4/10 Fair
23 January 2025
Disappointing City overnight stay
We arrived late after being at the Brisbane International tennis. Check in was difficult and not friendly. Had to drive around the block once to park our car outside. Couldnt contact hotel quickly. I had my elderly mum with me who needs a walker to walk. I wanted this to be a nice experience for her as she is from the country. When we finally got to our room. A large part of the tv cabinet was lyingon the floor. There was no jug in the room for me to make a cup of tea for my elderly after a busy day. Had to ring reception. An hour later as I was unpacking my bag. I found rubbish lying under the outer part of under the bed. A childs hairband, plastic wrapper, 1.5 ltr coke bottle, glow stick and an unused cigarette. I had to contact reception again! After that we were worried about the cleanlinessof thhe room. We wanted to change room but unfortunately they were fully booked. We received a free breakfast but unfortunately my food was very dry had to ask for balsamic vinegar to enhance the flavour. We travel a lot and stay in nice places. Really disappointedwith this stay especiallywhen I had my mum with me. Great location though, easy access to beautiful Southbank and lovely restaurants. Reception staff on the Saturday morning were more friendly. Regards Rhonda
Rhonda
Rhonda, 1-night family trip
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