My husband stayed here while working in the Hamilton area. He was accused of stealing one of their old blankets and scratching two of their used pots. For that they want to charge me $225. They did this after I cancelled an extended stay.
The pot & pans are old and used, but I scratched them using them twice?! They insisted they were brand new but cannot provide any receipts for them.
Their blanket was not in the room when he arrived, the only person who had been in their prior were the previous guests, who checked out that morning, and the cleaning lady...but my husband was the one who "stole" it. It wasn't there to steal, and they can't prove it was even in the unit. All they have is a pillow case that matches it... and it's ugly so why would we steal something when we can buy a brand new one?
The cleaning is a joke, found dirty socks and a pacifier in the couch, all the linens & towels were left in the washing machine for me to remove and make the bed.
I'm so disgusted by this place, we've never been accused of anything so ridiculous. I had even recommended this place to my company to use for out of town guests and now that's not going to happen.
Apparently he was supposed to take pictures of the dishes, pots & pans that are in the unit, so you can prove that you didn't destroy them.
Avoid. Avoid. Avoid.