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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
Playa del Carmen beachfront hotel with 6 restaurants, spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
Aerial view
13 outdoor pools, pool umbrellas, pool loungers
8 bars/lounges, 2 poolside bars, beach bar
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Free breakfast
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 8 bars/lounges
  • Full-service spa
  • 13 outdoor pools
  • Nightclub
  • 6 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Private bathroom
  • Separate bath and shower
  • Living room
  • Television
  • Garden
  • Terrace
The price is NZ$483
includes taxes & fees
5 Dec - 6 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Sofa bed
Blackout curtains
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Bathrobes
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

Highlights

Furnished balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

Highlights

Furnished balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Sofa bed
Blackout curtains
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Bathrobes
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool Access ((Swimout) Deluxe)

Highlights

Furnished balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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The price is NZ$344
includes taxes & fees
11 Dec - 12 Dec
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About the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 16 min walk
  • Gran Coyote Golf - 7 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Tres Rios Ecopark - 12 min drive
  • Punta Esmeralda Beach - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.7 miles/20.5 km

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

At Platinum Yucatan Princess Adults Only - All Inclusive , you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll be within a 15-minute drive of Quinta Avenida. 13 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. Yucatan, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 poolside bars, a nightclub and a fitness centre. Fellow travellers love the pool and helpful staff.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Languages

English, French, Spanish

At a glance

Hotel size

  • 470 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Archery
  • Shopping
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Conference space (6426 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 5 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness centre
  • Golf driving range on-site
  • 13 outdoor pools
  • Full-service spa
  • Nightclub
  • Hot tub
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Separate living room

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bruschetta – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Rodeo Grill – This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
Asiatico – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Policies

Guests can rest easy knowing that there's a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
This property enforces a strict dress code in the restaurants.

Also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

Does Platinum Yucatan Princess Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Platinum Yucatan Princess Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Platinum Yucatan Princess Adults Only - All Inclusive ?
Yes, there are 13 outdoor pools.
Are pets allowed at Platinum Yucatan Princess Adults Only - All Inclusive ?
Sorry, pets aren't allowed.
Is parking offered on site at Platinum Yucatan Princess Adults Only - All Inclusive ?
Yes, there's free self parking.
What are the check-in and check-out times at Platinum Yucatan Princess Adults Only - All Inclusive ?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and contactless social distancing are available.
Is there an on-site casino at Platinum Yucatan Princess Adults Only - All Inclusive ?
No, this hotel doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Platinum Yucatan Princess Adults Only - All Inclusive and nearby?
Have fun with on-site activities such as archery and volleyball, and practise your swing on the tennis courts. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 13 outdoor swimming pools. Platinum Yucatan Princess Adults Only - All Inclusive also has 2 poolside bars, 8 bars and a nightclub, as well as a sauna, a steam room and a garden.
Are there restaurants at or near Platinum Yucatan Princess Adults Only - All Inclusive ?
Yes, there are 6 on-site restaurants, featuring international cuisine.
Does Platinum Yucatan Princess Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Platinum Yucatan Princess Adults Only - All Inclusive like?
Platinum Yucatan Princess Adults Only - All Inclusive is a short 16-minute walk from Playa Xcalacoco and 19 minutes' walk from Chun-Zumbul (diving site). Travellers say that this hotel is in a good location.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

mark, 4-night trip
Verified Hotels.com guest review

2/10 Poor

We arrived at 2:30 am at the lobby hotel for them to tell us we couldn’t stay there. The manager told us we didn’t have proper identification which we did . We provided all the correct paperwork and he didn’t care to see them because the moment he realized we were two girls in a relationship he automatically denied service. He proceeded to call security to kick us out from the hotel at 4am after going back and fourth with him. We couldn’t get a hold of you guys because we were told we had to contact the agency that we booked on. Horrible experience!! After a few hours the head manager of hotel security checked out paper work and decided it was ok for us to stay but while we were there the service we got was horrible I’m assuming because we reported his discriminatory behavior. Our stay was the worst experience ever. I cannot believe we went through this because we are part of the LGBTQ community. Through our stay they discriminated us because everyone knew what happened . Very embarrassing days
Dalia, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Morris, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

The air conditioner didn't work from day one, and the hotel manager showed little concern about the situation. He claimed, 'We're doing everything we can, and the air conditioner will be fixed soon.' However, it remained unfixed for the entire seven days of our stay. This hotel is ancient, and the rooms have not been renovated. The carpet is worn, and the service does not meet the standards of a five-star property, as they advertise. I would not recommend staying there."
Alexander, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

