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The Level at Melia Castilla

4.0 star property
Hotel with 2 restaurants, connected to the convention centre, near Plaza de Castilla

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Level at Melia Castilla

Lobby sitting area
Interior
Seasonal outdoor pool, open noon to 8:00 PM, pool loungers
Snack bar
Castilla The Level

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Pool
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • 24-hour fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Conference centre
  • 30 meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is NZ$502
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Castilla The Level

Castilla The Level

Castilla The Level

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Grand Suite

The Level, Grand Suite

The Level, Grand Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
  • 63 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for The Level, Junior Suite

The Level, Junior Suite | View from room

The Level, Junior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Family Communicated The Level 2+2)

View from room

Room (Family Communicated The Level 2+2)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 4 Single Beds

View all photos for The Level, Premium Room

View from room

The Level, Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Pillow-top bed
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Room (Premium Triple Room The Level)

View from room

Room (Premium Triple Room The Level)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for The Level, Deluxe Room

Premium bedding, pillow-top beds, minibar, in-room safe

The Level, Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Pillow-top bed
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Family Room, Connecting Rooms

View from room

The Level, Family Room, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Pillow-top bed
Blackout curtains
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 4 Single Beds

Similar properties

Executive lounge

Melia Castilla

Pool
Parking available
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (899)
The price is NZ$332
includes taxes & fees
5 Jan - 6 January 2025
Melia Castilla
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About the area

Map
Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020

What's nearby

  • Plaza de Castilla - 7 min walk
  • Santiago Bernabéu Stadium - 12 min walk
  • Royal Palace of Madrid - 9 min drive
  • Puerta del Sol - 10 min drive
  • Plaza Mayor - 11 min drive

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 16 min drive
  • Madrid (XTI-Chamartin Train Station) - 20 min walk
  • Nuevos Ministerios Station - 21 min walk
  • Madrid Chamartín Station - 22 min walk
  • Cuzco Station - 6 min walk
  • Valdeacederas Station - 7 min walk
  • Tetuan Station - 8 min walk

Restaurants

  • ‪La Garriga - ‬3 min walk
  • ‪El Horno - ‬4 min walk
  • ‪La Qchara de Pachi - ‬4 min walk
  • ‪L'Albufera - ‬1 min walk
  • ‪Naked & Sated - ‬4 min walk

About this property

The Level at Melia Castilla

The Level at Melia Castilla offers a great location, putting you within a 15-minute walk of Santiago Bernabéu Stadium and Plaza de Castilla. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at L'Albufera Restaurant, which is one of 2 restaurants and serves lunch and dinner. Other highlights include a bar/lounge, a 24-hour fitness centre and a snack bar/deli. Fellow travellers love the helpful staff. Public transportation is only a short walk: Cuzco Station is 6 minutes and Valdeacederas Station is 7 minutes.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish

At a glance

DONE

Hotel size

    • 84 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 1:00 AM
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • If you arrive at the property after hours, you'll need to check in at an alternative location: [Main Reception at Meliá Castilla]
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (EUR 27 per day)
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Bike rentals nearby

Working away

  • 30 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1971
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • Double-glazed windows
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchair-width doorways

Room amenities

Be entertained

  • 32-inch LED TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Dining

L'Albufera Restaurant – This restaurant serves lunch and dinner. A children's menu is available. Reservations are required.
Loby Café – On-site café. Open daily.
La Terraza – This poolside restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 15 June:
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Self-parking costs EUR 27 per day

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 8:00 PM
  • The seasonal pool is open from June 17 to September 01
  • Guests under 18 years old are not allowed in the swimming pool, fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Level Melia Castilla Hotel
The Level at Melia Castilla Hotel
The Level at Melia Castilla Madrid
The Level at Melia Castilla Hotel Madrid

Frequently asked questions

Does The Level at Melia Castilla offer free cancellation for a full refund?
Yes, The Level at Melia Castilla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Level at Melia Castilla?
Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 8:00 PM.
Are pets allowed at The Level at Melia Castilla?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Level at Melia Castilla?
Yes. Self-parking costs EUR 27 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at The Level at Melia Castilla?
Check-in start time: 3:00 PM; check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
Is there an on-site casino at The Level at Melia Castilla?
No, this hotel doesn't have a casino, but Casino de Madrid (8-min drive) and Casino Gran Via (8-min drive) are both nearby.
What is there to do at The Level at Melia Castilla and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy amenities such as a seasonal outdoor pool, a 24-hour fitness centre and a garden.
Are there restaurants at or near The Level at Melia Castilla?
Yes, there are 2 on-site restaurants, featuring poolside dining.
What's the area around The Level at Melia Castilla like?
The Level at Melia Castilla is a short 6-minute walk from Cuzco Station and 12 minutes' walk from Santiago Bernabéu Stadium.

The Level at Melia Castilla Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Brilliant lounge
Jens, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location, great rooms!
David, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Everybody was nice helpful
Bernadette, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel. Really nice staff. A bit far from the city centre
Elizabeth, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools.
John, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel. I would stay here again.
Bryan Rodrigo, 5-night family trip
Verified Expedia guest review

4/10 Fair

The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in! The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good. I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me.
Verified Expedia guest review

10/10 Exceptional

The Level is the best hotel that I have been. Very nice hotel
Angel, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Very beautiful hotel
oluwafemi, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Nicole, 2-night trip
Verified Expedia guest review

10/10 Exceptional

absolutely stunning. great food. clean. great service.
pat, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again.
Jeri, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!!
Kelly, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Very friendly and caring staff. There was a variety of Food, snacks and drinks. The only issue is the shower room. Water was passing through the side of the door and the bathroom floor was very wet everytime someone had a shower. But overall, we had a pleasant stay. Nice restaurants and bars around too.
Li Choo, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great experience
Great stay! The Level is worth it!
Fabricio, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Pool was way too cold to swim. Options for food too limited. Should have vegetarian options.
Michele, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful experience because of the wonderful service
Camille, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent, welcoming and helpful staff. The premium room meant we had access to drinks and snacks all day. Excellent. Clean, welcoming and good transport links to the city centre.
Charlotte Sarah, 3-night trip with friends
Verified Ebookers guest review

10/10 Exceptional

This was was 5 star experience from the staff, room and food and beverage services! A very relaxing and luxurious stay. I highly recommend this property!
Cheryl, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

amazing service
Ronald, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Awesome let us check in early…
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

ADOLFO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vasil, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect
jorge, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The bathroom was amazing! The Level area was also very nice!
Kim, 1-night romance trip
Verified Orbitz guest review