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The Sutton Place Hotel - Vancouver

Luxury hotel with spa, near Robson Street

  • Free Internet
From
NZ$201

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  • Indoor Pool
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1 / 46Hotel Front
8.8.Fabulous.
  • Great location beautiful view , very friendly stuff and absolutely beautiful hotel ..…

    May 7, 2021

  • It was only 1 night but my wife & i enjoyed our stay. We will be planning to back for at…

    Apr 23, 2021

See all 1,361 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Convenient
Dining options
Safe

The following facilities or services will be unavailable from July 2 2020 to March 1 2021 (dates subject to change):
  • Sauna
  • Spa tub
    • Free WiFi
    • Parking available
    • Pool
    • Non-smoking
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 397 smoke-free guestrooms
    • Housekeeping (on request)
    • Near the beach
    • Restaurant and bar/lounge
    • Full-service spa
    • Indoor pool

    What’s around

    • In Downtown Vancouver
    • Robson Street - 1 min walk
    • Granville Street - 4 min walk
    • Vancouver Waterfront - 12 min walk
    • Canada Place - 13 min walk
    • BC Place Stadium - 14 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Room, 1 King Bed (Sutton)
    • Deluxe Room, 1 King Bed
    • Executive Suite, 1 King Bed
    • Grand Suite, 1 King Bed
    • Premium Room, 1 King Bed
    • Room, 2 Queen Beds (Sutton)
    • Deluxe Room, 2 Queen Beds

    Location

    • In Downtown Vancouver
    • Robson Street - 1 min walk
    • Granville Street - 4 min walk

    What’s around

    Landmarks

    • In Downtown Vancouver
    • Robson Street - 1 min walk
    • Granville Street - 4 min walk
    • Vancouver Waterfront - 12 min walk
    • Canada Place - 13 min walk
    • BC Place Stadium - 14 min walk
    • Queen Elizabeth Theatre - 14 min walk
    • Vancouver Convention Centre - 14 min walk
    • Rogers Arena - 21 min walk
    • Granville Island Public Market - 24 min walk
    • Vancouver Aquarium - 33 min walk

    Getting around

    • Vancouver International Airport (YVR) - 18 min drive
    • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base) - 1 min drive
    • Pitt Meadows, BC (YPK) - 49 min drive
    • Sechelt, BC (YHS-Sunshine Coast Regional) - 122 min drive
    • Galiano Island, BC (YMF-Montague Harbour Seaplane Base) - 128 min drive
    • Mayne Island, BC (YAV-Miners Bay Seaplane Base) - 148 min drive
    • Vancouver Waterfront Station - 15 min walk
    • Vancouver, BC (XEA-Vancouver Pacific Central Station) - 4 min drive
    • Vancouver Pacific Central Station - 6 min drive
    • Burrard Station - 5 min walk
    • Vancouver City Center Station - 6 min walk
    • Granville Station - 9 min walk

    At a glance

    Hotel size

    • This hotel has 397 rooms
    • This hotel is arranged over 21 floors

    Arriving/leaving

    • Check-in time 4:00 PM-anytime
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

    Special check-in instructions

    To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 19

    Pets

    • Pets allowed*
    • Food and water bowls available

    Internet

    • Free WiFi in public areas
    • Free wired Internet access in rooms

    Parking

    • Onsite self parking (CAD 48.00 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    In the hotel

    Food and drink

    • Restaurant
    • Bar/lounge
    • Coffee shop/café

    Things to do

    • Indoor pool
    • Fitness facilities
    • Full-service spa
    • Bicycle rentals nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Mountain biking nearby

    Working away

    • Conference space
    • Conference space size (feet) - 1
    • Conference space size (meters) - 0
    • One meeting room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 2
    • Year Built - 1986
    • Elevator

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible van parking
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • Chinese
    • English
    • French
    • Japanese
    • Korean
    • Russian
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Soundproofed rooms
    • Premium bedding

    Things to enjoy

    • In-room massage available

    Freshen up

    • Private bathroom
    • Designer toiletries
    • Hair dryer (on request)

    Be entertained

    • 42-inch LCD TV
    • Pay movies
    • Cable TV channels

    Stay connected

    • Desk
    • Free wired Internet
    • Phone

    Food and drink

    • Microwave (on request)

    More

    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna.

    The spa is open select days.

    Dining

    Boulevard Kitchen - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

    Gerard Lounge - Onsite bar. Open daily.

    News Cafe - Onsite coffee shop. Open daily.

