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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Aerial view
Aerial view
Outdoor pool, pool umbrellas
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Restaurant
  • Pool
  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Snack bar/deli
  • Concierge services
  • Luggage storage
Feel at home
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Lift
The price is NZ$254
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 12 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 15 min walk - 1.3 km
  • Mamitas Beach - 17 min walk - 1.5 km
  • Playacar Golf Club - 5 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20.1 km

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

The Carmen Hotel - Ocean Front features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. You can splash around at the outdoor pool, grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a snack bar/deli and a terrace. Fellow travellers love the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 37 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach umbrellas
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2016
  • Rooftop terrace
  • An outdoor pool

Accessibility

  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Dining

Deck 5 – On-site rooftop bar.

Fees & policies

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front offer free cancellation for a full refund?
Yes, The Carmen Hotel - Ocean Front does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Carmen Hotel - Ocean Front?
Yes, there's an outdoor pool.
Are pets allowed at The Carmen Hotel - Ocean Front?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Carmen Hotel - Ocean Front?
Sorry, there's no on-site parking at The Carmen Hotel - Ocean Front.
What are the check-in and check-out times at The Carmen Hotel - Ocean Front?
Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is noon.
Is there an on-site casino at The Carmen Hotel - Ocean Front?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at The Carmen Hotel - Ocean Front and nearby?
The Carmen Hotel - Ocean Front has an outdoor pool.
Are there restaurants at or near The Carmen Hotel - Ocean Front?
Yes, there's an on-site restaurant, Deck 5.
Does The Carmen Hotel - Ocean Front have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Carmen Hotel - Ocean Front like?
The Carmen Hotel - Ocean Front is located on the waterfront, a short 7-minute walk from Quinta Avenida and 12 minutes' walk from Playa del Carmen Main Beach. Travellers say that this hotel is in a good location.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Raul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

jonathan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jesus, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Do not believe anything written by people who are paid to post positive comments. This is a trash can, not a hotel. Avoid it at all costs. It’s very dirty, run down, bed full of hair, dirty toilet without a door, along with a disgusting smell in the room, etc. No positive points. I give 0 stars. Do not let the pictures on their site or social media fool you: it’s false advertising. AVOID!!!
Hichem, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Juanita, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay! Easy to check in, right in the middle of the city and the beach. Amazing view from the rooftop and very spacious room. Excellent for the price point
Poliana, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Beach view and clean
Sandra, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Comfortable stay! Beautifully decorated and convenient location! However the lights on the balcony stay on all night (no off switch) and there is conflicting music between the cafe connected to the hotel and the restaurant next door but not too bad! We would stay here again and again!
Abbigail, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Me and my partner stayed for 7 days .. it is a nice place to stay the beach is feet away from hotel has beach chairs, restaurant infront of beach. The staff was very helpful and friendly.. beautiful place to stay
Carmen, 7-night romance trip
Verified Expedia guest review

6/10 Good

The property has very nice accommodations and is right on the beach, but I was unaware that you couldn't flush tissue down the toilets. I found this to be very unsanitary and this ruined my vacation.
Sonjia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Location
Bernardo, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was near
Cristina, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Shady, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I really love this hotel, but over the years I can see it’s slowly declining. It’s a a few small things that will enhance its ratings. The room layout is very unique and different, but it’s giving update vibes. For the price, I’ll definitely be visiting again. I hope some adjustments are made. Most definitely recommend to others. My small peeves wouldn’t deter me from staying again in the future.
DANTA, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Had a great time will definitely be back. Views from the ocean front are beautiful. Staff are friendly. Great location.
Michael, 4-night romance trip
Verified Expedia guest review

6/10 Good

I didn’t like not being able to flush the toilet paper in the toilet after I wiped myself which caused the room to have a smell. I have never been in place that I couldn’t flush the toilet paper that’s very unsanitary.
Marie, 4-night family trip
Verified Orbitz guest review

6/10 Good

Ana, 4-night trip
Verified Expedia guest review

4/10 Fair

Should’ve been offered a credit for being moved to a subpar hotel for a day
Tariq, 3-night romance trip
Verified Expedia guest review

6/10 Good

Rhonda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

GREAT HOTEL,LOCATION,VERY FRIENDLY STAFF.THANK YOU
GREAT HOTEL,LOCATION.VERY FRIENDLY STAFF.THANKS TO FELIPE(RESTAURANT) VERY PROFESSIONAL,EXCELENT SERVICE. AND LUPITA(RECEPTION) NOS VEMOS PRONTO.
Lorenzo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

luiz, 7-night trip
Verified Expedia guest review

10/10 Exceptional

No parking but otherwise everything great
LUIS F, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is a great property for good value! Rooftop bar restaurant with a pool. Beach front restaurant with good food. All the staff is great!
Zachary, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Loved every single thing about this hotel. We had such a wonderful time here. Highly recommended !
Bishal, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location !!!
Doralia, 1-night family trip
Verified Expedia guest review