8/10 Very good
24 December 2024
Overall it was a nice stay
You are understaffed. There was only 1 person at the front desk handling phone calls and checking. I called three times to request a shuttle from the airport and was put on hold each time and waited more than 3 minutes. I called a fourth time and no one answered the phone. I was lucky that a shuttle did come to my airline area to pick up other people (who didn’t show up). Not a good beginning.
The front desk has that one person and she was very nice. She told me that an only an accessible bedroom suite was available but managed to find a standard studio since I didn’t want an accessible room.
The room was a nice size for 1 person and clean, I enjoyed it.
The breakfast was sufficient. It offered eggs and a meat but no potato. The turkey sausage was inedible, you should use another brand. I liked that you had fresh fruit, waffles, OJ and Apple juice, cereals, muffins, toppings, and hot beverages. There is something wrong with your coffee containers because it doesn’t keep the coffee hot. It was lukewarm.
The place is convenient to the airport, the staff from the shuttle driver to checkin and breakfast were nice, the room was clean, good size and nicely appointed. It just needed a couple of tweaks.
E H
E H, 1-night trip
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