8/10 Very good
30 December 2024
Lovely holiday needs fine tuning
Staff were just lovely
We had really bad weather for 4 days heavy rain which caused quite a mess around the island -just unfortunate no fault of the resort and gave the staff a lot of cleaning up to do
Food was really nice however the resort states on line and also in the welcome paperwork that the main restaurant has a buffet or you can order from an al a carte menu
However this was not the case as there was only the buffet or go to the traders cafe
When we were advised on night one that there was only a buffet I just assumed it was due to it being 23/12 and so close to Xmas
I did check after Xmas with reception who advised that I was correct there was either a buffet of a la carte menu
On the 4th night I was not happy with the style of buffet and asked again for the a la carte menu to be told there was not one
However they could make me something
Great but that was a disaster
I was asked if I would like seafood to which I replied yes if it was the slipper lobster from the night before
The staff member checked with the kitchen who said yes it would be about an hour
No problem I said but an hour later when the meal arrived it was 2 scallops, fine I like those, plus a heap of mussels and unshelled prawns. I was going to go to the buffet but my husband did advise the waiter that I did not like what they had brought and it was not what they offered me.
It put the wait staff in a very uncomfortable position
They just need to learn communication and get things right
Susan
Susan, 5-night family trip
Verified Hotels.com guest review