéu Stadium

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Puerta América

Porch
2 bars/lounges, poolside bar
Reception
Seasonal outdoor pool
2 bars/lounges, poolside bar
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Connecting rooms available
  • Air conditioning
  • Parking available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
The price is NZ$279
includes taxes & fees
4 Jan - 5 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Crowne Plaza Madrid - Centre Retiro an IHG Hotel

Pet-friendly
Parking available
Free WiFi
Restaurant
9.4 out of 10, Exceptional, (320)
The price is NZ$275
includes taxes & fees
26 Jan - 27 January 2025
Crowne Plaza Madrid - Centre Retiro an IHG Hotel
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About the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • WiZink Center - 4 min drive - 3.0 km
  • Santiago Bernabéu Stadium - 5 min drive - 3.4 km
  • Gran Via - 6 min drive - 4.7 km
  • El Retiro Park - 7 min drive - 5.1 km
  • Prado Museum - 7 min drive - 5.3 km

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive
  • Madrid Recoletos Station - 5 min drive
  • Madrid Chamartín Station - 7 min drive
  • Nuevos Ministerios Station - 30 min walk
  • Cartagena Station - 3 min walk
  • Prosperidad Station - 10 min walk
  • Avenida de America Station - 10 min walk

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Placing you a short five-minute drive from Santiago Bernabéu Stadium, Hotel Puerta América features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a fitness centre. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: Cartagena Station is 3 minutes and Prosperidad Station is 10 minutes.

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 315 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • On-site self-parking (EUR 26.00 per day)
  • On-site extended parking (EUR 26.00 per night)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • Seasonal outdoor pool
  • Nightclub
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.
Karrara Terrace – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per accommodation, per day

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 12.50 for children
  • Housekeeping is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from September 18 2024 to December 31 2024 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from 20 September to 15 June:
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60.0 per night

Parking

  • Self-parking costs EUR 26.00 per day
  • Extended parking costs EUR 26.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 7:00 PM
  • The seasonal pool is open from June 18 to October 02
  • Children under 18 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América offer free cancellation for a full refund?
Yes, Hotel Puerta América does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Puerta América?
Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 7:00 PM.
Are pets allowed at Hotel Puerta América?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Puerta América?
Yes. Self-parking costs EUR 26.00 per day. Extended parking costs EUR 26.00 per night.
What are the check-in and check-out times at Hotel Puerta América?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Hotel Puerta América?
No, this hotel doesn't have a casino, but Casino de Madrid (7-min drive) and Casino Gran Via (7-min drive) are both nearby.
What is there to do at Hotel Puerta América and nearby?
Hotel Puerta América has 2 bars, a nightclub and a seasonal outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Hotel Puerta América?
Yes, there are 2 on-site restaurants. One of the dining venues will be unavailable from 18 September 2024 to 31 December 2024 (dates subject to change).
What's the area around Hotel Puerta América like?
Hotel Puerta América is a short 3-minute walk from Cartagena Station and 17 minutes' walk from National Auditorium of Music.

Hotel Puerta América Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Alberto, 3-night trip
Verified Hotels.com guest review

6/10 Good

Dont let them book you the Star Wars floor
They put us on a floor called Star Wars. The room was so bare it was like staying in a YMCA. My wife booked this as a treat as she stayed there in the summer and said it was a luxurious hotel. The rest of the hotel was luxurious. Our room definitely wasn’t.
Paula, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Pawan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mr Charles, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

No airport shuttle
Beautiful rooms. We were on the 11th floor. Buffet breakfast is really impressive. But it said that there was a airport shuttle and there is none. Taxi was 33€ (fixed price). This hotel is far from everything!! They do have a restaurant on site but if ever i m in Madrid again I wouldn’t stay here just because there isn’t anything close
Lynn, 2-night trip
Verified Hotels.com guest review

8/10 Very good

A great stay !
Receptionist was friendly. Lovely hotel both in and out - great concept for each floor ! Would've been nice the pool was open as it was still hot. View was amazing, food delicious and server was soo lovely as we were the only two ladies left towards end of closing
Grace, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing staff and very welcoming.
Jordon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Rachel, 1-night trip
Verified Expedia guest review

8/10 Very good

A very modern hotel renowned for the architecture. Unusual settings of each room. Electric curtains, open shower. The facilities in the room were good but lacking in the basics. There is no coffee/ tea station in the room. To turn the curtains on or off, one had to go to the room entrance door. Wish it was near the bedside. There were no electric points next to the bedside..
Mayur, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Daniel Adam Horan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice staff
Hourvash, 4-night family trip
Verified Expedia guest review

8/10 Very good

Average hotel
Hotel rooms are a little bit old.. or maybe it was only my room as every floor plant is different. I like the location for going to the airport easily but staying close to Madrid centro
isabel, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Property was pretty good. The rooms that were given to us the carpets had stains all over the place.
Amir, 1-night romance trip
Verified Expedia guest review

6/10 Good

Excellent staff -- professional and courteous. Rooms and facility were cutting edge but are now a bit tired and in need of some maintenance or updates. Pool is a nice feature. Location is quite good. Nice walk to many restaurants or to public transport on metro. Street parking available nearby.
Jeffrey, 3-night business trip
Verified Expedia guest review

8/10 Very good

Close to Metro. Did not have the room upgrade I am expecting
Carl Jack, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel is amazing and easy to get around with metro
William, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was excellent except the outlets. We had to request extension cord to be able to use our phone charger. Good thi g is that the service man provided it right away, so it was taken care of within few minutes. It would've been appreciated if they had a table to put some stuff like in room breakfast, small microwave etc. Also refrigerator was not working right. Even after you keep water bottles in it overnight, it won't cool down. One final thing, shower / tub was open to sink and toilet seat, so it will wet those areas after you take shower. It would have been better if they had a shower curtain also or the shower head can be turned towards the wall to prevent mist spilling outside of the shower area. Vanity mirror vitually becomes useless die to fog after the shower due to inefficient ventilation. But let reiterate that despite of all of these issues it was awesome room with unique space ship theme.
Anil, 3-night family trip
Verified Expedia guest review

8/10 Very good

Lorrie, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Luis, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Nice property and amenities. Staff is professional and courteous. Pool is a welcome feature in heat of the summer.
Jeffrey, 1-night business trip
Verified Expedia guest review

8/10 Very good

Michael, 2-night trip
Verified Expedia guest review

10/10 Exceptional

By booking with Expedia, I was allowed to check in four hours early, which was HUGE as I could get into my room and sleep after an 8-hour flight from NYC. As an architect, this hotel is special, as the rooms on each floor are designed by different architects, many of them world-famous.
Edward Krueger, 2-night trip
Verified Expedia guest review

10/10 Exceptional

It’s a good option good location
The hotel is great and each floor has a different theme , we stayed before there at floors 2 and 7 , this time was floor 3 and it was a bit disappointing, the design is minimalist and the bed was not very comfortable
Juan Carlos, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Rejoice, 4-night trip
Verified Expedia guest review

8/10 Very good

It's ok
Nuno, 1-night romance trip
Verified Expedia guest review