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Small print

    Also known as

    • Hotel Sutton Place
    • Vancouver Sutton Place Hotel
    • The Sutton Place Hotel - Vancouver Hotel
    • The Sutton Place Hotel - Vancouver Vancouver
    • The Sutton Place Hotel - Vancouver Hotel Vancouver
    • Hotel Sutton Place Vancouver
    • The Sutton Vancouver Vancouver
    • Sutton Place Hotel
    • Sutton Place Hotel Vancouver
    • Sutton Place Vancouver
    • Sutton Place Vancouver Hotel
    • Vancouver Hotel Sutton Place
    • Vancouver Sutton Place

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Self parking costs CAD 48.00 per night with in/out privileges

    Pets are allowed for an extra charge of CAD 40 per accommodation, per stay

    Service animals exempt from fees

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Pool access available from 7:00 AM to 11:00 PM.

    Parking height restrictions apply.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

    Enhanced food service safety measures are in place.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    Pet deposit: CAD 40.00 per stay

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, The Sutton Place Hotel - Vancouver does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs CAD 48.00 per night. Electric vehicle charging is available.
    • Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
    • Yes, pets are welcome. There's a charge of CAD 40 per accommodation, per stay, and there's also a deposit of CAD 40.00 per stay. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 4:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
    • Yes, there's an onsite restaurant, Boulevard Kitchen. Nearby restaurants include Black+Blue (3-min walk), Thierry (4-min walk), and Joe Forte's Seafood & Chop House (4-min walk).
    • No, this hotel doesn't have a casino, but Starlight Casino (26-min drive) is nearby.
    • Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. The Sutton Place Hotel - Vancouver also has a fitness center and spa services.
    8.8.Fabulous.
    • 6.0.Good

      Declining Hotel,I would not recomend

      The room was ok, with very soft King bed. There is not a hot breakfast option, no lunch menu and a limited over priced restaurant/ Oyster bar. The in room coffee service was so terrible we ended up paying $30 for instant starbucks coffee, which I am not a fan of, but, was much better then the provided nescafe in room service. The fridge was controlled by a remote light switch which when turned off to switch off light diconnected the fridge. Spoiled in excess of $50 worth of leftovers, using the fridge. The Hotel is in decline and is noticeable in the details that are sub par. Such as peeling wall paper, stained lobby chairs and carpeting. The Hotel has a fire hall directly behind it and the sirens from rescue vehicles continued day and night.

      4 night trip, Apr 14, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great stay, great place

      They were great. My flight arrived at 7am. I was allowed to check in early thanks to somebextra effort by the cleaning staff. Super comfortable beds. My only complaint was there was some construction on one of the floors so it was a little noisy, however they did there best to minimize it.

      Mike, 4 night business trip, Apr 5, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Found street busy. View is grande.

      Room was a bit dated. Furniture and bathroom showed was adequate but not up to hotel image.

      1 night family trip, Mar 28, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Nice Place

      This is a very nice Hotel in a very walkable are for shopping and eating. Service is normally good and fast. Our checkout was not as pleasant as i think the front desk staff where getting some negative feedback on an alarm that was set off during the night. Not the Hotels fault or the front desk, it was a false alarm that was handled quickly.

      Don, 1 night trip, Mar 27, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great location, just don't expect to use the pool

      Clean rooms. Book the pool at 6am the day of as reservations go quickly and there is a line to sign up early. Hot tub was out of service at the time.

      Shannon, 2 night trip, Mar 25, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Great location

      We had an overall good stay in this hotel. The only issue we encountered was the pool time as you have to book it the previous night to use it the next day. The booking time opens at 8pm. The long lines up at the lobby starts at 7:15pm. It’s insane. We lost our chance to enjoy the pool the first two days and finally we waited long enough to get wet the third day. The front desk staff was quite arrogant when they were questioned about the pool time rules. The manager was very nice and patient.

      YAO, 2 night family trip, Mar 17, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      I would have preferred a room without a door leading to another occupied room. Also, the washroom products were of average quality... not much of a nice scent. The staff were friendly however, it would also have been useful if front desk staff could have made it clearer that the bookings for the pool are competitive.

      Daniela, 2 night family trip, Mar 16, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Relaxing Stay in Vancouver

      It was a nice stay. It was quiet and very clean. The staff were very nice and helpful.

      Melissa, 2 night trip, Mar 12, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Facility was clean and comfortable. Beds are super comfy. Parking is a rip-off at $38 per night. Would highly recommend and I will stay there again.

      Joe, 2 night trip, Mar 12, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Perfect Downtown Location

      Enjoyed the stay here at the hotel. Everything in the room was great and interactions with staff were always pleasant.

      Duane, 2 night trip, Mar 12, 2021

      Verified Hotels.com guest review

    See all 1,361 reviews