Antonio, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Richard K, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I love the nature that it has so many animals the beach was full of rock
Margarita Altagracia, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Upon arrival we were given an "upgrade". The room we booked, was a king swim up with a couch. Our "upgrade" was a swim up with two full beds and no couch. This room had multiple things wrong with it including towel holders falling off the wall, broken outlets, hard water stains all over the shower. We had to go back after the first night and demand a room with a king size bed. This room was better and the only issue in there was that the two bathroom sinks didn't drain very well. The property was overall clean but there was trash left out on the grounds for four days that was never cleaned up. The staff was nice but trying to get a drink order at the buffet restaurant can be almost next to impossible. Speaking of the restaurants, the food is mediocre and nothing will blow your socks off. The drinks were good and most of the bartenders were nice and attentive but be warned that all the bars outside the restaurants and lobby close at 6pm including the only bar at the beach. All of the pools including the smaller ones for the swim up rooms close at 8pm and they will kick you out.
Joshua Allen, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice we coming back
sonila s, 7-night romance trip
Verified Expedia guest review

4/10 Fair

We stayed here last week. Property was really unclean. We were given a room but the air-conditioner was not working. Staff changed the room and gave us one with better air-conditioner. But we lost the pool view we had booked for. One of the elevators in the wing where we stayed was not working properly and had blinking lights. Nobody repaired it. Food was mediocre. They kept serving the same desserts everyday. Staff was excellent and helpful.
Rajeshwari Shrikant, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

First time traveling alone as a woman and I felt safe throughout my whole stay. I will be coming back. Customer service all around is a 10/10.
Bernice, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I celebrated my Solar return day at this property and it was beyond amazing! The staff was very respectful, friendly, knowledgeable! I felt safe and cared for. I felt like royalty and I love my time here! Thank you to your amazing staff and facility.
Jasmine, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Patrece A, 4-night trip
Verified Expedia guest review

6/10 Good

Property was great There AC does not get cold at all We had no AC for 10 days when we were there we had to change rooms cause it was really hot on the 3rd floor we came down to the 1st floor to leave our balcony door open in the evening to get some breeze No Wi-Fi service at all the Wi-Fi shuts off every time u want to use your phone There buffet was mediocre the sister hotel food had much more selection For an adult only resort it was verryyyyy quiet no night life at all The sister hotel had the night club and the sports bar which we were always going there for drinks and playing pool and eating at the buffets and restaurants Even though the restaurants at the sister resort u have to make reservations the food was phenomenal Oh and one more thing all there cups at the pools are disposable they reuse them again after you finish your drinks they wash them and stack them up and use for another person which I thought was very disgusting…
Mair, 7-night romance trip
Verified Orbitz guest review

6/10 Good

Maria, 4-night trip
Verified Expedia guest review

8/10 Very good

There were few guests so the restaurants were available 1 or 2 options per night the hotel and pools are excelent We did have a huge problem that lasted for most of our stay , the Air conditioning was not working!!!
Sabina, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

beaches were wonderful. food selection excellent. entertainment was great. rooms were awesome
Electra Ann, 5-night family trip
Verified Expedia guest review

8/10 Very good

Brian, 5-night trip
Verified Expedia guest review

10/10 Exceptional

We were there while a hurricane was going to hit and all the employees were so well prepared. I loved it so much and will definitely be returning
Melanie, 4-night trip
Verified Expedia guest review

4/10 Fair

This property is not handicap accessible and is not disability friendly
Amber, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Everything
Sarmad, 6-night family trip
Verified Expedia guest review

4/10 Fair

This last visit was our 6th time at PYP and has consistently been our favorite resort in Playa Del Carmen. We will NOT be returning however. The appalling behavior that is allowed by other guests and the lack of action by security lead to a frightening confrontation between myself (female, 110 lbs, 51 years old) and a young male guest nearly three times my size. This type of behavior is unacceptable and the resort took no action from the many complaints against this man from multiple guests. In ignoring the complaints, this behavior continued to the point of violent threats against myself and other guests in the same pool. PYP needs to retrain their security staff immediately.
TRACIE, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Beautiful property but food is mediocre. The hibachi was great although it was disappointing that they didn’t offer authentic Mexican cuisine. The room service menu was more like a glorified fast food menu with nothing but a burger, pizza, hot dog, fries and ham and cheese sandwich. I couldn’t even get a fruit plate or espresso sent to the room for breakfast, even though it’s available in each restaurant on the property. The restaurants are not all open at the same time. One or two are bound to be closed & after 10pm, you’re stuck with fast food options on the room service menu or at the bar. The beach is amazing but watch for the mapachi (Mexican raccoons). They’re adorable but also get into your bags if they smell food. Then there’s the beach security who takes his job of segregating guests with a grey resort bracelet from those with a black bracelet (apparently VIP) very seriously. He literally made us gather our belongings and move farther down to where the chairs are hard plastic as opposed to the soft cushioned ones in the “VIP section”. I’ll also mention that we spent every day of our seven day stay laying on those comfy chairs until the very last day when we were suddenly informed that we were not permitted to utilize that section of the seating area. Overall it’s a nice resort. The all inclusive is a huge bonus despite the crappy room service and late night options. The staff are all super nice, with the exception of the 7th day beach patrol 🙄
Pnina Liat, 7-night romance trip
Verified Expedia guest review

6/10 Good

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Dayton, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Wai Lok Philip, 5-night trip
Verified Expedia guest review