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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property
Boutique hotel with outdoor pool, near Xenses Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Balcony
Garden view
Outdoor pool
Gazebo

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Free breakfast
  • Airport transfer
  • Pool
  • Parking available
  • Spa
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Free use of bicycles
  • Beach towels
  • Spa services
  • Airport shuttle
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Water dispenser
  • Concierge services
Feel at home
  • Microwave
  • Television
  • Garden
  • Daily housekeeping
  • Espresso maker
  • Blackout curtains
The price is NZ$270
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
Rainfall showerhead
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, down duvets, minibar, in-room safe

Superior Suite, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Blackout curtains
Sofa bed - double
Separate bedroom
Down duvet
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Premium bedding, down duvets, minibar, in-room safe

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Smart TV
Blackout curtains
Sofa bed - double
Separate bedroom
Down duvet
Premium bedding
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Bedrooms, Private Pool

Balcony view

Luxury Villa, Multiple Bedrooms, Private Pool

Highlights

Balcony
Private pool
Air conditioning
Smart TV
Blackout curtains
Sofa bed - double
9 bedrooms
Down duvet
  • 950 sq m
  • Sleeps 24
  • 7 King Beds, 2 Queen Beds and 3 Queen Sofa Beds

View all photos for Elite Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 King Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
Rainfall showerhead
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
Rainfall showerhead
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

Pool
Free breakfast
Spa
Free parking
8.2 out of 10, Very good, (4051)
The price is NZ$601
includes taxes & fees
12 Dec - 13 Dec
Occidental at Xcaret Destination - All Inclusive
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About the area

Map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720

What's nearby

  • Xenses Park - 6 min walk - 0.6 km
  • Xplor Theme Park - 12 min walk - 1.1 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Ferry to Cozumel - 6 min drive - 3.8 km
  • Playacar Golf Club - 11 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.9 miles/22.4 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪Festival Grand Buffet - ‬7 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬5 min drive
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

At Terasu Riviera Maya Hotel & Spa, en Xcaret, you'll be a short five-minute drive from Xplor Theme Park and Xcaret Eco Theme Park. Guests indulge in massages, then grab a bite to eat at the restaurant. An outdoor pool, free bike rentals and a garden are other highlights at this boutique hotel. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 9 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:00 AM - 10:00 PM
  • Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • Prior to arrival, you must complete online registration via a secure link
  • You will be asked to provide the property with a copy of your government-issued photo ID after booking

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free off-site parking within 3 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Coffee/tea in a common area
  • Water dispenser

What to do

  • Yoga classes
  • Hiking/biking trails nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Luggage storage
  • Porter/bellhop
  • Free bike hire
  • Beach towels

Facilities

  • Garden
  • Mosquito nets
  • An outdoor pool
  • Spa services
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Water dispenser
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • 52-inch Smart TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2300 per vehicle (return. Maximum occupancy 4)
  • Hosted evening meal costs MXN 0.0

Children & extra beds

  • Airport shuttle service for children up to age 17 costs MXN 2300 (return)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
This property accepts credit cards and cash.

Also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Frequently asked questions

Does Terasu Riviera Maya Hotel & Spa, en Xcaret offer free cancellation for a full refund?
Yes, Terasu Riviera Maya Hotel & Spa, en Xcaret does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Terasu Riviera Maya Hotel & Spa, en Xcaret?
Yes, there's an outdoor pool.
Are pets allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Terasu Riviera Maya Hotel & Spa, en Xcaret?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by Terasu Riviera Maya Hotel & Spa, en Xcaret?
Yes, an airport shuttle is available. The charge is MXN 2300 per vehicle return.
What are the check-in and check-out times at Terasu Riviera Maya Hotel & Spa, en Xcaret?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Terasu Riviera Maya Hotel & Spa, en Xcaret?
No, this hotel doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.
What is there to do at Terasu Riviera Maya Hotel & Spa, en Xcaret and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near Terasu Riviera Maya Hotel & Spa, en Xcaret?
Yes, there's an on-site restaurant.
Does Terasu Riviera Maya Hotel & Spa, en Xcaret have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Terasu Riviera Maya Hotel & Spa, en Xcaret like?
Terasu Riviera Maya Hotel & Spa, en Xcaret is a short 12-minute walk from Xplor Theme Park and 16 minutes' walk from Xcaret Eco Theme Park.

Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Had a wonderful time Fanni was great
Vanessa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniela, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
Abhishek, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved this hotel the breakfast was amazing !! The was friendly and soo nice this was one of my most favorite hotels in Mexico and I’ve been 7 times the only thing I didn’t like was the bugs need better pest control in rooms got bit up
Katelyn, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excelente place to get away, the staff, the food was one of the best.
Rosie, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice rooms, friendly staff. Enjoyed feeding the spider monkeys. Quiet serene place to stay for a jungle feel
Izabella, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Elizabeth, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The entire staff was amazing and the property is beautiful! The food was also really good. We enjoyed having a couple nice and relaxed family dinners and my husband and I were able to enjoy some wine under the gazebo at the end of the night while our daughters slept in the room. So grateful to Fernando, Fanny, Jose, Marcela, Nemesio, and the other young guy at the front desk, thank you for making our stay memorable and comfortable. We already miss all of you!
Nancy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

In the middle of the riviera jungle, super close to XCARET, we got to live a great experience. Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos). Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically. That’s the beauty of this place! Super private and quite. Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene. The experience was amazing and would be coming back on our next trip to the riviera maya. Totally recommend staying here!
Pablo, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent Hotel
I love this place, very neat place with friendly staff. I loved the trees and the way they kept the trees.
Seyedmohsen, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
Annah, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

.
Yuyoung, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Sarah, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

A little hidden but amazing once you’ve there. Awesome server and cook for the dinner service
Jose, 1-night trip
Verified Hotels.com guest review

6/10 Good

It was far from what it appeared to be.
Esther, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Customer service was great. Breakfast was very fulfilling. Highly recommended
Olga, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff and restaurant were superb. We were welcomed by monkeys on our arrival. Its small and quiet during the day but you can here people arrive as they come back from XPlor
marieli susana romero, 2-night trip
Verified Expedia guest review

10/10 Exceptional

THIS PLACE IS AMAZING!!!!! Huge shout out to Fanny, Fernando, Jose, and Omar! They are truly such amazing people, they were so kind and welcoming. They went above and beyond to make sure we were well accommodated and happy. Now, the hotel is beautiful! We fed monkeys every morning! This place is such a great vibe! I will DEFINITELY be coming back!
Verified Expedia guest review

10/10 Exceptional

Staff is beyond amazing. Very friendly and accommodating. Food here is also amazing. Hotel rooms are very cute, cozy and clean. Hotel is also a good distance from clubs and restaurants. The area feels very safe as well. 10/10, I’ll most definitely be coming back. Ps, make sure to have bug spray!!
Verified Expedia guest review

10/10 Exceptional

Hidden Gem
Terasu is a wonderful gem and feels like you are staying in the jungle. The location was so peaceful, we enjoyed sitting under the pergola and by the pool. The pool was small and we did not swim, but we didn't really need to as we had plans to go to Xcaret for the day. The location was very convenient to get to Xcaret (or other parks). The staff was so nice and helpful. We loved the daily monkey visits!
Carolyn, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel exceeded expectations! Staff was fantastic!!
Bernard, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Such a cute small boutique hotel. Staff was beyond friendly, even giving us a banana to feed the local monkeys. Easy to find with the directions they provide. Room was very clean, bed comfortable and shower great. Wonderful value and very calm and relaxing. Wonderful stay.
Kayla, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic staff! Nice a quiet. Definitely feeding the monkeys was super cool. Room was clean. Food was fantastic. Really enjoyed our stay.
Esma, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
Felipe, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
Evette, 5-night trip
Verified Expedia guest review